Dear Sebnem, We would like to thank you for this review about your recent experience in our hotel.It brings us immense pleasure to hear that our renovated rooms met your expectations and contributed to a comfortable stay. We are also thrilled that you enjoyed the breakfast and found our restaurant offerings to your satisfaction. We sincerely regret any inconvenience caused by the room cleaning service and are grateful that our reception team could assist promptly with your needs. Providing exceptional service is a priority for us, and your experience will be discussed with our housekeeping team to ensure our high standards are consistently met. Thank you for acknowledging the cleanliness of your room and the overall condition of our hotel. Our team works diligently to maintain a welcoming and pristine environment for all our guests.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Kwai Ping, Thank you for taking the time to review your stay.We're delighted to hear that you found our staff to be helpful and friendly, as we strive to provide exceptional service for our guests.We regret that you were not informed about the ongoing renovations prior to your check-in. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of setting the right expectations and will review our communication procedures to improve our guest's experience.It's reassuring to note that you were satisfied with our service overall. We continually aim to provide a comfortable and enjoyable stay at ibis London Earls Court. We also take your comments on room cleanliness seriously and will ensure our housekeeping team is aware, as we maintain high standards of cleanliness for all our guests.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager

Dear Ryan, Thank you for taking the time to review your stay.We are delighted that your stay with us was enjoyable and comfortable and that our team members contributed to making your stay memorable.We are looking forward to welcoming you again. Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest,Thanks for taking the time to review your stay at our hotel.We regret that your stay coincided with one of our busier periods and would like to apologize for any delay with the lifts during your stay. We are delighted that you nevertheless enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are glad we were able to help start your day off on the right foot with our tasty breakfast buffet.We hope that you will return. Best regards,Georgios Bilias, Guest Relations Manager

Dear Anthony,Thank you for taking the time to share your review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet choices.We will be sure to review the points mentioned as we continue to ensure our facilities match our guests' expectations.We hope you will consider staying with us again in the future. Best regards,Supriya Rai, Guest Relations Manager

Dear Julie, We appreciate that you took the time to share your experience with us.It's heartening to hear your appreciation for the cleanliness of our rooms and the exceptional service provided by our team. I will ensure your kind words are passed on to them. Your constructive comments on the hotel condition and room amenities are noted, and while our decor may have a classic touch, we aim for comfort and practicality. We're delighted that these aspects contributed to a positive experience.It would be a pleasure to have you return on a future occasion. Best regards,Supriya Rai, Guest Relations Manager

Dear Guest,Thank you for sharing a review.We're genuinely sorry to hear about the inconveniences you experienced during your stay. Our hotel aims to provide a peaceful environment, and we regret any disturbance from the maintenance work despite trying to have minimal impact on our guest's comfort. Please rest assured that the comfort and satisfaction of our guests are our top priorities, and such occurrences are not a reflection of our usual standards. While it's true that we do not offer in-room fridges or microwaves unlike apartment hotels or luxury brands, we strive to provide amenities such as our on-site dining options to cater to our guests' needs. However, to accommodate our guests as much as possible we do offer to store the essentials like medicines in the reception when requested. We hope to welcome you back on future occasions. Best regards,Supriya Rai, Guest Relations Manager

Dear Hugh, Thanks for sharing your point of view.We would like to apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are very important to us, so please do not hesitate to make us aware of any discomfort so that we can look for a solution. We hope to have the pleasure of seeing you again in the future.Best wishes,Supriya Rai, Guest Relations Manager

Dear Guest, We appreciate your feedback.We're delighted to hear that you found our staff friendly and helpful, as our team strives to provide the best service possible. It's wonderful to know that our efforts are being recognized. We do apologize for any disturbance you experienced due to noise. Our hotel usually prides itself on offering a peaceful environment, and, unfortunately, this was not the case during your stay. Please rest assured that we continuously work to ensure all guests enjoy a restful experience.We look forward to seeing you again in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Fang,thank you for taking the time to share your experience at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Michael, Thank you for your review.We're delighted to hear that you appreciated the quality of our mattresses and found our location convenient for your travels around London. It's also wonderful that our team made a positive impression during your stay.We look forward to welcoming you back.Kind regards,Davide Lecca, Guest Relations Manager

