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Reviews of Hatherley Manor Hotel & Spa

4 out of 5
Hatherley Manor Hotel & Spa
Down Hatherley Lane, Gloucester, England

Reviews

8.0

Very good

Rating 10 - Excellent. 111 out of 303 reviews" "
Rating 8 - Good. 109 out of 303 reviews" "
Rating 6 - Okay. 45 out of 303 reviews" "
Rating 4 - Poor. 25 out of 303 reviews" "
Rating 2 - Terrible. 13 out of 303 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Suresh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa facilities make this place as the rooms are not as large or luxurious as the photos appear. The bar and dining area is excellent and the staff very helpful and pleasant. However, if you do not book directly you are not entitled to as much time in the Spa and member of staff was rather dismissive of us for booking via Expedia.
Stayed 2 nights in Apr 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff in the hotel and restaurant. Nice menu choices and continental breakfast included more than expected.
Stayed 1 night in Apr 2024

4/10 Poor

NIKITA

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room had mould. Spa was overbooked. Food in restaurant gave us food poisoning.
Stayed 1 night in Mar 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, comfortable and clean hotel. Good breakfast. Spa was busy with not enough seating.
Stayed 2 nights in Mar 2024

8/10 Good

GEOFFREY

Travelled with family
Liked: Property conditions & facilities
Easily accessible to Cheltenham and the racers
Stayed 1 night in Mar 2024

4/10 Poor

Samuel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The staff were very welcoming. Unfortunately our room smelt damp. Wallpaper peeling off the walls. Dirty shower curtain. Dirty window frames . Difficult to get to sleep due to a lot of people constantly walking past our room due to its location. Poor quality wardrobe door.cobwebs under sliding door frame to bathroom. Hamper selection box heavily worn. Kettle had old water i side,very old kettle handle worn and filter dirty. This was advertised as a one night stay in a luxury spa hotel. Luxury it certaintly wasnt. The only saving grace was the spa facility was nice and the bar area was nice. Breakfast was also nice. As for the room it was a low standard. Wouldn't recommend this stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Justin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No key for the room - I had to find a staff member every time I needed access, so the idea of visiting the spa and being locked out for 15 minutes whilst searching the hotel was a no-no. The 'King Size Bed' was in fact two singles pushed together with a very hard ridge on both edges no-one could sleep on. There was no hot water both in the evening and morning, wherever the shower was set. I thought the unmarked shower was temperamental until the temperature varied from cold to lukewarm and back whilst I was rapidly showering, hence the evidence of lack of hot water at the peak time. The £200 rack rate does not include a full breakfast. One can choose from three items - I had one sausage, one piece of bacon and one egg. I was offered tea or coffee, and when I chose the latter I was directed to the end of the queue for the single coffee machine for the whole busy breakfast service. My colleagues who stayed at the Travelodge and Premier Inn were quite literally laughing at this stay which would have been poor and fundamentally failure to deliver a basic hotel service, if it were a local guesthouse - at a 4 star hotel, absolutely shocking.
Stayed 1 night in Mar 2024

8/10 Good

Kiran

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was nice and big. It was warm and the rooms were cosy. The shower temperature kept fluctuating as you showered which was annoying. The spa was the highlight, the staff and service in there was good.The staff at breakfast were not very welcoming, they did not listen to what we wanted/needed. The manager was rude and boisterous. She was telling staff off in front of guests which is so unprofessional. There was no system in place it seemed messy and just all over the place. Staff could be friendlier. Overall good stay but staff and service let them down.
Stayed 2 nights in Feb 2024

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room & bar areas very pleasant. Dinner very disappointing. Satay chicken very dry, no sauce & completely tasteless. breakfast very good.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

2/10 Terrible

Mirka

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is probably 1 star rating our room was really small and looked nothing like the pics, the bathroom came with no toiletries, even when we called reception and asked for it to be sent nothing came. The water in the shower wasn’t hot either and walking down the hallway from our room there were dirty towels outside just laying in the hallway it was terrible. Definitely don’t recommend this hotel
Stayed 1 night in Jan 2024

8/10 Good

Imogen

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Natalia

Stayed 1 night in Jan 2024

10/10 Excellent

Simone

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was amazing and the staff was friendly. Would definitely recommend this place.
Stayed 1 night in Jan 2024

