Hotel Pullman ZamZam Makkah

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Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar
Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Overview of Hotel Pullman ZamZam Makkah

UNESCO Sustainable Travel Pledge

Hotel Pullman ZamZam Makkah

5.0 star property

3.7/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Abraj Al-bait., Central Area Ajyad, Mecca, 21955

Explore the area

  • Popular LocationKing Fahad Gate4 min walk
  • Popular LocationSouk Al-Khalil6 min walk
  • Popular LocationAlkhalil Courtyard7 min walk

Choose dates to view prices

About this area

Mecca

Located in Mecca, Hotel Pullman ZamZam Makkah is connected to a shopping centre. Notable landmarks in the area include Great Mosque of Mecca and Kaaba.

What's nearby

  • King Fahad Gate - 4 min walk
  • Well of Zamzam - 5 min walk
  • Souk Al-Khalil - 6 min walk
  • Abraj Al Bait Towers - 6 min walk
  • Alkhalil Courtyard - 7 min walk

Restaurants

  • Al Zahra — 1 min walk
  • Al Yasmine — 1 min walk
  • Cafeteria Al Abrag - 3 min walk
  • Starbucks - 4 min walk
  • Malaysian Restaurant - 4 min walk

About this property

Hotel Pullman ZamZam Makkah

Luxury hotel connected to a shopping centre in Mecca with 2 restaurants
Along with 2 restaurants, this hotel has a snack bar/deli and a coffee shop/café. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and dry cleaning. All 1315 rooms feature comforts such as Select Comfort beds and Egyptian cotton sheets, while conveniences include dining areas and sitting areas. In-room free WiFi and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Hotel Pullman ZamZam Makkah offers 1315 forms of accommodation with minibars and a safe. This accommodation offers separate dining areas and includes desks. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with premium satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Mecca hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: SAR 90.00 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Shopping centre
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Arabic
  • English
  • French
  • Hindi
  • Indonesian

Business services

  • Computer station
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Dining room
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Mobile key entry
  • Safe
  • Separate sitting area

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 200
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: SAR 200

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for SAR 150.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SAR 90.00 per person (approximately)
  • Early check-in fee: SAR 200 (subject to availability)
  • Late check-out fee: SAR 200 (subject to availability)
  • Rollaway bed fee: SAR 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts major credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Mecca
Hotel Pullman ZamZam Makkah Hotel Mecca

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 322 out of 972 reviews
5 - Excellent 33%
Rating 4 - Good. 287 out of 972 reviews
4 - Good 30%
Rating 3 - Okay. 161 out of 972 reviews
3 - Okay 17%
Rating 2 - Poor. 108 out of 972 reviews
2 - Poor 11%
Rating 1 - Terrible. 94 out of 972 reviews
1 - Terrible 10%

3.6/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was sucks . I would not recommend. No more
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at every interaction came through as genuinely passionate about hosting us. They made our stay much much better. Room service menu, breakfast buffet, restaurants were all excellent. Location is great, you can just step out to the grand mosque from the clock tower complex. The food court and grocery stores were accessibly by the elevators which made things super convenient. The slight negative was the room condition. The carpet was loose and sticking up. Some electrical outlets and the stove didn’t work. This may be an isolated situation specific to our room as the hotel looks in good shape overall.
Stayed 14 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They close to the mosque, that’s the only thing
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities
It is very good hotel.
Stayed 3 nights in Dec 2021

1/5 Terrible

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2021