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Reviews of Flexistay Aparthotel Sutton

3 out of 5
Flexistay Aparthotel Sutton
23 Camborne Road, Sutton, England

Reviews

8.0

Very good

Rating 10 - Excellent. 88 out of 233 reviews" "
Rating 8 - Good. 88 out of 233 reviews" "
Rating 6 - Okay. 34 out of 233 reviews" "
Rating 4 - Poor. 15 out of 233 reviews" "
Rating 2 - Terrible. 8 out of 233 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Md Iftekharul

Liked: Staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

6/10 Okay

Ammarah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average stay
Stayed 7 nights in Mar 2024

6/10 Okay

Colin

Next to Railway lines
Stayed 1 night in Mar 2024
Response from Flexistay on 10 Apr 2024
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a little unorthodox but other than that perfect: near Sutton station, decent-sized room and very comfortable!
Stayed 1 night in Mar 2024
Response from Flexistay on 10 Apr 2024
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon

2/10 Terrible

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were unable to find the email confirmations despite searching my email or over 1.6 hours on a busy London commuter train We request a refund
Stayed 1 night in Feb 2024
Response from Flexistay on 3 Mar 2024
Hi Thanks for the feedback. We really appreciate it. Sorry for the inconvenience. We shall look in to this. Please contact expedia

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, a good nights sleep and a short walk to the high st. Ticked all the boxes.
Stayed 1 night in Feb 2024
Response from Flexistay on 3 Mar 2024
Hi Thanks for the feedback. We really appreciate it.. Hope to see you soon.

10/10 Excellent

sumayya

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Flexistay on 3 Mar 2024
Hi Thanks for the feedback. We really appreciate it. . Hope to see you soon.

8/10 Good

Julie

Stayed 1 night in Jan 2024
Response from Flexistay on 3 Mar 2024
Hi Thanks for the feedback. We really appreciate it. . Hope to see you soon.

6/10 Okay

Luke

Travelled with partner
“Aparthotel” is the brand of this range of properties and I wouldn’t say it describes this venue, which is more like a hostel - because the small kitchen is shared. The bedroom was large and the bathroom / shower were very nice. The single bed appeared unused as it was dusty, which suggests the beds aren’t routinely changed if they appear unused. There were a couple of hairs on the towel and cobwebs on the ceiling, but most of the place seemed clean. Though the bedroom wall/ceiling was cracked and parts needed cleaning/repainting. The bed was sufficient though some of the pillows were very flat. The breakfast provisions were fairly basic but sufficient for a short stay. Eggs, bacon, bread, cornflakes, milk, fruit juice. You cook for yourself (when there is space in the kitchen) and clean up after yourself. It was a cheap stay but I would prefer to stay at a hotel next time.
Stayed 2 nights in Dec 2023
Response from Flexistay on 1 Jan 2024
Hi Thanks for the feedback. We really appreciate it. We are sorry for the inconvenience and we shall look in to this. Hope to see you soon.

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 5 nights in Dec 2023
Response from Flexistay on 1 Jan 2024
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon.

4/10 Poor

Luke

Disliked: Staff & service, room comfort
⭐️⭐️
Underwhelming, staff seemed completed disconnected with everything going on & dazed, room was average, beds were poor (broken springs in mattress - sunk - stains on bedding, thin pillows), walls were very thin & could easily hear numerous guests. Generally wouldn’t recommend this, 2 star stay, below average experience. If you’re reading this review, I recommend to look elsewhere.
Stayed 1 night in Dec 2023
Response from Flexistay on 1 Jan 2024
Hi Thanks for the feedback. We really appreciate it. We are sorry for the inconvenience and we shall look in to this.

8/10 Good

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was ideally situated for me to work. The accommodation was clean and comfortable. The only issue is the noise from other rooms and the railway line due to the lack of sound proofing. If this was improved, it would be the idea hotel to stay.
Stayed 2 nights in Dec 2023
Response from Flexistay on 1 Jan 2024
Hi Thanks for the feedback. We really appreciate it. We are sorry for the inconvenience and we shall look in to this. Hope to see you soon.

8/10 Good

Julie

Stayed 1 night in Nov 2023
Response from Flexistay on 1 Jan 2024
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon.

