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A hotel with breathtaking views and food. Staff are fantastic, hospitable and accommodating. We pre-arranged shuttle collection and food requirements in English and everything went seamlessly. Thank-you Gora Hanaougi

Hotel Suisen was the first ryokan I have stayed in and far exceeded my expectations. The hotel is small and very peaceful, set back from the winding road and just a few minutes walk downhill from the mountain railway station Ohiradai. It is very easily accessible from Tokyo and a Hakone Free Pass covers transport costs as well as the cable car. The staff were very friendly and courteous and provided a comprehensive introduction to the facilities, including the indoor and outdoor thermal baths....

Fantastic service provided at this amazing hotel

A beautiful hotel. We had a large and well appointed bedroom on 6th floor with a balcony overlooking the stunning green landscape with a spring water bath and swing chair. Staff can’t do enough and you feel very well looked after. Nice touches such as free drinks and ice cream. Wonderful onsen and Japanese garden. Very extensive breakfast buffet. It’s a large hotel and was very noisy when we arrived but was quiet and peaceful after that and had a wonderful air of calmness. Get very clear and...

Amazing experience

Brilliant place. A bit out of the way and quote an uphill walk but the quiet setting, plenty of space and the traditional dining room within the accomodation was well worth it.

The stay at Yusakaso left nothing to be desired. The staff and meals were excellent. The room was large and quiet. The public baths were nice and clean. The outdoor mixed gender as well as the time in the private bath are perfect to share a bath with a partner.

Fantastic stay!

Room was fantastic, the in-room onsen was an amazing bonus. But the view wasn’t really ‘mountain’ - instead it was a giant bush and men doing work. While the hotel is supposed to be in a remote setting, it is a bit inconvenient to get to with a lack of amenities/dining options and no guidance from the hotel. The gym facilities were appalling for a five star hotel.

After being in Japan for 10days and staying in relatively modern hotels with small rooms, it was delightfully refreshing to be staying in a hotel where room space was more than adequate. Yes, the decor is old fashioned and may appear tired however the surroundings, the staff and the excellent service more than compensate. All staff spoke excellent English and could not do enough to ensure our stay was enjoyable. The "silver" service at breakfast is far above anything I have experienced before...

Concierge staff were amazing . Many thanks

We had a fantastic stay here! The staff were friendly and attentive (and didn’t mind my poor attempts at Japanese!), the facilities including the Onsen were fantastic. Free drinks on the third floor was a nice surprise, and the dinner was spectacular. Breakfast is traditional Japanese so don’t expect eggs and bacon (think fish and rice), but also super! Room was comfy and clean, the outside bath was brilliant too! Highly recommended!!