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Reviews of Al Marwa Rayhaan by Rotana

5 out of 5
Al Marwa Rayhaan by Rotana
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Makkah, Makkah

Reviews

7.8

Good

Rating 10 - Excellent. 194 out of 488 reviews" "
Rating 8 - Good. 156 out of 488 reviews" "
Rating 6 - Okay. 69 out of 488 reviews" "
Rating 4 - Poor. 33 out of 488 reviews" "
Rating 2 - Terrible. 36 out of 488 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Fardad, Los Angeles

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Canab

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Farhana

Travelled with family
Liked: Cleanliness, staff & service
My reservation was for a partial Kaba view room . But the room I got had no Kaba view at all. I had reached out to the staff at the reception many times but they could not give me another room with the view. Very disappointing.
Stayed 4 nights in Feb 2024
Response from Hussein Alkurdi. on 8 Mar 2024
Dear Ms. Farhana, Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana - Makkah Hotel. Your comments are very much appreciated, please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Mar 2024
Response from Hussein Alkurdi. on 8 Mar 2024
Dear Mr. Muhammad,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

8/10 Good

abdurrazaq

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was large but the bath cubicle could be bigger.
Stayed 2 nights in Feb 2024
Response from Hussein Alkurdi. on 19 Feb 2024
Dear Mr. Abdurrazaq,We are truly pleased to receive your kind comment, and we thank you for the time you spent evaluating your experience with us during your stay at Al Marwa Rayhaan Rotana Hotel - Makkah. We look forward to welcoming you next time.Hussein Al-Kurdi.General Director.

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located.
Stayed 3 nights in Feb 2024
Response from Hussein Alkurdi. on 16 Feb 2024
Dear Mr. Salman,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Murtuza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! The front desk and housekeeping staff are very friendly. Special thanks to Abdul Azeez from the front desk, who walked me through multiple floors to find my mom, who got lost in the elevator. While walking with me, he called the video team and staff on each floor to locate her in a 30-story building in a very short time. Another person I have to appreciate is the hospitality person, Ahmed Husain. He welcomed us with a smiling face, was very friendly, and performed housekeeping very efficiently, providing enough towels and coffee items. Before we left, he made sure we were fully satisfied with our stay and encouraged us to contact him for any additional requirements. There are many other positive experiences with the staff. I've stayed in multiple hotels in Clock Tower, and without a doubt, I can say this is the best.
Stayed 4 nights in Jan 2024
Response from Hussein Alkurdi. on 20 Jan 2024
Dear Mr. Mohammed,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.

10/10 Excellent

MdMotiur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
The place is literally in Masjid al haram. The staffs are very respectful and cordial, and especially very well versed in English which helps greatly in communication. Breakfast is fantastic. Clean and cozy place. Very modern and close to everything. Highly recommend!
Stayed 5 nights in Dec 2023
Response from Hussein Alkurdi. on 23 Jan 2024
Dear Mr. Mdmotiur,Thank you for staying and sharing your experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein AlkurdiGeneral Manager.

10/10 Excellent

Ridwaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hussein Alkurdi. on 23 Jan 2024
Dear Mr. Ridwaan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

RAYAN

Stayed 1 night in Jan 2024
Response from Hussein Alkurdi. on 23 Jan 2024
Dear Mr. Rayan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Safia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s private and clean. Very convenient to reach Mataaf
Stayed 6 nights in Jan 2024
Response from Hussein Alkurdi. on 16 Jan 2024
Dear Ms. Safia,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 Good

Wesam

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Wesam, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, property conditions & facilities
Near to Kaaba
Stayed 1 night in Jan 2024
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable time in Makkah
Best stay. Wael was amazing and very helpful. Wael accommodated us as we arrived early for check in! Upgraded our room and made our stay a pleasure. Alhamdulilah Will definitely stay here again. Shukran for your service Wael!
Stayed 3 nights in Jan 2024
Response from Greetings from the Holy City of Makkah on 14 Jan 2024
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us, and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Best regards.Hussein Alkurdi.General Manager.

