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Reviews of The Windmill

3.5 out of 5
The Windmill
Clapham Common South Side, Clapham, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 256 out of 422 reviews" "
Rating 8 - Good. 137 out of 422 reviews" "
Rating 6 - Okay. 21 out of 422 reviews" "
Rating 4 - Poor. 7 out of 422 reviews" "
Rating 2 - Terrible. 1 out of 422 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher, Looe

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and comfortable
Stayed 4 nights in Mar 2024
Response from Lana, Hotel Manager on 2 Apr 2024
Hi Christopher,Thanks for the feedback - glad to hear you enjoyed your stay and we look forward to welcoming you back again in the future.Kind RegardsLanaWindmill Hotel

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place in good location
Stayed 2 nights in Mar 2024
Response from Lana, Windmill Hotel on 11 Mar 2024
Hi Alexandra,Thank you for the feedback - it's much appreciated. Glad you had a lovely stay and liked the style of the décor. We hope to welcome you back again in the future.Kind Regards

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely room, very comfortable bed, nice breakfast with high quality produce. It was delightful to have a selection of wine glasses, teaspoon rather than a wooden stick and fresh milk in the fridge. Really enjoyed my stay despite it being for business.
Stayed 1 night in Jan 2024
Response from Lana, Hotel Manager on 24 Jan 2024
Hello Kathryn.Thank you for the lovely feedback - it's much appreciated. Glad you liked the bedroom along with all the amenities and hope to welcome you back again sometime!Kind Regards

8/10 Good

Deborah

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Lana, Hotel Manager on 19 Jan 2024
Hello Deborah,Thanks for the rating, it's much appreciated. We hope to welcome you back again sometime!Kind Regards

10/10 Excellent

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem on Clapham Common
Fantastic stay, with everything needed provided. Great pub, great restaurant, great room. Will be back, next time we are in London.
Stayed 2 nights in Jan 2024
Response from Mr. Nagi, Windmill Team on 15 Jan 2024
Thank you for taking the time to review our place.We are so happy to hear you will come back and visit us again. When you book, please just let us know if we can make your next experience even better.Many thanks

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mr. Nagi, Windmill Team on 15 Jan 2024
Thank you for taking the time to review our place. We hope you are able to re-visit us again soon.

8/10 Good

DAVID

Stayed 1 night in Dec 2023
Response from Lana, Hotel Manager on 9 Jan 2024
Hello David,Thank you for the rating of your stay, it's much appreciated. We hope to welcome you back sometime soon!Kind Regards

8/10 Good

Murphy

Stayed 4 nights in Dec 2023
Response from Lana, Hotel Manager on 13 Dec 2023
Hello Mr Murphy,Thank you for the rating - it's much appreciated! We hope to see you back again sometime,Kind Regards

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
We would definitely stay here again, when next in the area. Although we did not use the snack or mini bar, having the option to use them was a welcomed change, they were reasonably priced too
Stayed 1 night in Nov 2023
Response from Lana, Windmill Hotel on 30 Nov 2023
Hi Linda,We appreciate the lovely feedback and are glad you had a great stay. Hope to see you back again soon!Kind Regards

6/10 Okay

Deborah

Business traveller
Disliked: Cleanliness, property conditions & facilities
Sour milk, no teabags and stale biscuits. Room had cobwebs and was dusty and unloved.
Stayed 1 night in Nov 2023
Response from Lana, Hotel Manager on 22 Nov 2023
Hello Deborah,Thanks for the feedback, sorry to hear you were disappointed with your visit and we'd like to reassure you that this is not our normal standard and we'll be taking this up with our cleaning team!Kind Regards

4/10 Poor

Nichole

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lana, Windmill Hotel on 13 Nov 2023
Hi Nichole,Thanks for the rating - we appreciate all feedback and hope you can let us know how we could improve your experience in the future,Kind Regards

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly and clean next to Clapham Common and easy walk to the tube!
Stayed 2 nights in Oct 2023
Response from Lana, Hotel Manager on 12 Oct 2023
Hi Steve,Cheers for the feedback - much appreciated! Glad you enjoyed your stay and that we're situated very conveniently for you and hope to see you back again soon.Kind Regards

