Raffles Makkah Palace

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Primary image
42-inch LED TV with digital channels, DVD player, iPod docking station
Premium bedding, minibar, in-room safe, individually decorated
42-inch LED TV with digital channels, DVD player, iPod docking station
Premium bedding, minibar, in-room safe, individually decorated

Overview of Raffles Makkah Palace

UNESCO Sustainable Travel Pledge

Raffles Makkah Palace

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
King Abdul Aziz Endowment, PO Box 1281, Mecca, 21955

Explore the area

  • Popular LocationAbraj Al Bait Towers3 min walk
  • Popular LocationGreat Mosque of Mecca4 min walk
  • Popular LocationKaaba4 min walk

Choose dates to view prices

About this area

Mecca

Located in Mecca, Raffles Makkah Palace is connected to a shopping centre. Alkhalil Courtyard and Souk Al-Khalil are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Cave of Hira and Jabal al-Nour.

What's nearby

  • Well of Zamzam - 3 min walk
  • Abraj Al Bait Towers - 3 min walk
  • Great Mosque of Mecca - 4 min walk
  • King Fahad Gate - 4 min walk
  • Kaaba - 4 min walk

Restaurants

  • Türk Döneri - ZemZem Tower - 2 min walk
  • Faisalabad Restaurant - 3 min walk
  • Al-Tayebat Restaurant - 5 min walk
  • The Oasis - 5 min walk
  • Starbucks - 6 min walk

About this property

Raffles Makkah Palace

5-star luxury hotel connected to a shopping centre
Located close to Kaaba, Raffles Makkah Palace provides a terrace, an art gallery on site and a shopping centre on site. Indulge in a Thai massage, a facial and reflexology at Raffles Spa, the on-site spa. Enjoy a meal at the two on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities, such as 2 coffee shops/cafes and a library.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self-parking (surcharge) and coffee/tea in the lobby
  • A gift shop, ATM/banking services and a porter/bellboy
  • A 24-hour front desk, a front desk safe and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 214 individually furnished rooms feature comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as air conditioning and dressing gowns.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and bidets
  • 42-inch LED TVs with cable channels and DVD players
  • Free infant beds, daily housekeeping and desks

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SAR 60 per day)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Secured self parking on site (SAR 200 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: SAR 150 for adults and SAR 75 for children
  • 2 restaurants and 2 coffee shops
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Al Qasr
  • Al Majlis (Laventine)
  • Narjes Tea Lounge
  • The Creamery

Things to do

  • Art gallery
  • Fitness centre
  • Full-service spa
  • Shopping centre

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 6

Outdoors

  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom (not in room)
  • Rainfall showerhead
  • Towels

Entertainment

  • 42-inch LED TV
  • TV/satellite channels
  • DVD player
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 6:00 PM - 11:30 PM
Express check-in
Minimum check-in age - 16

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: SAR 150 for adults and SAR 75 for children (approximately)
  • Fee for in-room wireless Internet: SAR 60 per day (rates may vary)
  • Secured self-parking fee: SAR 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Makkah Palace
Makkah Raffles
Makkah Raffles Palace
Raffles Makkah
Raffles Makkah Palace
Raffles Makkah Palace Hotel
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca
Raffles Palace
Raffles Palace Makkah
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel
Raffles Makkah Palace Mecca
Raffles Makkah Palace Hotel Mecca

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 335 out of 455 reviews
5 - Excellent 74%
Rating 4 - Good. 80 out of 455 reviews
4 - Good 18%
Rating 3 - Okay. 17 out of 455 reviews
3 - Okay 4%
Rating 2 - Poor. 11 out of 455 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 455 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.6/5

Property conditions & facilities

4.4/5

Eco-friendliness

2/5 Poor

Liked: Cleanliness
Close to Haram, and the view is spectacular. The only thing which i don't understand that when you are an Expedia VIP customer and you are checking in after 2:00 PM in low season an the Hotel is quarter of it capacity, the receptionist refused to give us our room, we had to come again after 4:00 PM to collect our keys. Very disappointed.
Stayed 1 night in Aug 2022

4/5 Good

Travelled with family and small children
Liked: Staff & service
In terms of its proximity to masjid ul haram, great location and it is at a very convenient walkable distance to Kaaba. Cleanliness was ok. Couches, carpet and walls were stained with marks of food and coffee. Never cleaned properly. They did not have microwave or dishes or dishwashing stuff in kitchenette which was nuisance when traveling were 3 little kids. Room bar was insanely over priced. Would recommend buying similar stuff at 1/10th the price from shop around. Connected with shopping mall so tons of eating options available. breakfast was included and had amazing variety and options. Staff was receptive. Daily room service was available which is rarely seen in other western hotels these days. Overall we enjoyed our stay.
Stayed 3 nights in Aug 2022

4/5 Good

Stayed 2 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Stayed 1 night in May 2022