10/10 Excellent

Emmeline

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious! Will be staying again, thank you!
Amazing! So luxurious, stunning facilities. Room was clean. I can't wait to attend again. Only slight negative I have is that the rooms weren't sound proof, and spa music was played continuously in the corridor overnight which I could hear which made me a little hesitant to use my hairdryer at 6am as its noisy and I didn't want to risk waking guests. Oh, and there is a CAT that lives in the manor too! She visits the bar area and will say hello to you but only if you call her over like I did. If your're not a fan of cats, do not worry she won't go out of her way to bother you.
Stayed 1 night in Jan 2024

6/10 Okay

Angela

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Alex

Stayed 1 night in Jan 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Carl

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Good and Bad
Positives - Great service on reception and in the spa. Bed was comfy. Negatives - Toe nail clippings on the carpet in the room. Lots of spiders and spider webs in the room. Lots of dust collected on surfaces. Walls very thin so had to listen to my neighbours doing the business at 23:57. Only for a couple on minutes though!
Stayed 2 nights in Jan 2024

10/10 Excellent

Warusawithana Gunewardena Nimeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant spa!
Amazing spa could do with being able to use it for longer rather than restricted times. Only downside to the trip was sitting in the bar having a quiet drink when a function is on… is not what happens! The thudding of the music is loud!
Stayed 1 night in Nov 2023

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean, appeared to be newly decorated. Staff very polite and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Helpful staff, quiet, yummy breakfast and a great night sleep. The cat was very cute too.
Stayed 1 night in Nov 2023

4/10 Poor

Darren

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel itself wasn't that bad. Pleasant staff. My room was not cleaned properly. We foumd a birthday card from the previous people . I stood on a bottle top that was from the previous guests. The net curtain had blood on it we think . The bathroom was not grear either. Cracked tiles missing grout onthe floor tiles. Noisy toilet and the shower head had never been cleaned by the looks of things. Creeky floor boards of which you can see in the carpet the pattern of the boards . Bed was comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt so welcome
What made our stay special was the staff, so friendly and always willing to help. We all thought that having a mixed age group in the restaurant as staff was excellent, seeing the retired people still respected and given work is becoming rare and we fully applaud the hotel for this policy.
Stayed 2 nights in Nov 2023

8/10 Good

Russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Niamh

Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Loved the stay here, spa facilities are excellent. Good area, lovely staff and hospitality.
Stayed 2 nights in Nov 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely setting and very friendly hotel. Cosy but elegant. Restaurant main course was disappointing though.
Stayed 1 night in Nov 2023

2/10 Terrible

Laperla

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Sharon

Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay ever
Great stay and thanks to the manager for the room upgrade
Stayed 1 night in Oct 2023

6/10 Okay

Nick

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Chiara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with spa
Perfect for my needs spa is a bonus but some parts look tired and need some extra attention ( tiles in the pool stained long hair floating in pool and pipes of the water jet very oxi dated) sauna need fixing and cleaning . food very good and room modern comfy and spotless . Extra touch the lovely house kitty that was roaming around super cute and friendly. I love the fact there are charging point so next time I will benefit of it ! Ease advertise it in the website as it’s a massive selling point!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were nice, the spa and grounds of the hotel are lovely and the restaurant was good. However, We paid extra for an executive room which said we would have a garden view but we had a terrible view over the roof, when we asked to move the staff said there were no other rooms available. The bed was uncomfortable with hard pillows and the room was very dark and small. We ordered room service and the only options were sandwiches, the man on the phone was rude and when the sandwich arrived it was extremely dry. The hotel looked outdated and unclean in some parts. The walls were paper thin and the hotel was very noisy with weddings happening each night. Overall it didn’t feel like a 4 star hotel and for what you get we thought £400 for 2 nights was very expensive.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Allmwas good, need tonbe faster at checkout, and breakfast but iver all very good and friendly, food is lush Love the resident cat Didnt make the spa but will try it next time
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Stayed 1 night in Apr 2023

10/10 Excellent

Ryan

Stayed 1 night in Oct 2023

6/10 Okay

Zoe

Stayed 1 night in Sep 2023

2/10 Terrible

NICK

Stayed 3 nights in Sep 2023

8/10 Good

Sonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Chris

Stayed 1 night in Sep 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, lovely grounds, super breakfast. Bar and restaurant staff super-friendly, though reception less so - not particularly helpful either. Rooms ok. Walls paper-thin, Room could have used a fan.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend
Comfortable room, excellent food, prompt service in restaurant. Good base to explore surrounding countryside. Reception and Spa staff overstretched at times, so longish waits to be attended to. Spa staff much better at switching up a gear in this situation then reception. Background music in the restaurant at right volume but incredibly bland and boring.
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Sep 2023

4/10 Poor

Aiman

Stayed 1 night in Sep 2023