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"Clean room , nice staff"

"Overall it was a lovely place to stay, and the staff were great and food fantastic. We had a room in the main house on the top floor, overlooking the garden. However we did leave a day early because we had two sleepless nights on a overly firm mattress and thin lumpy pillows. When you wake up at 2am, 4am and 6am, and are tossing and turning because you can't get comfy does spoil a lovely stay. Simply better pillows and a good mattress topper would make the world of difference. I'm not sure reception staff when i noted it saying 'no one has complained before', doesn't mean previous guests haven't felt the same! If you love firm mattresses where the springs dig it, you'll have great time.... saying all that the staff we met were fantastic and food we had was great quality and served with care and attention especially taking accont allergies! "

"Great welcome, super breakfast, really friendly staff, had a nice dinner in the bar with family and friends - and had a massive room with a very comfortable bed. Excellent 2 night stay - thank you!"

"A great hotel. Lovely large rooms - perfect location "

"Friendly check in with Dylan and Aiden. Modern style hotel, very spacious. With a health club and spa which we didn’t have time to use but we could see people arriving to make use of. Good size restaurant and bar area. Menu a little limited for the restaurant but it was okay. Room was clean and spacious. Bathroom clean although shower not very powerful. It was an overnight stop so more than okay for that. Staff were friendly and helpful. "

"His is a delightful place. However it is worth noting that the Lock keepers attached is closed on a Monday and does not do evening meals after 4 on Sunday. It used to serve breakfast but was not open when we were here."

"Nice enough, but nothing special. A couple of little things made it 4 stars not 5- we only had one towel between two of us, the water pressure from the tap was very poor, the lights seemed to not be working all fully, and we couldn’t seem to turn the extractor fan off completely! But the bed was comfy enough and the room was clean. The room was also quiet, we had no road noise. "

"Very friendly and helpful staff. Lovely clean room. Beautiful warm pool and sauna and steam room. Breakfasts were delicious. A lovely chilled and much needed break."

"Very welcoming from the start, with some great recommendations on places to check out as I was new to Cheltenham. I also really appreciated them taking my luggage to my room while I was out, as I had arrived a bit early for check inn such a helpful touch."