Ratings based on 166 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Newmarket

Breakfast staff attentive, otherwise disappointing

Posted 27-Sep-2017
Cons: Staff attitude !!
Only one member of staff on check-in desk, had to wait for what seemed an age for her to process paperwork for those ahead in the queue. Indifferent manner from staff, and informed on check-in that Holiday Inn rewards not allowed as we had booked through an agent ! We had booked two double rooms, and got two twin rooms; room cleanliness was not great (the carpet had not been vacuumed near the waste bins, and the table top in the room was unpleasantly sticky). The hotel is perched on one of the entry slip roads for the A27 dual-carriageway into Portsmouth - so don't expect to sleep beyond 6.15. The one positive - breakfast staff were attentive and helpful, with the breakfast buffet itself well-stocked and well-cooked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Aug-2017
Great hotel, good location. Comfortable and a nice breakfast too!
2 out of 5
by A verified traveller from London

Not a modern hotel

Posted 27-Aug-2017
Pros: Free parking Free internet Cons: Not a modern hotel No lift No extraction fan I'm the bathroom AC in the room was faulty SatNav location provided is wrong
3 out of 5
by A verified traveller from manchester

Not a good hotel. Very disappointed.

Posted 23-Aug-2017
Chaotic atmosphere. Rooms not made up properly. Came in , laundry , pillows on floor. Unacceptable, especially for the price. Poor facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Good location, but needs a lot of changes.

Posted 25-Jul-2017
Pros: Location
Cons: See above.
Very poor lighting in the bathroom, and need a magnifying mirror to shave/put on make up. No covered facility for smokers, and so they all huddle around the front entrance! Answer. Put in a covered area for smokers....easy ! (If you don't want smokers, say so and we'll go somewhere that does) No elevator or lift, when everyone who comes to a hotel has bags to carry. Answer. Put in a lift ! Iron and ironing board were provided. Good. However they must have found the only non steam irons on the planet ! Staff all tried very hard and were generally very good. Car parking is designed for small cars. Great if you are very thin and don't have to get anything out of the car ! Answer. Increase the width of the parking spaces.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Jun-2017 on Hotels
5 out of 5
by Paul

This traveller left a rating score only Posted 03-Jun-2017 on Hotels
5 out of 5
by Sheila

enjoyable stay

Posted 23-May-2017 on Hotels
travelled with 16 year old who spent any spare time in the pool. Beds comfy with a choice of pillows. WI FI good. Staff pleasant and helpful.
4 out of 5
by David

Posted 12-May-2017 on Hotels
Very pleasant hotel with good food and comfortable bed.
3 out of 5
by A verified traveller

Posted 09-Apr-2017
This hotel is overrated - we booked two rooms as a family but the staff at the Check in counter assigned wrong rooms to us - we didn't double check as the rooms were not closed to each other (though we requested at the booking) as a consequence, some of us squeezed in a small room while others had extra room/larger bed! The tub was stuck but the phone never got picked up when we called. I had to walk out to reception to ask for toothpaste but it was not available and even they promised someone will bring it to our room in the morning apparently no one ever did come. Breakfast had so few choices. We would not come back to this hotel or recommend to others.