Dear Keiron,Thank you for taking the time to share your positive feedback.It's delightful to hear that our staff made a great first impression. We're also thrilled you found the room to your liking and appreciated the recent upgrades. Knowing that our beds provided you with comfort and that our location offered convenient access to central London is wonderful.We look forward to welcoming you back. Kind regards,Davide Lecca, Guest Relations Manager

Dear James,Thank you for taking the time to review your stay.We appreciate your kind words about our dedicated team members who work hard to ensure that every guest here has a comfortable and memorable stay. We have noted your comment and will be reviewing this with our maintenance team.We hope to welcome you back in the future for an improved stay.Kind regards,Davide Lecca, Guest Relations Manager

Dear Erica,Thank you for this feedback on your recent stay.We are glad to know that most aspects of your stay were to your satisfaction. We regret that you experienced some disturbance; please accept our apologies for any inconvenience and know that you can always bring your concerns to our team during your stay, and we will do our best to find a solution.We hope to welcome you back in the future.Best regards,Davide Lecca, Guest Relations Manager

Dear Emma,Thank you for sharing your feedback.We're thrilled to hear that you found our rooms comfortable and clean, and that our beds provided a great night's sleep. It's also wonderful to know that you enjoyed the variety of food offered at our delicious English breakfast. We aim to maintain peace and quiet for our guests, and we're glad that this was the case for you, even with the windows open. While we did have refurbishment activities during your stay, we are pleased that it did not disrupt your visit, as we strive to manage such projects with minimal impact on our guests. The convenience of our luggage storage service is something we're proud to offer, and we're happy it added to the ease of your stay.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Anne,Thank you for taking the time to review your stay.We're thrilled to hear that your stay was enhanced by our spacious and modern rooms, especially following an upgrade. Our team takes great pride in maintaining a high standard of comfort for our guests. As we do have ongoing refurbishment work in the building, we are glad to hear that this did not affect your experience.We look forward to welcoming you back in the future.Kind regards,Supriya Rai, Guest Relations Manager

Dear Richard,Thank you for sharing feedback about your recent stay.We're delighted to hear you appreciated our hotel's convenient location, close to two tube stations, making it easy for our guests to explore London. We're sorry to hear that the mattress did not meet your comfort expectations. Our goal is to provide a restful night's sleep for all our guests, and we offer a range of rooms with different bedding options to suit various preferences.We hope to welcome you back in the future. Best wishes,Supriya Rai, Guest Relations Manager

Dear Stuart,Thank you for this positive review.It's a pleasure to read you appreciated your stay and the welcome offered by our team.We look forward to seeing you on your next visit.Kind regards,Supriya Rai, Guest Relations Manager

Dear Robert,It's a real reward to receive such a great review.We're thrilled to hear that our location was convenient for your visit to Stamford Bridge and that you found an abundance of dining options nearby. It's also wonderful to know that our service met your expectations and that you were comfortable in your room. We take pride in our hotel's cleanliness and condition, and we continuously strive to maintain high standards. Should any guest find aspects of their stay less than satisfactory, we are always eager to listen and address any concerns where possible.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Georgios Bilias, Guest Relations Manager

Dear Anna,Thank you for sharing this positive review.We're delighted to hear that you found our team friendly and supportive, reflecting the high standards of service we strive to provide. It's wonderful to know that the coziness and cleanliness of our rooms contributed to the comfort of your stay. Additionally, we're glad that our location with its great connections to central London met your travel needs. Our 24-hour reception, as well as the on-site George & Dragon Pub, are indeed guest favourites for convenience and relaxation.We hope you will return for another memorable stay.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Brett,Thank you for taking the time to share your review.We regret that your recent stay did not entirely meet your expectations, and apologise for any inconvenience. At this point, after having a look at your reservation, we would like to clarify, that you booked a superior double room, which is not refurbished. It is bigger than our standard rooms and comes with complimentary water and robes. For future reference, please be on the lookout on our websites for rooms that are branded as refurbished.We value all feedback from our guests and we would appreciate more details to help us to improve our services.We look forward to welcoming you again. Best regards,Georgios Bilias, Guest Relations Manager

