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Reviews of Sheraton Heathrow Hotel

4 out of 5
Sheraton Heathrow Hotel
Heathrow Airport, Colnbrook Bypass, West Drayton, England

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 768 reviews" "
Rating 8 - Good. 273 out of 768 reviews" "
Rating 6 - Okay. 98 out of 768 reviews" "
Rating 4 - Poor. 34 out of 768 reviews" "
Rating 2 - Terrible. 22 out of 768 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smoking directly outside of lobby which could be smelt inside bar. Very noisy from patrons slamming doors. In room condiments were very limited. Bar and restaurant facilities were excellent and staff were extremely helpful and polite.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with helpful and friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Maria Del Carmen

Excellent
Stayed 1 night in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No major issues other than giving us a room that had ‘forgotten’ to be cleaned and made up, bathroom wasn’t very nice….. didn’t really cause us much trouble other than returning to the check in desk and getting another room. Club lounge was very good, although get in there early as it gets busy, plenty of alcoholic and non alcoholic drinks. Food was good, a variety of sandwiches, cold meats and hot canapés. Overall not a bad hotel and would actually recommend
Stayed 1 night in Mar 2024

6/10 Okay

Suzanne

Stayed 1 night in Feb 2024

8/10 Good

Ammar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay. Receptionist was quite unfriendly as if she did not want us there and it was both during check in and check out. She completely spoiled the overall experience. There was another manager who was pleasant to talk to.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Michael, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and my room was better than the first (quieter and less worn). Needed complimentary toothbrush and toothpaste because airline lost my bag, but these convenience items had run out, so not convenient at all.
Stayed 1 night in Jan 2024

8/10 Good

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Waseem

Stayed 1 night in Dec 2023

10/10 Excellent

Michael, Victoria

Liked: Amenities
Better than I expected. A clean, relatively modern hotel with good sized rooms for a short one night stay.
Stayed 1 night in Dec 2023

8/10 Good

Olatunde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uneventful
Stayed 3 nights in Dec 2023

10/10 Excellent

ENDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great location for LHR .Friendly staff comfortable rooms ,Nice to see the manager meeting and greeting customers in the morning and the evening .You dont see that level of service any longer .You can tell its a well run hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a lovely 1 night stay before flying from Heathrow. Every member of staff we encountered were polite, professional and helpful. The bed was extremely comfortable and the temperature in the room good. We had a meal in the restaurant which was also very nice with the bonus of a free pudding! We caught the shuttle bus from the hotel the following morning which arrived on time. Would definitely stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Khabibulla

Liked: Cleanliness, staff & service, property conditions & facilities
The transportation to and from the city centre
Stayed 7 nights in Dec 2023

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean and friendly staff
Stayed 1 night in Nov 2023

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loud air conditioner
The air con system was loud, (when switched off) they called a technician and he said it would be quiet in an hour and it wasn't. But by this point I'm too tired to ask to change room so wasn't the most comfortable stay
Stayed 1 night in Nov 2023

8/10 Good

Jenny

Stayed 1 night in Nov 2023

10/10 Excellent

ENDA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel ,Location and Staff
Great hotel for a stay in the LHR area ,Friendly staff clean and modern rooms
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

ROXANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok Did not like patrons smoking at the front of the hotel when trying to enter Very pleasant staff
Stayed 1 night in Aug 2023

10/10 Excellent

Bassam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and easy.. thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Barry

This was my first time in the Sheraton Heathrow for quite some time. I have missed out as my stay was first rate - very good staff, excellent food and a really great room. I will return!
Stayed 1 night in Oct 2023

10/10 Excellent

ROBERT

Stayed 1 night in Oct 2023

6/10 Okay

James

Stayed 1 night in Oct 2023

4/10 Poor

Kazzi

Stayed 1 night in Oct 2023

8/10 Good

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on an overnight to connect the next day. Excellent hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great
Stayed 1 night in Oct 2023

6/10 Okay

Robin

Travelled with partner
Staff attitude so so. Not friendly enough…doing a job but not with enthusiasm.
Stayed 1 night in Oct 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Richard, Spokane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Typical chain hotel. Nothing special nothing objectionable.
Stayed 1 night in Oct 2023

4/10 Poor

Neil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not the best.
Worlds slowest check in. It really was a joke then the internet was very slow too. Poor experience
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Stayed 1 night in Oct 2023

10/10 Excellent

Adenike

Everything is ok
Stayed 5 nights in Oct 2023

4/10 Poor

Shandel

Travelled with partner
Disliked: Cleanliness, staff & service
Urghh! The staff was the biggest disappointment. After we checked in our room around 10pm, we noticed we didn’t have air. we attempted to call the front desk. They never answered. I had to go down to the front desk to request assistance. 45 minutes later, no one showed. I called again, no answer. It’s now around midnight. They changed our room to a double instead of a king, but never offered a refund. We we happier with the second room, because the first room had a funny smell. The room was is decent condition except for the brown stain on the bathroom ceiling. In the morning, my husband noticed he forget his toothbrush. We attempted to call the front desk, no answer again. The only other complaint was that the To-Go menu didn’t have food descriptions so couldn’t tell what accompanying sides or additions were I caused in the meal.
Stayed 1 night in Oct 2023

10/10 Excellent

Burns

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ross

Stayed 1 night in Oct 2023

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenience
Stayed 5 nights in Sep 2023

10/10 Excellent

Cathleen

Stayed 1 night in Oct 2023

6/10 Okay

Helene

Liked: Room comfort
Disliked: Cleanliness, staff & service
OK overall BUT.....
One of the cups was dirty. Only one set of towels had been left. The packaged milk was 'off', which meant we had no drinks in the room. The service in the bar was poor and the quality appalling. The food in the restaurant was limited. However, the breakfast was very good.
Stayed 1 night in Sep 2023

4/10 Poor

Peter

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The first room we were provided with had not been cleaned or the bed linen changed. We were offered a second room which also had not been cleaned. We were given a room upgrade for the inconvenience
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was excellent. Room was upgraded and we were given club access, which was very nice. Breakfast is excellent. The room was superior and beautifully appointed. We would definitely recommend this hotel as an excellent choice for access to Heathrow Airport.
Stayed 2 nights in Sep 2023

6/10 Okay

Ron

Liked: Cleanliness
Empty corridors everywhere. Needs photos on the walls and plants. Drap after you leave the lifts.
Stayed 1 night in Sep 2023

10/10 Excellent

Serge-Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023