Sawmills End, Corinium Ave A417, Gloucester, England
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 378 out of 1000 reviews" "
10 - Excellent
378
Rating 8 - Good. 461 out of 1000 reviews" "
8 - Good
461
Rating 6 - Okay. 110 out of 1000 reviews" "
6 - Okay
110
Rating 4 - Poor. 28 out of 1000 reviews" "
4 - Poor
28
Rating 2 - Terrible. 23 out of 1000 reviews" "
2 - Terrible
23
8.8/10
Cleanliness
8.6/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
2/10 Terrible
Wayne
2 Sept 2022
Wayne
Stayed 2 nights in Jul 2022
Response from Kaitlin - Guest Service Supervisor on 8 Sept 2022
We're sorry we were unable to accommodate you on this instance and had to provide you with alternative accommodation. We sincerely apologise for the inconvenience this caused.
8/10 Good
margaret
6 Mar 2022
margaret
Stayed 2 nights in Mar 2022
Response from Martin on 8 Mar 2022
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 4 Feb 2022
Thank you for taking the time to leave us a review. Our team work hard to ensure you have the best stay possible. We look forward to welcoming you back soon!
Very good helpful staff good breakfast and good quality bedroom bathroom could do with having a deep clean inside edging of shower tray and around the other edging of bathroom furniture
Verified traveller
Stayed 1 night in Jan 2022
Response from Paige (Guest Service Super on 17 Jan 2022
Thank you for taking the time to leave us a review. We are glad to head that you found the staff helpful and enjoyed the breakfast. We will pass on your comments about the bathroom onto our housekeeping team.
Hi Justin
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 5 Jan 2022
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Hotel unremarkable but I was lucky enough to be looked after by a member of the team who was listening and offered help in small ways that made a big difference when travelling with my pets.
Susan
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 31 Dec 2021
Thank you for your kind comments. We are delighted that you enjoyed your stay with us! We hope to see you again in the future!
Liked the little bathroom and loved the power shower.
Karen
Stayed 1 night in Dec 2021
Response from Paige (Guest Service Supervisor) on 29 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 27 Dec 2021
Thank you for taking the time to tell us about your experience at the Ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.
Response from Oliver (Guest Service Assistant) on 23 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Oliver (guest Service Assistant) on 21 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
The stay was good but only now serving food from microwave or Pizza Not great
PAUL
Stayed 1 night in Dec 2021
Response from Oliver (Guest Service Assistant) on 20 Dec 2021
Thank you for taking the time to tell us about your experience at the Ibis Gloucester. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We will pass your comments on to our management team.
8/10 Good
Richard
Business traveller
10 Dec 2021
Liked: Cleanliness, staff & service
The room was clean, bed comfortable. The only disappointment was the shampoo bottle in the shower was empty.
Richard
Stayed 1 night in Dec 2021
Response from Jack T on 16 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Oliver (Guest Service Assistant) on 20 Dec 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Unfortunately had a very disappointing stay. It was so cold in room, that i had to request an extra blanket as the heating system did not work properly. There was only warm air coming out of it in just one small corner.
Also the smell of cleaning products is so overwhelming that it's quite unpleasant.
There was not a single drop of shower gel in the shower and the remote was so duty and sticky, that needed gloves to change the channel.
I paid £149 for an overnight stay and wanted a better service than that. Won't be going back I'm afraid.
Hotel hasn't got a designated area for smokers and entering/leaving hotel is a disgusting experience as have to go through a crowd of smokers.
Staff should be encouraged to wear their masks properly rather under their noses.
Iveta
Stayed 1 night in Nov 2021
Response from Kaitlin (Guest Service Supervisor) on 20 Dec 2021
Thank you for your feedback, we can assure you that the matter is being looked into and will be dealt with accordingly.