Dear Stephen,Thank you for your kind review.We're thrilled to hear that you enjoyed the excellent food at our hotel.Though you found the drink prices to be on the higher side, which is often the case in London, we're glad that the overall cleanliness and condition of our hotel, as well as the comfort of your room and the service provided by our team, met your expectations.We take great pride in maintaining our hotel's standards and it's rewarding to know that these aspects contributed positively to your stay.We hope to be able to welcome you back in the future. Kindest regards,Georgios Bilias, Guest Relations Manager

Dear Emily,Thank you for your feedback,Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Georgios Bilias, Guest Relations Manager

Dear Janice,Thank you for sharing this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back to our hotel in the future. Kind regards,Davide Lecca, Guest Relations Manager

Dear Peter,Thank you for your kind feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again.Kind regards,Supriya Rai, Guest Relations Manager

Dear Sarah,Thank you for sharing your opinion after your recent stay.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future visit.Kind regards,Georgios Bilias, Guest Relations Manager

Dear Rob,Thank you for this high rating.We're delighted to hear you found our breakfast offerings to your liking and that the cleanliness of our rooms met your expectations. It's also gratifying to know that you appreciated the service provided by our team and found comfort during your stay. Rest assured, we continuously strive to maintain our hotel's condition to ensure a pleasant stay for all our guests.We would love to have you return in the future.All the best,Georgios Bilias, Guest Relations Manager

Dear Ester,Thank you for sharing the review of your stay with us.It's wonderful to hear that our check-in process met your expectations and that you received excellent customer service during your stay. We're thrilled that the cleanliness of our rooms impressed you, as our team works diligently to ensure a spotless environment for our guests. Although you rated the hotel condition and room comfort slightly lower, please know that we continually strive to maintain and improve our facilities to provide a comfortable and enjoyable stay for all our visitors.We look forward to welcoming you again. Best regards,Supriya Rai, Guest Relations Manager

Dear Susan,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back. Best regards,Supriya Rai, Guest Relations Manager

Dear Elliot,Thank you for this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on your next visit.Best wishes,Davide Lecca, Guest Relations Manager

Dear Sheila,Thank you for your kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your experience with us.It's wonderful to hear that our reception staff provided great service during your stay; we pride ourselves on offering a welcoming and helpful experience to all our guests. We also appreciate your positive remarks on our hotel's cleanliness and overall condition.However, we regret to hear about the temperature issues in your room and the discomfort it caused you. While our hotel is equipped with environment-friendly air-cooling systems, we understand that individual experiences with temperature can vary, and we have fans and heaters available upon request to ensure our guests' comfort. I apologize for any inconvenience you experienced and want to reassure you that we are committed to providing a comfortable environment for all our guests. For future reference, in our rooms, you can find a QR code that you can scan and request assistance. Moreover, in our refurbished rooms, another QR code is available that allows our guests to contact reception through WhatsApp.We are pleased that you found your room comfortable overall and hope that the favourable aspects of your stay will encourage you to return.We look forward to the pleasure of seeing you again.Best regards,Georgios Bilias, Guest Relations Manager

Dear Gregory,Thank you for taking the time to review your stay with us.We are delighted our central location met your expectations along with the high standards we strive to maintain. Please know that we have taken note of your comment concerning our lift, and we will certainly be taking this into consideration for future improvement.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager

Dear Guest, thank you for sharing your experience at our hotel.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Michael,Thank you for taking the time to review your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would be delighted to welcome you back on another occasion.Kind regards,Davide Lecca, Guest Relations Manager

