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"Showing its age, needs renovation."

"Loved the location and easy parking. Would definitely return to this property."

"Room was really nice food was good and bar was excellent 👍 definitely stay here again staff were amazing overall really happy 😊"

"Long wait to check in only one receptionist . This is an old hotel that is trying to survive on the bare minimum..would not recommend it. It is a dump. I was overcharged $900 for one night still trying to get it back."

"Very nice stay"

"Stuff friendly. Room great "

"Great overnight stay lovely hotel and staff all helpful and friendly."

"We stayed in the Annexe, a separate house next door to the hotel, we were unaware of this when booking. A lovely young lady from reception took us to the room, and gave advice on parking- hotel parking is minimal, and you have to leave your keys with reception, as it’s a game of ‘car park jam’, or you can try and park on one of the neighbouring roads. The annexe house looks just like a student house, a shabby front door with a key and pin pad entry system. Inside the grey thickly plastered walls are unwelcoming, a tatty settee at the bottom of the stairs blocks access and causes problems when carrying luggage, and must breach fire regulations. The room itself appeared quite pleasant, bright, modern, comfortable, spacious, a lovely bathroom with white fluffy towels and complimentary toiletries. However, it did have a few negatives - the blinds closed with a gap in the middle, the bathroom vanity unit was broken, some parts of the carpet were grim, some of the decoration needed attention and a little deep cleaning required -but the room was so hot, no air conditioning, full sun through the broken blinds and no blackout curtains! The hotel public amenities appeared to be good, but didn’t really use them because our accommodation did not require us to access the facilities. Overall the stay was ok, probably wouldn’t return."

"The staff went above and beyond!!! The desk team were always so pleasant, the bartenders went out of their way to serve us and always knew what drinks we preferred. They supplied us with ice every night. (we are American and we love our ice water at the end of the day). The atmosphere of the hotel was a Beatle’s fan dream. The location is excellent in regards to Beatles tourist sites and the Royal Albert Dock. Within walking distance of several Liverpool cultural sights. The overall area feels very safe for tourists. We loved it and would recommend the hotel!!!"