Ratings based on 153 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Posted 09-Apr-2017
This hotel is overrated - we booked two rooms as a family but the staff at the Check in counter assigned wrong rooms to us - we didn't double check as the rooms were not closed to each other (though we requested at the booking) as a consequence, some of us squeezed in a small room while others had extra room/larger bed! The tub was stuck but the phone never got picked up when we called. I had to walk out to reception to ask for toothpaste but it was not available and even they promised someone will bring it to our room in the morning apparently no one ever did come. Breakfast had so few choices. We would not come back to this hotel or recommend to others.
4 out of 5
by A verified traveller

Good location for Southampton, Portsmouth etc.

Posted 24-Mar-2017
The most disappointing aspect of my stay was the staff who were at best disinterest. I went for dinner on my second night, and waited at the desk to be allocated a table. Numerous restaurant staff walked past but just ignored me for about 10 minutes. Eventually somebody came out and said that they could not seat me because they needed to get the restaurant cleared. I found this strange as it was only 8pm and not even half the tables were occupied. They suggested I sit at the bar! Reception were not bothered in the slightest and offered me directions to a pub that was too far to walk to! Luckily there is a Shell petrol station outside, so I settled for a sandwich in my room!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Feb-2017
Pros: It was convenient for where we were attending a social function external to the hotel. Car-parking plentiful.
Cons: There were four of everything in the hot drinks tray, 4 x tea, 4 x earl grey tea, 4 x coffee, 4 x sugar, 4 x sweetener, 4 x milk. Not enough milk.
Unfortunately the carpet in the room had not been vacuumed, there were small bits of paper and white fluff on it. The fluff came from the bedding. The bathroom floor had been missed, long dark hair present and the corners were not clean, dust and hairs Worst of all, on folding back the bed sheets when retiring for the night we found a long dark hair in the bed. More than likely from the housekeeping staff when the bed was made up. As it was late at night we decided not to make a fuss. Hair drier in the room only worked intermittently it kept cutting out and had little blown air coming out of it.
5 out of 5
by Robert L

This traveller left a rating score only Posted 23-Jan-2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveller from plymouth

location suited me

Posted 12-Jan-2017
Pros: sandwiches pretty good
did not stay long enough to form opinion but nothing to indicate that it would not be ok
3 out of 5
by A verified traveller

Posted 02-Jan-2017 on Hotels
Hotel room was ok and shower was excellent. Not great value for money but staff were very helpful
4 out of 5
by worksleepwork

comfy beds and powerful shower let down by food

Posted 26-Dec-2016 on Hotels
room was very comfortable and an ideal location for the Titchfield business park. The only let down was the staff who weren't very cheery. I'm not sure how but in the evening a burger was ordered that arrived with the bun the wrong way up. I had salmon which didn't come with a lemon.
5 out of 5
by A verified traveller

Convenient for purpose....good facilities

Posted 18-Dec-2016 on Hotels
No problems......everything fine
4 out of 5
by A verified traveller

Posted 05-Dec-2016 on Hotels
Bar staff and food was very slow
4 out of 5
Recommended
for Everyone
by A verified traveller from Hants

Good one night stay.

Posted 27-Nov-2016
Pros: Our room and bathroom were above average. We did not see anywhere else in the hotel but it looked nice from reception area.
Cons: Breakfast was over priced and over our budget. House keeping knocked at 9.15 am, they should have means of knowing if guests have checked out?
Location: Were attending wedding at local golf club.
Nice, comfy, clean refurbished room. Helpful staff.