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"Staff very helpful during short stay"

"Another great stay. Friendly staff, lovely atmosphere."

"Great location and nice hotel but not a 5 star. The concierge and doorman were the best staff members, very helpful and nice but others we interacted with were not great, especially in the bar and restaurant. The spa and thermal waters were nice but very crowded. "

"Friendly and welcoming staff. Excellent dinner and breakfast. Building with character in central Frome. "

"The spa was nice but good do with some tidying/refurbishment"

"The location of this hotel is GREAT. Everything is walkable. We selected a rate offered on Expedia that included valet parking(convenience) and buffet breakfast (excellent). We booked “premium king” which is NOT a Canadian or American King size bed. It is more like a queen. I learned that you really need to book a TWIN bed room. Then ask them to “zip” the 2 twin beds together. Also be careful when you check out, we had prepaid on Expedia (3 months prior when I booked) but the booking didn’t show this and they wanted to charge me.I had my receipt indicating PAID and this took a number of calls and digging and explaining from their side. BE CAREFUL. The reception staff were friendly sorting this out. I just found it fishy. "

"Budget hotel and more like a student flat. Check in staff not very interested in helping. Bar poorly staffed and menu pretty rubbish. Room clean but sparse. A lot of noise throughout the night made for a poor night's sleep. Breakfast average, poor quality sausages, freezong cold plates. Budget at best "

"The staff were friendly and helpful, the room was excellent with a good desk and chair and an easy chair i got a lot of work done. "

"It is a great hotel "