8/10 Good

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Room was pleasant, excellent to have fresh milk in the fridge
Stayed 1 night in Sep 2023
Response from Lana, Hotel Manager on 5 Oct 2023
Hi Spencer,Thanks for the feedback - glad you enjoyed the stay, liked the room and complimentary milk for your morning tea or coffee. We hope to welcome you back again sometime soon!Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, styling room with nice touches. The most comfy bed, fluffiest towels with lots of tempting treats in a fully stocked mini-bar and wicker basket, although a bit pricey! The bar downstairs was busy and bustling, we didn't eat or drink here this time, but will definitely stay here again.
Stayed 1 night in Aug 2023
Response from Lana, Hotel Manager on 29 Aug 2023
Hi David,Thanks for the lovely feedback - glad you enjoyed your time at the Windmill and liked the style of the rooms. We can't wait to welcome you back again and hope you get the chance to visit the pub and restaurant.Kindest Regards

10/10 Excellent

adam

Stayed 1 night in Aug 2023
Response from Lana, Hotel Manager on 25 Aug 2023
Hi Adam,Thanks for the feedback - it's much appreciated.We're glad you had a great stay and hope to welcome you back again in the future,Kind Regards

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel/pub. Good rooms, good food
Delightful little hotel right on Clapham Common. Not too far to walk from the tube station. Lovely rooms, dog friendly, excellent food. Would stay here again
Stayed 1 night in Aug 2023
Response from Lana, Hotel Manager on 7 Aug 2023
Hi Richard,Thank you for the lovely feedback - it's much appreciated. Glad our location was convenient for you and liked the hotel. We really hope to welcome you back time and time again.Kindest Regards

8/10 Good

Cara

Stayed 2 nights in Jul 2023
Response from Mr. Nagi, Windmill reception on 13 Jul 2023
Thank you for taking your time to review our place.We look forward for you to stay with us again soonMany thanks

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay for a week
The service at this hotel was wonderful. After the airline lost ALL of our luggage for 3 days, the staff helped recommend places to shop and get necessities. Everyone was very friendly and the rooms were comfortable. Well sized rooms, comfortable beds, and the A/C was wonderful.
Stayed 6 nights in Jun 2023
Response from Mr. Nagi, Windmill reception on 2 Jul 2023
Thank you for taking your time to review our place. We hope you found all of your lost luggage from the airline.We hope you can visit us again sometime soon.

10/10 Excellent

EMMA

Stayed 2 nights in Jun 2023
Response from Lana, Hotel Manager on 14 Jun 2023
Hi Emma,Thanks for the feedback - it's much appreciated.Hope to welcome you back again in the nearest future.Kindest Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
The hotel is absolutely lovely and the staff were all brilliant, would definitely stay again. The only problem was that in the morning whoever was above us was walking around a lot and the floor boards are extremely creaky so we didn't sleep that well after 8am.
Stayed 1 night in May 2023
Response from Lana, Hotel Manager on 30 May 2023
Hello,Thank you very much for taking the time to leave us feedback of your stay - it's much appreciated. Sorry your sleep was disturbed, but glad to hear you liked the hotel and our team was helpful. We hope it's not too long until your next stay.Kind Regards

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Adequate but expensive for what is received
Check in and staff were ok, however let down by the fact there were some questions on cleanliness. Stains on carpet Very dusty wall sconces Inconsistent housekeeping over week Shower grout discoloured and so was curtain Toilet bowl has big crack too Lastly room over main pub door where people congregate during evening making it quite loud.
Stayed 10 nights in May 2023
Response from Mr. Nagi, Windmill reception on 14 May 2023
HiThank you for taking the time to review; We take all comments seriously and I have passed the information to the relevant department. Next time, if you visit, please state any requests and we will try our very best to accommodate you, but we cannot guarantee as we are a hotel attached to a pub.

10/10 Excellent

Rachael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Mr. Nagi, Windmill reception on 1 May 2023
Thank you for taking the time to review our place.We hope you come and visit us again soon, and do let us know if we can make your next stay even more special.Kind regards,

10/10 Excellent

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Room was beautiful and clean. Bed was very comfortable. The location was excellent as it was right on the Common. Higjly recommended and will stay again.
Stayed 3 nights in Apr 2023
Response from Lana, Hotel Manager on 28 Apr 2023
Hi Paul,Glad you enjoyed the stay and appreciate you taking the time to leave us feedback with such kind words.We hope to welcome you back again in the near future.Kind Regards

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Lana, Hotel Manager on 21 Apr 2023
Hi Alex,Thank you for rating your stay! Glad you had a nice stay and we hope to see you back again in the future.Kindest Regards

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities
Well presented and good value Would use again
Stayed 1 night in Apr 2023
Response from Lana, Hotel Manager on 18 Apr 2023
Hi Lucy,Thanks for the feedback - much appreciated! Glad you will be returning to stay again, we just hope it's not too long until the next visit.Kind Regards

