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VISIONAPARTMENTS Lucerne Neustadtstrasse

3.0 star property
Hotel in Lucerne, near Chapel Bridge

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Photo gallery for VISIONAPARTMENTS Lucerne Neustadtstrasse

1 bedroom, laptop workspace, iron/ironing board, free WiFi
Coffee/tea maker, electric kettle
1 bedroom, laptop workspace, iron/ironing board, free WiFi
Bathroom shower
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Deluxe Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 226 sq ft
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Room

Superior Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Superior Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 172 sq ft
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single Room

Single Room | 1 bedroom, laptop workspace, iron/ironing board, free WiFi

Single Room

Highlights

Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Cable channels
  • 108 sq ft
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Superior Studio

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Superior Studio

Highlights

Balcony
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Mini

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Studio Apartment Mini

Highlights

Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Apartment Junior

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Studio Apartment Junior

Highlights

Heating
Kitchenette
Full-sized fridge/freezer
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Microwave
  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio

1 bedroom, laptop workspace, iron/ironing board, free WiFi

Deluxe Studio

Highlights

Balcony
Heating
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
Neustadtstrasse 16, Lucerne, 6003

What's nearby

  • Chapel Bridge - 11 min walk - 0.6 miles
  • KKL Lucerne - 11 min walk - 0.6 miles
  • Lucerne Town Hall - 12 min walk - 0.7 miles
  • Chateau Guetsch - 3 min drive - 1.1 miles
  • Swiss Transportation Museum - 5 min drive - 2.2 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 12 min walk
  • Zurich Airport (ZRH) - 58 min drive

Restaurants

  • ‪Two Hands Coffeehouse - ‬4 min walk
  • ‪Café Nord - ‬4 min walk
  • ‪Parterre - ‬2 min walk
  • ‪Wolf - Burger & Steak Bar - ‬5 min walk
  • ‪BOLERO Restaurante - ‬4 min walk

About this property

VISIONAPARTMENTS Lucerne Neustadtstrasse

Hotel near Chapel Bridge
VISIONAPARTMENTS Lucerne Neustadtstrasse provides laundry facilities and more. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Express check-out, express check-in and multilingual staff
  • A lift and smoke-free property
  • Guest reviews speak well of the overall condition
Room features
All 60 rooms include comforts such as laptop-friendly workspaces, in addition to amenities such as free WiFi.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 30-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 65.0 per stay.
Cots (infant beds) are available for CHF 45.0 per stay

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: CHF 45.0 per stay
  • Rollaway bed fee: CHF 65.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Property is also known as

Hotel Fox Luzern
Hotel Fox
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel
VISIONAPARTMENTS Lucerne Neustadtstrasse Lucerne
VISIONAPARTMENTS Lucerne Neustadtstrasse Hotel Lucerne

Frequently asked questions

Is VISIONAPARTMENTS Lucerne Neustadtstrasse pet-friendly?

No, pets are not allowed at this property.

How much is parking at VISIONAPARTMENTS Lucerne Neustadtstrasse?

VISIONAPARTMENTS Lucerne Neustadtstrasse doesn't offer parking.

What time is check-in at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at VISIONAPARTMENTS Lucerne Neustadtstrasse?

Checkout is at 10 AM.

Where is VISIONAPARTMENTS Lucerne Neustadtstrasse located?

Located in the heart of Lucerne, this hotel is within a 15-minute walk of Museum Sammlung Rosengart and Chapel Bridge. The Swiss Path and Jesuit Church are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 12 minutes by foot and Lucerne Station is 12 minutes.

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VISIONAPARTMENTS Lucerne Neustadtstrasse Reviews

Reviews

6.8
Rating 10 - Excellent. 116 out of 713 reviews
Rating 8 - Good. 277 out of 713 reviews
Rating 6 - Okay. 159 out of 713 reviews
Rating 4 - Poor. 86 out of 713 reviews
Rating 2 - Terrible. 75 out of 713 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Livia

noisy
Stayed 5 nights in Jun 2025

4/10 Poor

Kylie

Liked: Cleanliness
Disliked: Staff & service
We were in the corner of the apartment and it was so hot (no AC). It was so loud even with the windows closed from the trains. We wanted to keep the window open though because it was so hot in the room.
Stayed 2 nights in Jun 2025

8/10 Good

Vincent

Liked: Staff & service, property conditions & facilities
It was convenient as a last minute booking. Very close to the tram stop. Has accessibility lift for luggage going up the stairs, and lifts. Can get a bit noisy during the late afternoon and night, many people out in the corridors, but otherwise value for money. The staff wouldn't give us the full room we booked at the start but they managed to fix the problem in the end. There were broken hooks on some of the beds and had limited coat hangers.
Stayed 2 nights in May 2025

4/10 Poor

Eslam

Disliked: Cleanliness, staff & service
the room was so tiny
Stayed 4 nights in Dec 2024

10/10 Excellent

Aidan Zayn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small but got all that u need

first staying in an online check in concept but it went smoothly and management was quick to respond and very accomodating, great Ethiopian restaurant down below.
Stayed 2 nights in Oct 2023

6/10 Okay

Eliane

Liked: Cleanliness
Very small but central, close to station so loud from the trains. AC did not work so we needed windows open.
Stayed 3 nights in Aug 2024

8/10 Good

Kyuyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024

8/10 Good

CHUNHUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is nice, but no AC just fan. Sometimes its quite hot there
Stayed 2 nights in Jun 2024

8/10 Good

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check-in. Location was perfect. Able to park a block away. Very noisy with construction beside property early in the morning. Lots of train noisy but that wasnt too bad and calming sound. We did not see a spa which was adverised.