Dear Noreen, Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to the pleasure of welcoming you back. Many thanks again,Supriya Rai, Guest Relations Manager

Dear Alexandra,Please accept our thanks for your kind review regarding your stay.We're delighted to hear that you found the cleanliness of our rooms and the overall condition of our hotel to be impeccable. It's also wonderful to know that the service provided by our team met your expectations. We strive to maintain high standards of cleanliness and guest satisfaction, so your feedback is greatly appreciated. We look forward to welcoming you back in the future for another pleasant stay.We hope to have the pleasure of welcoming you back in the future. Warm regards,Georgios Bilias, Guest Relations Manager

Dear Ian,Thank you for taking the time to share your review.We're glad to hear that the amenities in your room met your expectations. We strive to offer a comfortable and well-equipped environment for our guests, and it's rewarding to know that this aspect of your stay was satisfactory. We regret to hear about the difficulties you encountered with your booking and the communication issues with the third-party service. We understand how frustrating this can be and sincerely apologize for any inconvenience caused. Unfortunately, we have various policies and flexibility according to the booking, I'm sorry if the terms and conditions were not clear, however we always aim to provide clear and consistent information to our guests. We will review our procedures to ensure better coordination with external booking partners in the future. Your feedback is invaluable in helping us improve our guest experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Supriya Rai, Guest Relations Manager

Dear Jakub,Thank you for your review.We are pleased that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.We look forward to seeing you again.Kind regards,Davide Lecca, Guest Relations Manager

Dear Guest,Thank you for your kind review.We are thrilled to hear that you found our location to be great and our rooms clean and nicely refurbished. Our staff, including Lukasz at the George & Dragon pub, always strive to provide friendly and helpful service, so it's fantastic to know that they made a positive impact on your stay.We look forward to welcoming you back. Kind regards,Georgios Bilias, Guest Relations Manager

Dear Stuart,Thank you for taking the time to share your feedback.We appreciate your kind words about our cleanliness and hotel condition. Our team works diligently to maintain a high standard of cleanliness and comfort for our guests.We understand that you found the new room design to be a downgrade in terms of comfort and storage. Our aim is to provide a modern and efficient space for our guests, and we are sorry to hear that the rooms were not to your liking. Please make sure to let us know your preferences for your next stay, so you can be allocated to one of the older types of rooms. Regarding the air conditioning, we do have an environment-friendly air-cooling system in place, and we provide extra fans or heaters on request for added comfort. We apologize for any inconvenience this may have caused during your stay. As for the bar closing time, we adhere to the specified hours to ensure a peaceful environment for all our guests. We value your feedback and will take it into consideration for future improvements.We hope to welcome you again in the future. All the best.Georgios Bilias, Guest Relations Manager

Dear Stuart,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you on your next visit to our hotel. Best regards,Davide Lecca, Guest Relations Manager

Dear Luuk,Thank you for sharing your review.We regret to read that your experience with us did not meet your expectations. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements.We hope that you will return on another occasion.Kind regards,Supriya Rai, Guest Relations Manager

Dear Frédéric,Thank you for this positive feedback.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again on another occasion.Best wishes,Georgios Bilias, Guest Relations Manager

Dear Pearl, Thank you for your review.We are delighted to hear that you found our staff lovely. Our team is dedicated to providing excellent service to ensure a comfortable stay for our guests.We appreciate your feedback regarding the facilities and room amenities. While we strive to maintain a high standard of quality, we understand that there is always room for improvement. Please know that we are continuously working on enhancing our hotel to better serve our guests. We hope that during your next visit, you will notice the improvements we have made.We hope to welcome you back.All the best,Supriya Rai, Guest Relations Manager

Dear Robin,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We would love to welcome you back on many more occasions. Best wishes,Georgios Bilias, Guest Relations Manager

Dear Guest,Thank you for taking the time to share your feedback.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action.We hope to welcome you back on future occasions.Best regards,Davide Lecca, Guest Relations Manager