Ratings based on 826 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from cardiff

Excellent location

Posted 18-Sep-2017
Pros: Location is very good. walking distance from main station, town, chapel bridge and loads of restaurant. Staff is very friendly and helpful.
Cons: As Above
Pros: Location is very good. walking distance from main station, town, chapel bridge and loads of restaurant. Staff is very friendly and helpful. Cons: If you were to iron your cloths, you would need to go to separate room in a basement. Furniture in our room definitely needs changing. Breakfast menu was the same every day, and there wasnt alot to chose from so that was a disappointment. Over all its worth the money. I would recommend it to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveller from Pleasant Hill, CA

Nice hotel near train station and town center

Posted 04-Sep-2017
Pros: The beds were supper comfortable and the breakfast was excellent.
Location: Great location near train station. Easy to walk to everything in Luzern.
This hotel has been great. The staff were very nice and the rooms were very comfortable. The morning breakfast was excellent. Easy to walk everywhere in Luzern.
5 out of 5
Recommended
for Everyone
by A verified traveller from iowa

Nice place, great staff

Posted 23-Aug-2017
Good location, a bit of a hike from the train station but close to restraurants and shopping by the river. Probably quieter than near train station. Decor is a bit dated but baths are newer and everything was very clean and well kept.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jul-2017
Nice place and good position. Staff were helpful. beds and pillows a bit uncomfortable. Got a complimentary bus pass for our stay which was great.
5 out of 5
by Michelle

This traveller left a rating score only Posted 09-Jun-2017 on Hotels
4 out of 5
by Vivienne

Nice hotel. Close to the old city.

Posted 08-Jun-2017 on Hotels
The staff were efficient and pleasant. The check in was quick. Our room was clean and a good size. If only the weather had cooperated it would have been perfect.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

2 days in Luzern

Posted 23-May-2017
Pros: The friendly and helpful staff, not just one but all of them.
Cons: Don't like the automatic lighting system in the bathroom
Location: Go down to the river and the bridges. Mount Pilatus and Stanserhof are both good and can be done in one day.
Good - not great - hotel with most helpful staff. Take and use the free bus pass for the city.
4 out of 5
by SHALINI

Posted 11-May-2017 on Hotels
helpful staff, decent breakfast, large clean rooms with a great view. Wi fi connection patchy
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 30-Apr-2017
Staff is very nice and the ebd is quite comfortable.
4 out of 5
by Manish

nice hotel

Posted 21-Apr-2017 on Hotels
everything was nice for a family stay, close to railway station and good responsive staff. Do not leave windows and light open after dark, some spiders crawled into our room.