Response from Oliver (Guest Service Assistant) on 29 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Oliver (Guest Service Assistant) on 29 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Kind Regards
Response from Paige (Guest Service Supervisor) on 4 Nov 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
2/10 Terrible
Natasja
17 Oct 2021
Disliked: Amenities
Natasja
Stayed 1 night in Oct 2021
8/10 Good
Ashley
16 Oct 2021
Ashley
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 19 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Staff were very accommodating and the breakfast was good value for money.
Andrew
Stayed 2 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Nice clean room, easy check in and the breakfast was lovely and I could take it back to my room. Loved that it was a dog friendly hotel too
AnneMarie
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 16 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Hotel was clean tidy and staff were very helpful and friendly,, the menu was basic to say the least ,, and location was a bit away from anywhere to eat if on foot ,, Access to town good as bus stop close by ,
Anthony
Stayed 4 nights in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.
We came up for a wedding. Staff were very accommodating and allowed us to check in earlier than 2pm which we greatly appreciated.
Room was clean with simple amenities. I slept well bu my husband did not, complaining the beds were too hard.
Jennifer
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Ibis room was basic but comfortable. Had all we needed in it. Me personally I do prefer carpet underfoot, our room was Lino, however I understand that this is probably easier to clean and harbours less germs.
Joanne
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 9 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 15 Oct 2021
Thank you for your kind comments and compliments – We are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.
8/10 Good
David
4 Oct 2021
David
Stayed 1 night in Oct 2021
Response from Paige (Guest Service Supervisor) on 9 Oct 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
2/10 Terrible
Thomas
Business traveller
28 Sept 2021
Liked: Cleanliness
Disliked: Staff & service
Ibis disaster, never again !
Booked for 5 nights but after 4 just couldn’t bear it any longer. On arrival there was a stream of food deliveries from a a well known pizza chain arriving outside being collected by guests. (Should have run for the hills then I guess)
The rooms don’t get serviced until the fourth day. This included cleaning, bed being made, towels being changed, tea and coffee being replenished and even the waste bins being emptied. After discussions with reception supervisor the bathroom bin was emptied on one occasion. Also collected clean towels from reception three times and dumped the wet ones in the corridor ( still in the same place the following morning) Requested an iron and ironing board on Thursday (£5.00 deposit by the way) and that never appeared at all so we gave up) the room was serviced on the Saturday but by then we have already decided to cut the trip short and headed off home.
Im sure the place is fine for a one night stop over but if you are planning more than that then this isn’t the place to stay.
The room rates displayed on an electronic display at the entrance changed daily topping out at £139 PER NIGHT !!! This has to have been the worst hotel I have stayed in ANYWHERE in the world including hostels in the back of beyond in India. We appreciate that Covid has an effect on service but why not place a notice in each room explaining the issues and what level of service to expect. Stayed in a number of hotels over last few weeks and never had service this poor.
Thomas
Stayed 5 nights in Sep 2021
Response from Panashe (Guest Service Assistant) on 28 Sept 2021
I would first off like to apologies that you felt the service you received was not up to standard and decided to cut your stay with Ibis Gloucester short. We do ask our staff to inform guests on check-in that rooms will not be serviced every day but guests can always request for their room to be cleaned at any point during their stay. Unfortunately, our irons are a first come first serve basis, therefore we cannot guarantee that they will be available on request. Furthermore, we do not control our prices they are managed by the head office and is beyond our control, they are priced depending on demand. Your feedback will be passed on to the rest of the staff to ensure that our services do improve.
Many Thanks
Response from Paige (Guest Service Supervisor) on 25 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 25 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thanks for choosing to stay at Ibis Gloucester. We work hard to make our guests happy and are glad to hear that you enjoyed your stay. We hope to welcome you back again in the future. Thanks for the review!
Too far out of the city to be able to do anything. The bar was dreadful - warm wine, beer that hadn't been poured. Nothing close by for eating etc. The hotel however was clean but the beds uncomfortable. Wouldn't stay there again. There was parking onsite which was good. Just too far from anything to be a good base for a break.
Cathy
Stayed 2 nights in Aug 2021
Response from Paige (Guest Service Supervisor) on 21 Sept 2021
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.