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"I love old railway hotels. Just better than what we get nowadays. Gorgeous room with great air conditioning."

"Rooms ok. Clean tidy. Housekeeping excellent. Plenty tea coffee etc. Decor of hotel very good. Dining room available for Dinner. Breakfast good, good choices. Bar area very good, reasonable prices. Handy placed for town. Good shops and resteraunts. Recomend."

"Everyone at this hotel were polite and helpful "

"Lovely hotel, great location, friendly staff "

"Rooms were clean & comfortable. "

"Chester is a fantastic city to visit especially with the children. Lots to see and do. We dod a family trail and learnt do much. The hotel was a great base, just across the road is a park and ride bus service that took you straight to the centre snd easy to pick up back to the hotel. Great to have the pool and restaurant service too the breakfast certainly filled us up for our days out. "

"Just one word absolutely fabulous from arrival to leaving first class service "

"Travelling from York, so was a stop over before hitting Wales. Hey, it was a nice place to stay. The room was incredible (although for me, I'd change the carpet on the staircase to room 9. Visually, very tricky!!) Check in was quick and easy. The only thing I'd point out, and it is nit picking, I think the staff need to be more 'that's no problem, we'll sort that out' as opposed to 'we'll see what we can do,' ... Yeah, I've worked in customer service for 40 + years blah blah... and we all have off days. We're dealing with the hardest product known to man!!... the public!! It can be draining! But the smallest adjustment in focus can make a huge difference. But like I say, I'm being proper mean and picky there. Food was excellent, the checkout lady was lovely as were the breakfast people. I'd definitely consider stopping again. "

"Staff were outstanding - helpful and friendly. Rooms were spotlessly clean an breakfast was excellent. The only downside was that the rooms were quite small with little storage space. Otherwise excellent."