2/10 Terrible

Manal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not clean, the cleaners did their best to clean but the linenes and pillows were beyond a disaster. I had to request the room to be vaccumed when i arrived , it was very dirty and the beds did not have fresh linens . The hotel is deignated non-smoking but the odor of smokers was very apparent in the rooms. Had to change rooms twice to find a clean one and that was a disaster The ventillation is soooo bad that I had to walk out in the middle of the night a couple of times to get fresh air The overall hotel hygiene needs re-vamping as i do not recommend anuone to stay there in the state it is in now The breakfast bar had good food but the staff need to control hiw low hygiene individuals behave around the food bar …. The behaviour is disgusting!!!! Face masks and plastic gloves shiuld be worn by all patrons to limit ill behaviour and protect others ftom getting their germs The staff were cordial but that by itself does not make a good stay Do Not Book it !!!!
Response from Hussein Alkurdi. on 14 Jan 2024
Dear Ms. Manal, We are truly pleased to receive your kind comment. Thank you for the time you gave us to share your experience with us during a good time at Al Marwa Rayhaan Rotana Hotel - Makkah. Your comments are very much appreciated and will be taken into consideration and we will work to correct what happened. We do not apologize for any inconvenience you experience and take the necessary measures to address it. We were pleased with your visit and we hope to welcome you again so that we can serve you and grant you good wishes.Hussein Al-Kurdi.General Director

10/10 Excellent

OMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities. Breakfast was excellent quality. Staff service was also excellent especially the room cleaner Sharif who was very helpful and kind throughout our stay.
Stayed 7 nights in Jan 2024
Response from Hussein Alkurdi. on 14 Jan 2024
Dear Mr. Omar,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

2/10 Terrible

Tanveer

Stayed 6 nights in Dec 2023
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Tanveer , We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Good

Md

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. MD, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Good

riad, League City

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. riad, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Good

Mohammed, mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Mohammed,We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

4/10 Poor

Manal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Saudi staff at the front desk are excellent and very curtious, the cleaniing staff are also very curtious but only if they know how to communicate…. There is a big language barrier and the staff seem raw at customer service … they lack proper training. The towels and specifically the linens and bed pillows were not clean even when they changed them the exchange were also not clean …. So so grose to sleep with n someonle else’s stincky sweat and ofor … uuugh Its a non smoking hotel but i could smell the stincky smoke odor while i was in my room and that irritated my lungs as I have allergies The food bar is amazing but the guests that don’t have good hygiene made it grose - licking of the fingers while serving their food , sneezing while standing at the food bar without covering or blowing their nose while getting their food —— so so grose …And the staff do not mention anything —- very bad hygiene place …. I was happy to leave !!!! And will never again book at this location
Response from Hussein Alkurdi. on 8 Jan 2024
Dear Ms. Manal,Thank you for your feedback on your recent stay at Al Marwa Rayhaan by Rotana. We are delighted to hear that you had an enjoyable with our team members . We apologize for any inconvenience regarding the Serviece. Your valued feedback will share with all concerned departments. please accept our apology for any inconvenience and we hope to welcome you again to serve you better.Hussein AlkurdiGeneral Manager.

8/10 Good

Abid

Stayed 4 nights in Jan 2024
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Abid, We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

8/10 Good

mazibul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant experience
Stayed 2 nights in Jan 2024
Response from Hussein Alkurdi. on 8 Jan 2024
Dear Mr. mazibul , Many thanks for sharing this great feedback with us. We are proud to meet your expectations and looking forward to welcome you again at Al Marwa Rayhaan by Rotana - Makkah for another memorable stay. Hussein AlkurdiGeneral Manager.

