Hotel Casa Caracol

Property class: 2

Choose dates to view prices

Reviews

8.6 out of 10
Excellent
Close to Isla Mujeres Ferry Terminal and North Beach, Hotel Casa Caracol provides amenities such as dry cleaning/laundry services. Stay connected with free in-room WiFi.
The current price is £51
includes taxes & fees
5 Oct - 6 Oct

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Room

A bedroom with a bed, a small bedside table, a chair, a window, and an air conditioning unit.

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triple Room

A hotel room with two beds, a painting of a pyramid, a mirror, and a television.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

A hotel room with two single beds, a wooden floor, white walls, and a ceiling-mounted air conditioning unit.

Family Room

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Bed

View all photos for Basic Studio Suite, 1 Double Bed

A bedroom with a bed, a wooden nightstand, a mirror, a door, and a window.

Basic Studio Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Centro - Supmza 001, a neighbourhood in Isla Mujeres, is home to Hotel Casa Caracol. Isla Mujeres Ferry Terminal and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Puerto Cancun Marina Town Center and Cancun Mall. Looking to enjoy an event or a game while in town? See what's happening at Beto Avila Baseball Stadium or Andres Quintana Roo Stadium. Visit our Isla Mujeres travel guide
Map
8a Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400

What's nearby

  • A narrow street lined with colorful buildings, parked motorcycles, and a woman walking down the road.
    Miguel Hidalgo
    1 min walk - 0.0 miles
  • A beach with clear turquoise water, palm trees, and a thatched-roof structure.
    North Beach
    5 min walk - 0.3 miles
  • beach near Centro
    3 min walk - 0.2 miles
  • Parador Fotográfico
    3 min walk - 0.2 miles
  • Isla Mujeres Cemetery
    5 min walk - 0.3 miles

Restaurants

  • Isla Burger
    2 min walk
  • El Patio
    1 min walk
  • Al Natural
    2 min walk
  • Cafe Mogagua
    1 min walk
  • Los Tacos De Humo
    2 min walk

About this property

Hotel Casa Caracol

  • Hotel near North Beach
  • Close to Isla Mujeres Ferry Terminal, Hotel Casa Caracol provides amenities such as dry cleaning/laundry services. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
  • Luggage storage, a gift shop and smoke-free property
  • Room features
  • All guest rooms at Hotel Casa Caracol feature comforts, such as air conditioning, as well as
  • More conveniences in all rooms include:
  • Showers and shampoo

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 32-inch TV

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number 003-007-006598

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Casa Caracol pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Casa Caracol?

As of 4 Oct 2026, prices found for a 1-night stay for 2 adults at Hotel Casa Caracol on 5 Oct 2026 start from £51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Casa Caracol?

This hotel doesn't offer parking.

What time is check-in at Hotel Casa Caracol?

Check-in start time: 3:00 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Casa Caracol?

Checkout is at 11:00 AM.

Where is Hotel Casa Caracol located?

Located in Centro - Supmza 001, this hotel is within a 5-minute walk of Miguel Hidalgo and Isla Mujeres Ferry Terminal. North Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

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Reviews

Hotel Casa Caracol Reviews

8.6

Excellent

8.8

Cleanliness

7.6

Amenities

9.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 12 out of 22 reviews
Rating 8 - Good. 5 out of 22 reviews
Rating 6 - Okay. 4 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 1 out of 22 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is excellent for the price. The location is perfect, it is very clean, and the staff is super nice.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

They were nice, it was clean and great location
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Isla Mujeres. Nothing planned but walking the streets, people watching, beach hopping and dancing our way through town. Will be back! This hotel was charming and location is perfect.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly,helpful staff. Very clean. Great location in the middle of Hidalgo, among all the restaurants and bars. Playa Norte, is a 3-5 minute walk. This is a budget hotel, but ranks highly in that category.
Stayed 9 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved it! Apparently I was the first one to book when it got online, and I was welcomed in such a nice and enthusiastic way! All the staff was amazing and super friendly. The location is the best you can imagine, its close to everything, but you dont hear any noice. If I go back to Isla Mujeres, I will definitely stay here again.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the space in the room. The Staff was incredible fresh towels. Hanging wet beach stuff and returning it. It was right down town in North Beach area so easy walk to beaches and dinning. We really had fun
Stayed 7 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
It’s close to everything. It’s better than it was when it was called Sayil Hotel. Two of the four nights a worker or owners child yelled and cried til 10:40-11 pm. Take earplugs. Staff was very nice.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
simple basic room, great for one night before leaving, hotel staff did not speak english but were very helpful.
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly is the only thing going for this hotel. Sheets were filthy Bathroom was covered in mold Walls were paper thin and one could hear everything going on in other rooms and I am not a light sleeper. I wasn’t expecting anything spectacular-but this did not even meet basic 1star experience.
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to be demolished and start new
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as the pictures said when you book. No sofa, no dresser, no closet, I had to sleep next to my clothes, considered very expensive for that small room and a bathroom only, no good coffee in the morning, but workers were polite.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención !! Nos gustó mucho el hotel está muy bien ubicado
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Enkelt hotell med små rum, ingen utsikt. Central och jätte trevlig personal.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quarto básico conforme anúncio. Excelente localização na ilha e funcionários atenciosos.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cerca todo, bueno, bonito, la atencion todos muy amables, todo excelente, tiene el espacio correcto y suficiente, nos encanto, regresariamos,
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alojamiento, los encargados fueron muy amables
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sencillo y adecuado.

La locación está perfecta, cerca de todo, buen precio y muy seguro . Las chicas recepción y ama de llaves muy atentas ☺️ sencillo y adecuado .
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Stayed 3 nights in Feb 2025