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"friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in. My only suggestion is that they might consider adding a fitness room. "

"Great hotel and onsen"

"Everything was amazing, from the property to the room to the onsen. I was amazed at the quality of the food in the included buffet, outstanding."

"Everything was iimpeccable. Beautiful views, facility and staff "

"Excellent service, incredible amenities! 10 out of 10"

"The bed was comfortable and the location was great. "

"We enjoyed the variety of traditional Japanese food, the bedding was on the firmer side but ok"

"The room is old and smelly . Need to be remodel. "

"Beds were comfortable"