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon

8/10 Good

Myles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon

2/10 Terrible

Ian

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Noise hotel
Very poor room bed was old the mattress was old could not sleep very noisy could hear people in the corridor plus the room above I could hear the water being run if you want I bad nights sleep this your hotel for me it’s just a poor b/b
Stayed 1 night in Oct 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. We shall look in to your concern. Thank you

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
We had an ok stay. We had twin beds which in themselves were comfortable but one was quite noisy whilst turning over (and I do alot of turning during the night). The soundproofing wasn't very good, you could people talking outside our door and people moving and banging around in their rooms. I didn't like the breakfast arrangement, but for others that would probably be ok. You can make your own meals (which is fine) but the cooking smells fill the whole of the downstairs.
Stayed 2 nights in Oct 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. We shall look in to your concern. Hope to see you soon

8/10 Good

Vicky

Stayed 3 nights in Sep 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon Thank you

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In my room, the bedside lights didn’t work, nor did the TV remote, so you had to operate the TV via the set.
Stayed 1 night in Oct 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. We shall look in to your concern. Thank you

4/10 Poor

Pauline

Stayed 2 nights in Sep 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. We shall look in to your concern. Thank you

2/10 Terrible

DAVID

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
04.30 alarm call
Well yet again laundry deliveries in a 7.5 ton truck on a residential street at 4.30 am making a terrible noise the exact same happened last week, if i was one of the neighbours i really wouldn't be happy 😞
Stayed 2 nights in Sep 2023
Response from Flexistay on 2 Oct 2023
Hi Sorry for the inconvenience. We shall look in to this concern

8/10 Good

Lee

Stayed 1 night in Sep 2023
Response from Flexistay on 26 Nov 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon. Thank you

8/10 Good

Jose Luis

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The service was average, not excellent, just fair. The price was about right for the service received.
Stayed 3 nights in Sep 2023
Response from Flexistay on 22 Sept 2023
Thanks for the feedback. We really appreciate it. We shall look in to the feedback provided

10/10 Excellent

Ebb

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Flexistay on 22 Sept 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon thank you.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for the price
Stayed 1 night in Sep 2023
Response from Flexistay on 22 Sept 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon thank you.

10/10 Excellent

DAVID

Stayed 1 night in Sep 2023
Response from Flexistay on 22 Sept 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon thank you.

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart , clean, quiet place to be.
Very pleasant , relaxed . Not new to the town but good driving around , parking at the place is good. Just needs markings so customers or residents can share equally. Some take a lot of space forgetting others as parking along is fir permit holders only. In the house itself is quiet and airy and spacious.
Stayed 2 nights in Sep 2023
Response from Flexistay on 22 Sept 2023
Thanks for the feedback. We really appreciate it. Hope to see you soon thank you.

10/10 Excellent

Summer

Stayed 1 night in Aug 2023
Response from Flexistay on 4 Sept 2023
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon.

8/10 Good

Francis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Train noises, especially in the morning Can also hear other rooms' conversations Overall it is a good place to stay and you need to request the rooms facing the street
Stayed 2 nights in Aug 2023
Response from Flexistay on 4 Sept 2023
Hi Thanks for the feedback. We really appreciate it. Sorry for the inconvenience. We shall look in to your concern. Hope to see you soon.

8/10 Good

Estella

Liked: Cleanliness, staff & service, property conditions & facilities
My stay
When I arrived, I found an empty space for my car otherwise I would have had to paid to park it elsewhere. My room was at the front of the hotel, upstairs, which meant I could keep an eye on my car. I, and everyone else, had to help ourselves to what ever was in the fridge and make it ourselves. There was a bus stop, a few minutes walk away, in Brighton Road if I felt like going towards Wimbledon or Hackbridge. The train station was further on. The trains went to either Victoria, London Bridge, Epsom or Dorking and, sometimes, were a good service. There is a small Tesco Express, between the bus stop and the station in Brighton Road for anyone wanting to buy something.
Stayed 9 nights in Jul 2023
Response from Flexistay on 2 Aug 2023
Thank your very much for the feedback. . Hope to see you soon.

10/10 Excellent

Regiane

Stayed 1 night in Jul 2023
Response from Flexistay on 27 Jul 2023
Thank you very much for the feedback. We really appreciate it. Hope to see you soon.

