Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveller from Cambridgeshire

Very noisy

Posted 11-Apr-2016
Pros: Very good breakfasts and evening meals. Pleasant staff.
Cons: Room servicing standards and restaurant plate hygiene. Difficult to solve the problem of the noisy and inconsiderate guests, though.
Location: Ideal for Portsmouth and surrounding area. We visited Portchester Castle before crossing to the Isle of Wight in the afternoon.
The room itself was reasonable but attention to detail with servicing was lacking. There were bits on the carpet, the litter bin still had an empty takeaway drinks cup and hair, from previous occupants, in it, not what one wants to find !!, and the tissues box in the bathroom became empty after using the one remaining tissue. Not a major issue but there were paint splashes on walls and a big black mark on the lower wall of one. The noise along the section we stayed in, room 102, was bad - due to inconsiderate guests talking very loudly whilst walking the corridors and banging doors. Fortunately , we were only staying one night before crossing to the Isle of Wight. The breakfasts were very good but it was third time lucky in finding a clean plate in the stack !! Dried on fried egg on two !!!!!!!
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Jan-2016 on Hotels
4 out of 5
by Sally from Devon

Dinner Disappointing

Posted 03-Jan-2016 on Hotels
The hotel was adequate for our overnight stay en route to Devon, at the special price we paid. The breakfast was very good. However, this was not reflected in the dinner that we had at the hotel restaurant. Overpriced and not to a high standard. The restaurant/bar is dark and uninviting and needs renovating. The heating in the restaurant was not working and we were supplied with a portable heater near our table. I would stay again but not eat in the restaurant
2 out of 5
by Marcel

Veel te warm

Posted 30-Dec-2015 on Hotels
De kamer was bloedheet! 27 graden! En de hotelmanager zei "gooi het raam maar even open.." Badkamer is oud, double bed is 1,5 meters breed
5 out of 5
by Bryan from Kent

Yo Ho HO

Posted 29-Dec-2015 on Hotels
Stayed Christmas Eve to Boxing Day. It was wonderful, with lots of simple but nice touches like mince pies,Bucks fizz, a Santa Stocking on our door Christmas Day morning and lots lots more. The staff were great and the atmosphere was just a very relaxing Christmas. Thank you for a super time.
5 out of 5
by Joyce from Coventry

A comfortable friendly hotel

Posted 06-Dec-2015 on Hotels
Reception very helpful.
4 out of 5
by Martyn from Watford

Don't judge a book by its cover!

Posted 03-Dec-2015 on Hotels
The Staff were wonderful! After arriving and finding Christmas parties were in the dinning room and various suites and the bar area seats had been removed to make room for a dance floor, we were a little concerned that we wouldn't enjoy our restaurant experience as we were moved to a small conference room! However, due to the excellent service from the bar staff and Kirsty in particular, we had a great night with family and friends! Compliments to the Chef too, as the meals were all excellent!!
4 out of 5
by J R from Warwick

Overnight stay

Posted 29-Nov-2015 on Hotels
Friendly helpful staff, found us a quiet room away from the main reception area. The bar area and restaurant could have been better placed away from the ballroom area and main entrance, if we weren't pushed for time we wouldn't have eaten there as it was noisy and not a very comfortable area for relaxing.
5 out of 5
by Shaun from Aylsham

Family visit.

Posted 14-Nov-2015 on Hotels
Friendly staff. Children stay and eat free was fantastic. Room excellent value for money and quiet.
5 out of 5
by Lesley from Torquay

Posted 04-Nov-2015 on Hotels
Enjoyable stay with lovely staff and easy to park. Excellent service