10/10 Excellent

NASEEM

Liked: Staff & service, property conditions & facilities
😄
Stayed 1 night in Jan 2024
Response from Hussein Alkurdi. on 8 Jan 2024
Dear Mr. Naseem,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Hakeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the checkin provided excellent service with an upgrade. Mr. Asif Khan the Concierge Manager at the Hotel was very helpful during checkout and getting the Taxi I wanted.
Stayed 1 night in Dec 2023
Response from Hussein Alkurdi. on 8 Jan 2024
Dear Mr. Hakeem,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our hotel services and team members have got your admiration. Looking forward to welcoming you again for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

sameer

Stayed 2 nights in Dec 2023
Response from Hussein Alkurdi. on 8 Jan 2024
Dear Mrs. Mahrukh,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Safran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Haram
Great location within the mall steps to the Haram. Great food and service. Nreakfast was great. The washroom layout made it difficult to shower and use toilet with both too close to each other in both the rooms we booked. Otherwise great for families.
Stayed 8 nights in Dec 2023
Response from Hussein Alkurdi. on 26 Dec 2023
Dear Mr. Safran,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hussein Alkurdi. on 26 Dec 2023
Dear Mr. Mahmoud,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Busola

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice place for family
Stayed 5 nights in Dec 2023
Response from Hussein Alkurdi. on 26 Dec 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us . We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Asif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect
Response from Hussein Alkurdi. on 18 Feb 2024
Dear Mr. Asif,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

Abdisabir

Liked: Cleanliness, staff & service
Response from Hussein Alkurdi. on 15 Jan 2024
Dear Mr. Abdisabir ,We thank you for sharing your evaluation with us of Al Marwa Rayhaan Rotana Hotel - Makkah, as it is part of our program to develop the quality of services provided. We were pleased to know that you were satisfied with the standard of accommodation. We look forward to welcoming you again to provide the best services.Hussein Alkurdi.General Manager.

10/10 Excellent

Moshin

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Zahirul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 Good

MD Ahasanul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and services and cleanliness was amazing.
Stayed 5 nights in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

10/10 Excellent

Ghassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service. Good buffet and food options.
Stayed 1 night in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear Mr. Ghassan,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

10/10 Excellent

Hesham, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized hotel , very nice staff
Stayed 4 nights in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

8/10 Good

Hamida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Haram Sharif.could even join prayer from room. Stuff are really nice. Room is specious, breakfast has lots of options. Only things didn’t like are small bathroom, no microwave in the room. Reception said room service warms up the food, but they actually don’t. Had very bad smoking smell in the room and hallway. May be someone stayed beside our room smoked continuously. We notified them couple times still didn’t stop.
Stayed 5 nights in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear valued guest, Thank you for taking the time to share your experience with us during your stay at Al Marwa Rayhaan Rotana Hotel - Makkah. Your comments are greatly appreciated and will be taken into consideration. Please accept our apologies for any inconvenience you encountered. We were pleased with your visit and hope to have the opportunity to host you again so that we can serve you properly.

10/10 Excellent

suhaimi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hussein Alkurdi. on 6 Dec 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

10/10 Excellent

Danish

Liked: Cleanliness, amenities, property conditions & facilities
It was close to the haram and all the shopping stores
Stayed 3 nights in Nov 2023
Response from Hussein Alkurdi. on 18 Nov 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

10/10 Excellent

nasir

Liked: Cleanliness, staff & service, property conditions & facilities
Except for older washroom the hotel was excellent
Stayed 4 nights in Nov 2023
Response from Hussein Alkurdi. on 14 Nov 2023
Dear Mr. Nasir, Thank you for staying at Al Marwa Rayhaan by Rotana. Your comments are very much appreciated ,and it will be shared with the concerned departments . We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. We are looking forward to welcoming you soon for another memorable stay. Hussein Alkurdi. General Manager.

10/10 Excellent

Moshin

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel right next to masjid Al haram and inside the mall. Very friendly staff esp Omar at front desk. Amazing breakfast two level of breakfast with amazing views. Friendly workers who would clean the rooms very nicely. Everything 100/100 not a single fault. Would always stay at this hotel each time
Stayed 5 nights in Nov 2023
Response from Hussein Alkurdi. on 10 Nov 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.

