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"We booked the Copthorne Hotel as we had tickets to see Peter Kay at the Utilita Arena. We decided to turn it into a mini break staying at the hotel for 3 nights. The hotel was only a short walk from the arena and we also walked from the train station, again only a short walk. We had a lovely view of the River Tyne and two swivel chairs positioned in front of the window. It was such a good view that we spent each evening sitting in front of that window with a drink. All the staff were very friendly and helpful. The room was spacious, comfy and reasonably clean, with a small fridge that you could stock yourself. There were tea/coffee making bits. We had a meal on the Saturday night at the hotel which was nice and I left my husband at the bar to enjoy the football. The room also had a hair dryer, fan, ironing board and iron. The water pressure was great so the shower was amazing. I would go back to this Hotel if I ever visit Newcastle again. It was just the perfect spot to walk to most destinations that we needed to get to and the room was a great space to relax in. Also if you are a runner take your running gear as it is a great place to enjoy a run along the river."

"The whole experience in every aspect was classy professional whilst remaining very friendly and relaxed … Will certainly recommend the hotel group .. Thanks Eric Jackie Room 108"

"Third time we have stayed at this hotel and it’s always a great stay. Friendly staff, spotless rooms and perfect central location Super comfortable beds and to say it’s in the city centre close to some music venues it’s really quiet and minimal road noise. Nice to see separate bins for recycling in the rooms :) We always park at the Train station which is a two minute walk from the hotel and only £15 to park from Friday morning to Monday which is great value"

"Room was very clean, modern and bed was really comfortable. Free mini bar was a lovely gesture "

"Convenient to rail and castle. Homeless people fighting in front-priceless "

"The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a special desert and our room was decorated with rose petals, towel art and complimentary chocolates. I had read mixed reviews, however, our experience was first class. Yes some areas need touching up a little, having said that, the staff made our visit amazing. Due to medical conditions I didnt know if I would be able to use the spa facilties, Lilly to the rescue!! She escorted us to a different access point, where I was able to park my scooter much nearer, she checked I was able to access the hydrotherapy pool safely, this small act of kindness had an enormous impact on my wellbeing, she made such a difference, what lovely people they all are. Whatever they did, they did with a smile and genuinely cared. The only suggestion I have for improvement would be to have a sign in the car park asking guests using room facilities for events, to respect others by not drivng around the car park at speed or sit revving engines for over an hour, whist blocking access. We will definitely be returni"

"Fast efficient check in with an upgrade to a suite!"

"Absolutely wonderful stay very friendly receptionists, a very friendly gentleman on breakfast made a big difference to our breakfast experience. "

"Staying in the castle was an amazing experience. For those that expect modern facilities, please keep in mind that this is a very old castle that has been retrofitted. I would like a request special recognition to go to Stef and Lorraine, these ladies were warm, welcoming, and just all around wonderful!!! Please recognize them for their warm and generous style! Stef, please keep in touch! We had heard the castle was haunted and our friends traveling with us did experience some ghostly activity, I was jealous :-)"