2/10 Terrible

chanchal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The odor in the facility was awful and to the point that we had to get out of there. Do not book. There are much better options out there
Stayed 3 nights in Sep 2024

6/10 Okay

Ursula

Liked: Cleanliness
The AC was not working. We found a fan that we used but we had to open the window. Since we are just next to the train station, the noice was constent.
Stayed 2 nights in Aug 2024

4/10 Poor

Ruben Emilio

Liked: Cleanliness, property conditions & facilities
Noise from the train is just horrible. There is nothing to clean the dishes.
Stayed 4 nights in Sep 2024

4/10 Poor

Samuel

Check in process was a major hassle. They did not make clear that the passport information needed to be sent way ahead of time in order to get the access code appropriately. Room is extremely small, even though I was quite used to the small rooms in Japan, this was a whole other level. Very hot in the summer. Would not stay again, not enjoyable. Not even close to the 7.0 rating that it has on Expedia. Stay away if you want a great time at Luzerne
Stayed 2 nights in Jun 2024

2/10 Terrible

Manoj Kumar

First of all - the hotel team denied check in stating that they couldn't find the reservation at all. And more surprisingly, Expedia team comes back stating they will not be in a position to grant refund in this instance. i dont understand how on earth one can find this just and fair. I am completely upset with the way how this case is dealt with - both by Expedia & Vision apartments
Stayed 2 nights in Oct 2024

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at VisionApartments was horrible. Our room was right above a busy train line and due to it being so hot outside, we needed to keep the window open for airflow. It was impossible to sleep between the loud noise and heat. Check in was not clear and we had to have Expedia contact them to get an email address to get the access code. There was water provided in our fridge, however the water wasn’t sealed so had been used and refilled. Expedia tried to contact the property to cancel our second night due to how awful the conditions were to sleep and they refused. Do not stay here.
Stayed 2 nights in Jul 2024

4/10 Poor

Michael

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The place is not bad. But when you traveled from another country and have been awake for 24 hours and check in to find a bed with a wet feces/vomit stain and have nobody there on the premises to get you a new room or new pillows, sheets, and a blanket. Not good. I literally slept in my clothes, using a bath towel as a pillow after I took the filthy linen off the bed and flipped the mattress. They provided me with new linen the next morning and the place was small and nice. That was just an absolutely horrible first impression to make on a tired traveler just looking to have a comfortable sleep. They gave me a small care package the next day which was nice but I would have much preferred an unsoiled bed when I checked in.
Stayed 2 nights in May 2024

6/10 Okay

Linda

Liked: Cleanliness, staff & service, amenities
Unser Zimmer war sehr klein, aber vollkommen in Ordnung für zwei Nächte. Alles war sehr sauber. Auch der Check-In bzw die Daten per Email schicken, um rechtzeitig den Code für die Tür zu bekommen, hat problemlos funktioniert. Die Umgebung und Lage waren gar nicht so schlecht, aber durch den Bahnhof ist es sehr laut. Die Zimmer sind praktisch direkt über den Bahngleisen, die Züge rattern im 2-3 Minutentakt vorbei. Obwohl wir im März da und die Nächte kalt waren, war es sehr heiß in den Zimmern, so dass wir Nachts die Fenster öffnen mussten. Das wäre halb so schlimm, wenn die Klimaanlage funktionieren würde, damit man wegen dem Lärmcl die Fenster geschlossen halten kann. Aber es schien mir eher wie ein Gebläse als eine richtige A/C. Ergo: kaum Schlaf gefunden.
Stayed 2 nights in Apr 2025

10/10 Excellent

CRISTIANO

Liked: Cleanliness, amenities, property conditions & facilities
Struttura ben tenuta...spazi ridotti ma con tutto il necessario...un nido...parcheggio nelle vicinanze a pagamento custodito...fuori dal centro citta...cucina con tutto l'occoŕente...
Stayed 2 nights in May 2025

8/10 Good

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kleine Zimmer sonst ist es Ok
Stayed 2 nights in Feb 2025

4/10 Poor

Claudio

Disliked: Staff & service, room comfort
Stayed 6 nights in Feb 2025

4/10 Poor

heinz

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

rosa maria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The pictures are totally fake. We payed for a room for two people, the pictures showed good space even a little table with a chair. When we arrived we could BARELY walk in the room. They lied, the room we payed for was NOT the one we slept on. Check im was extra annoying because you need to send so much personal info in the website. The train station is the only thing you see from the window and you can hear the trains from the room. Terrible experience
Stayed 2 nights in Feb 2025

8/10 Good

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eu recomendo, duas pessoas.

Foi ótima, gostamos muito, recomendo.
Stayed 2 nights in Dec 2024

10/10 Excellent

Samille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo.

Fica localizado próximo às linhas dos trens, mas o vidro tem bom isolamento acústico, não incomodou em nada. O apto é pequeno, mas a cama era confortável e o banheiro muito bom. As instruções para o self check-in foram passadas e consegui entrar sem dificuldade. Recomendo.
Stayed 2 nights in Oct 2024

8/10 Good

Claire

Stayed 1 night in Jul 2024