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"Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you. "

"Clean and warn; nice bathroom. Quirky old building in central Chester, ideal base from which to explore on foot."

"The staff were friendly, welcoming and helpful making our family stay with a young baby stress free and entirely pleasurable. The bedrooms were great as were the facilities particularly the pool and spa area. "

"Two members of the Portal team consistently impress with friendly courteous welcoming conversation on arrival/departure from Joe. Equalled by welcoming open service from Olga managing breakfast. "

"Great location "

"Beautiful room and. Service, staff can't do enough to help, lovely touches such as coffee bags. Coke and popcorn in room .. all included."

"Well appointed charming room, good spa facilities, delicious food"

"Great hotel right in the centre of Chester. Only a minute walk from the bars, shops and restaurants. "

"Nice and easy check in. Junior Suite was a lovely room. Spa was very nice although the additional £20 per person per day even though we had 2 treatments booked in. This wasn’t really made clear until we arrived. "