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, and very cute room. Convenient location!
Stayed 2 nights in Apr 2023
Response from Lana, Hotel Manager on 10 Apr 2023
Hi Caroline,Thanks for the feedback - much appreciated. We hope to welcome you back again in the future,Kindest Regards

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for one night the reception staff were helpful & friendly.
Stayed 1 night in Mar 2023
Response from Lana, Hotel Manager on 27 Mar 2023
Hi Edward,Glad you enjoyed your stay - feedback is much appreciated and we hope to welcome you back again.Kindest Regards

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my 2 night stay. Exceeding all my expectations, food and room in particular was great. Staff super helpful.
Stayed 2 nights in Mar 2023
Response from Manitta (Windmill reception) on 25 Mar 2023
Thank your for staying with us and taken the time too write the review. Glad to know that you have had an excellent experience with us. Next time you book, let us know how else we can make your stay more enjoyable.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Lana, Hotel Manager on 20 Mar 2023
Hi Gary,Thanks for rating your stay with us - glad you had a lovely time and we hope to welcome you back again sometime soon.Kindest Regards

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
I booked the Windmill as an emergency last-minute place to stay late at night, as the original place I’d booked seemed very unsafe. The Windmill was really lovely - although I had a room on the ground floor near to the bar, it was silent as soon as the door closed. The room was super cute, comfy, clean and with everything you’d want/need - including coffee machine, minibar snacks & sky TV (with premium film channels too). The bathroom was really clean, with great water pressure from the shower - although the fan stayed on continuously which was odd. Great hotel - I’d definitely stay again and would easily recommend.
Stayed 1 night in Mar 2023
Response from Lana, Hotel Manager on 15 Mar 2023
Hello Helen,Thank you for the feedback - glad you had a lovely stay and that we had availability for last-minute booking. We do hope to welcome you back again in the future.Kindest Regards

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful weekend stay at The Windmill in Clapham
We're so glad that we decided to spend a weekend at the Windmill in Clapham. It was so nice waking up to a view of the Common instead of big buildings, our room was spacious and charming, the restaurant downstairs was lively and fun, and the surrounding neighborhood was really lovely. Highly recommend staying here if the purpose of your visit is to enjoy London as the locals do rather than as a sight-seeing tourist, although the tube is nearby and it's easy to jump on the Northern Line to get anywhere else. I hope we can say here again soon.
Stayed 3 nights in Feb 2023
Response from Lana, Hotel Manager on 14 Feb 2023
Hello,Thank you very much for taking the time to leave us feedback of your stay - it's much appreciated. Glad you enjoyed your stay and the charming atmosphere of Clapham Common area. We do hope you choose to stay with us again in the future.Kindest Regards

10/10 Excellent

Diana

Stayed 1 night in Feb 2023
Response from Lana, Hotel Manager on 6 Nov 2023
Hi Diana,Thank you for the rating. We're glad you had a nice stay and hope to see you back again soon!Kind Regards

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, quiet, comfortable
Stayed 3 nights in Dec 2022
Response from Lana, Hotel Manager on 20 Dec 2022
Hi Todd,Thank for the feedback - much appreciated and we hope you visit us again in the future,Kind Regards

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay again
I love this hotel the only negative is the bathrooms are getting a bit run down, with mold on the tiles which is easy to fix with some bleach. Otherwise love it - rooms are quiet except for the occasional dog barking on the common. Great food in the pub restaurant. Reception staff are lovely, especially to Irish lady. There is a bus stop right outside so if you don't have a car its easy to get the the tube in a few minutes.
Stayed 3 nights in Oct 2022
Response from Lana, Windmill Hotel on 31 Oct 2022
Thank you for the feedback Susan,We appreciate all comments so we can make improvements and hopefully welcome you back time and time again.