8/10 Good

Josephine fobua

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Flexistay on 22 Jul 2023
Hi thanks for the feedback. We really appreciate it. Hope to see you soon

6/10 Okay

Lawrence

Travelled with family
Disliked: Staff & service, property conditions & facilities
the kitchen could have been better looked after.
Stayed 1 night in Jun 2023
Response from Flexistay on 2 Jul 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern. Hope to see you soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Room was dirty. Bed was clean. Very noisy. Will not be staying again.
Stayed 3 nights in Jun 2023
Response from Flexistay on 2 Jul 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for value and comfort, this place has it !
From the start the communication was excellent and the host, could not have been more professional and friendly. If you're expecting Claridge or the Ritz, then this is not for you. How ever, if you're content with a clean and tidy surrounding (albeit looking a little tired and in need of refreshing) that's certainly value for money, This Is The Place you need to be. I genuinely would have stayed longer, but unsurprisingly, it was booked up. Will definitely make to this direction when next in the area. Thank you.
Stayed 4 nights in Jun 2023
Response from Flexistay on 2 Jul 2023
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon.

10/10 Excellent

Regiane

Stayed 1 night in Jun 2023
Response from Flexistay on 2 Jul 2023
Hi Thanks for the feedback. We really appreciate it.. Hope to see you soon.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for London clean and good beds ideal for links into central London
Stayed 2 nights in May 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. . Hope to see you soon. Thank you

10/10 Excellent

paula

Stayed 1 night in May 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon. Thank you

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little gem of a property right in the heart of London and priced really reasonably, clean tidy and free help yourself breakfast
Stayed 1 night in May 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. Hope to see you soon. Thank you

4/10 Poor

PETER

Business traveller
Disliked: Staff & service
Noisy
Stayed 3 nights in May 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern. Thank you

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities
Comfortable enough for a flying visit
Comfortable enough. Clean, modern room. However, breakfast was not available from 7am. I went down at 07:20 and couldn’t access the kitchen for breakfast, which was locked. I arrived slightly late for check-in but there were no issues - thank you. Railway running 20 yards from my bedroom window was less than ideal and was pretty noisy. Fortunately, I was so tired I slept!
Stayed 1 night in May 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern. Hope to see you soon. Thank you

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities, room comfort
I wouldn't repeat the experience
We stayed for a night - at least it was just one since I wouldn't like to repeat the experience. I booked a regular double room and they allocated us one of the first rooms - absolutely awful. It had an accessibility bathroom: Mold in walls, the space to take a shower was a heinous. The bed was horrible. The mattress was so old. As soon we took the sheet on top we could see two forms where other people slept. It was so noisy when I just moved sides. The room had an old carpet. Windows didn't isolated from the cold. The room wasn't very clean. No contact with the staff besides when we did the check-in. Not even a good afternoon, but just a mention where we would be staying and taking the key card from the box and given it to us. Not sure how other guests can recommend this place for the price you pay per night.
Stayed 1 night in Apr 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern. . Thank you

2/10 Terrible

David

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Flexistay on 6 Jun 2023
Hi Thanks for the feedback. We really appreciate it. We shall look in to the concern. . Thank you

8/10 Good

Martin

Stayed 1 night in Mar 2023
Response from Ricky on 31 Mar 2023
Many thanks for your review Martin

4/10 Poor

karl

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Noisy property. Unhelpful staff. Kitchen wasn’t very clean but cheap and convenient for Sutton town centre. Premierinn is a much better option if available.
Stayed 1 night in Mar 2023
Response from Ricky on 28 Mar 2023
Sorry you didnt have a good stay. Thanks for your review

6/10 Okay

Jackie

Stayed 2 nights in Mar 2023
Response from Ricky on 28 Mar 2023
Thanks for your review

6/10 Okay

Rosemary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didn't like having to prepare our own breakfast There was plenty to choose from and the kitchen was open all day. But the website had said continental breakfast - not that we had to get it ourselves The room was clean and reasonably quiet and the beds were comfortable.
Stayed 3 nights in Mar 2023
Response from Ricky on 28 Mar 2023
Unfortunately these websites dont have our option for cook it yourself breakfast. We do make every effort to clearly write this in the description but sometime people do not read it

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money for value
The location near Sutton train station. Easy to catch train to London.
Stayed 2 nights in Mar 2023
Response from Ricky on 28 Mar 2023
Thanks for your review

6/10 Okay

Mohamed

Stayed 6 nights in Mar 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So close to everything we expected and very comfortable and clean
Stayed 1 night in Feb 2023
Response from Rick on 23 Feb 2023
Many thanks for your great review! It really helps us