Breakfast staff attentive, otherwise disappointing
Only one member of staff on check-in desk, had to wait for what seemed an age for her to process paperwork for those ahead in the queue. Indifferent manner from staff, and informed on check-in that Holiday Inn rewards not allowed as we had booked through an agent ! We had booked two double rooms, and got two twin rooms; room cleanliness was not great (the carpet had not been vacuumed near the waste bins, and the table top in the room was unpleasantly sticky).
The hotel is perched on one of the entry slip roads for the A27 dual-carriageway into Portsmouth - so don't expect to sleep beyond 6.15.
The one positive - breakfast staff were attentive and helpful, with the breakfast buffet itself well-stocked and well-cooked.