10/10 Excellent

James

Stayed 1 night in Oct 2022
Response from Lana, Hotel Manager on 25 Oct 2022
Hello James,Thank you for taking the time to leave us feedback of your stay - it's much appreciated. We hope it's not too long before your next visit.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely quirky hotel in a great position on the edge of Clapham Common. If I had one negative comment it would be to provide bigger coffee cups in the room.
Stayed 4 nights in Oct 2022
Response from Lana, Hotel Manager on 19 Oct 2022
Hi Stephanie,Thanks for the feedback - it's much appreciated. We hope to welcome you back again sometime.Kind Regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really comfortable room. Good breakfast. Excellent location with free parking on site.
Stayed 1 night in Aug 2022
Response from Lana, Hotel Manager on 23 Aug 2022
Hi Jonathan,Thank you for the lovely feedback. Glad to hear you enjoyed your stay along with finding our location convenient and taking advantage of parking on-site for hotel guests. We do hope to welcome you back again in the future.Kindest Regards

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay, lovely people
Stayed 1 night in Jul 2022
Response from Lana, Hotel Manager on 7 Jul 2022
Hello Helena, Thank you very much for taking the time to leave us feedback of your stay - it's much appreciated. Glad to hear you enjoyed your stay and we really hope to welcome you back again soon. Kindest Regards

10/10 Excellent

Lindsey, Toronto

Stayed 1 night in Jun 2022

6/10 Okay

Charlotte

Liked: Cleanliness
Disliked: Staff & service
Stay was fine and room was as described. Would definitely say it’s overpriced for what you get, wifi struggled to work in the room on the top floor and it was not clearly mentioned that there are no lifts
Stayed 1 night in Apr 2022
Response from Mr. Nagi, Windmill reception on 15 May 2022
So sorry your experience was not satisfactory. We will address your comments and hopefully improve your vies if you decide to stay with us again. Kind regards Mr. Nagi, Windmill reception

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Great room, it was very spacious. Clean and i will definitely come again. I was worried about the noise as the pub is underneath and people outside you can hear them but the noise stopped by a reasonable time so i was able to sleep soundly.
Stayed 1 night in May 2022
Response from Lana, Hotel Manager on 4 May 2022
Hello Vivienne, Thank you very much for the lovely feedback - glad to hear you had a great stay and liked the room. We hope to welcome you back again soon! Kindest Regards

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfy rooms, great bar and restaurant in a lovely part of London. Highly recommend
Stayed 3 nights in Apr 2022
Response from Lana, Hotel Manager on 27 Apr 2022
Hello Harry, Thank you for the feedback - glad to hear you enjoyed your stay and had time to visit our pub and restaurant as well! Hope to welcome you back again in the nearest future. Kindest Regards

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and allowed dogs - not that I have one but nice to have them around
Stayed 1 night in Apr 2022
Response from Mr. Nagi, Windmill reception on 14 Apr 2022
Thank you for your thoughts. We are glad you enjoyed your stay with us. We look forward to your return someday.

10/10 Excellent

Ava

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Mr. Nagi, Windmill reception on 14 Apr 2022
Thank you for taking the time to review our place. We are glad you enjoyed your stay with us. We look forward to your return someday.

10/10 Excellent

Nick

Stayed 3 nights in Feb 2022

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and convenient location and plus it was super quiet at night so I could get a good nights sleep,
Stayed 4 nights in Feb 2022
Response from Lana, Hotel Manager on 17 Feb 2022
Hello Gail, Thank you for the feedback - it's much appreciated. Glad you enjoyed your stay and had a good rest. We hope to welcome you back sometime soon. Kind Regards

6/10 Okay

Leigh

Business traveller
I need a proper shower!
I've stayed twice now as the location is great for my needs but both times the rooms smell damp. Makes me feel quite queasy. The shower was also pointless. the water was so fine I couldn't get my hair washed and rinsed properly and now feels horrible and I can't wait to get to my next destination to wash it properly as I couldn't rinse the shampoo out properly.
Stayed 1 night in Jan 2022
Response from Lana, Hotel Manager on 10 Jan 2022
Hello Leigh, Thank you for the feedback of your stay - we appreciate it as it helps with making improvements where possible. Sorry to hear the shower wasn't powerful enough for you - we will definitely investigate to see if this can be improved. Kindest Regards

8/10 Good

Leigh

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice room but there was an odour of damp.
Stayed 1 night in Dec 2021
Response from Ben Evans GM on 28 Dec 2021
Thanks for the review Leigh, we will defintley investigate the room further.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day business stopover
Lovely place. Great staff. House keeping are amazing Dogs allowed. Say hi to Max the lovely St. Bernard. He’s especially friendly if you have bacon. Buy breakfast downstairs. In house dining has great food and service. Use Clapham South for escalators. Shoe repairs, hair dressers and food places, all within reach, for those emergencies.
Stayed 4 nights in Dec 2021
Response from Mr. Nagi, Windmill Reception on 22 Dec 2021
Thank you for your lovely comments, We hope you come back to see us and Max as soon as you can. Merry Christmas.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021