10/10 Excellent

Nimra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was just great. It is inside the clock tower and not even once dis we have any trouble with waiting for the lift to Haram. Clean and nice hotel with a good breakfast and perfect location.
Stayed 2 nights in Nov 2023
Response from Hussein Alkurdi. on 10 Nov 2023
Cher invité,Merci d'avoir séjourné à Al Marwa Rayhaan by Rotana et d'avoir partagé votre expérience de séjour. Nous sommes heureux de savoir que vous avez apprécié votre séjour parmi nous et que nos services hôteliers ont répondu à vos attentes. C'est notre plaisir de vous servir encore et encore. Nous espérons vous accueillir bientôt pour un autre séjour mémorable.

10/10 Excellent

soyeb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hussein Alkurdi. on 10 Nov 2023
Dear Mr. Soyeb,Thank you for staying and sharing your experience at Al Marwa Rayhaan by Rotana. We are pleased to know that you have enjoyed your stay with us, and our services have met your expectations. Looking forward to welcoming you again for another memorable stay.Hussein AlkurdiGeneral Manager.

6/10 Okay

Asad

Overall was good
Stayed 7 nights in Oct 2023
Response from Hussein Alkurdi. on 26 Oct 2023
Dear valued guest,Thank you for staying at Al Marwa Rayhaan by Rotana and sharing your stay experience. We are pleased to know that you have enjoyed your stay with us and our hotel services have met your expectations. It is our pleasure to serve you again and again. We are looking forward to welcoming you soon for another memorable stay.Hussein Alkurdi.General Manager.

10/10 Excellent

wahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had amazing stay 5 days extremely please with everything.
Stayed 5 nights in Oct 2023
Response from Hussein Alkurdi. on 24 Oct 2023
Dear Mr. Wahid,Thank you for choosing Al Marwa Rayhaan by Rotana. We greatly appreciate you taking the time to share your experience during your stay with us. It is delightful to hear you had a comfortable and pleasant stay with us, and your valued feedback will share with all concerned departments.Once again, thank you for your patronage, and looking forward to welcoming you again.Hussein Alkurdi.General Manager.

10/10 Excellent

Meshal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from حسين الكردي. on 24 Oct 2023
ضيفنا العزيز مشعل،يسعدنا أن تبقى المروة ريحان من روتانا وجهتك المفضلة في مكة المكرمة، وسعداء أيضا لمعرفة أن الخدمات المقدمة قد وافقت توقعاتك. نحن في انتظار زيارتك القادمة لتقديم أفضل الخدمات دائما.حسين الكردي.المدير العام.

10/10 Excellent

Larab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riyad was amazing from the hospitality team. Paid attention to detail and accomodated my family and I during our trip my making sure our rooms had proper turnover!
Stayed 2 nights in Oct 2023
Response from Hussein Alkurdi. on 9 Oct 2023
Dear Valued Guest,Many thanks for sharing this great feedback with us. We are proud to meet your expectations and looking forward to welcome you again at Al Marwa Rayhaan by Rotana - Makkah for another memorable stay. Hussein AlkurdiGeneral Manager.

8/10 Good

Fahed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Very good stay . Breakfast was delicious .
Stayed 2 nights in Sep 2023
Response from Hussein Alkurdi. on 1 Oct 2023
Dear Mr. Fahed,Thank you for sharing your stay experience at Al Marwa Rayhaan by Rotana Hotel. We are delighted to hear that you have enjoyed our breakfast buffet, and our hotel services have met your expectations. We are looking forward to welcoming you soon for another memorable stay.Hussein AlkurdiGeneral Manager.

6/10 Okay

fahad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from حسين الكردي. on 3 Oct 2023
ضيفنا العزيز فهد، أود أن أشكرك على الوقت الذى منحتنا إياه لمشاركة تجربتك معنا خلال فترة إقامتك في فندق المروة ريحان من روتانا؛ حيث انه جزء مهم من برنامجنا لمراقبة جودة الخدمات المقدمة. سعدنا بزيارتك وبمعرفة أن مستوى الإقامة قد نال على رضاك. نتمنى أن تتاح لنا فرصة استضافتك مرة أخرى حتى يتسنى لنا تقديم أفضل الخدمات دائما. حسين الكردي.المدير العام.