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Fantastic spa hotel with neighbouring Woodland Trust forest to explore. The leisure facilities include a heated indoor pool, sauna, hydro-pool and steam room. There's also a wonderful roof terrace which was handy as it was a lovely sunny day. We ate dinner and lunch at the hotel, both were excellent. The room was clean and comfortable and we were able to organise a late checkout with the reception team who were very flexible. We will certainly stay again.

I stayed in the Love & Peace cottage. I initially was only staying a few days, but resulted in staying 3 weeks due to my father's health. Pat, the owner, was so welcoming and then so accommodating with the uncertainty of my length of stay. Going through a rollercoaster of emotions, Pat always made sure I was ok. The cottage was immensely clean. Facilities were suitable for a 3 week stay! It really did feel like a home from home when I came back from the hospital each day. If you give respect,...

The small lake , the landscape

Stopped over for one night. Had a very nice curry in the evening and good full English breakfast. Room was clean and tidy and shower very good.

Great location for a shopping trip to either Lakeside or Bluewater (or go to both like we did!) as it is in the middle of both. We were unexpectedly upgraded on arrival which was a lovely surprise. Staff were really helpful and friendly. The hotel was beautifully decorated for Christmas. Beds were very comfortable and rooms were nice and spacious. Nice big shower and everything was clean. Enjoyed the breakfast, lots to choose from. Would definitely return.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

Excellent hotel in a great location.

Charming hotel, attentive service, very comfortable room and bed. Would stay there again and would definitely recommend

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Beautiful place.. amazing staff and beautiful piano bar too boot!

The staff are so welcoming and the property is amazing. The garden is lovely and the room was very clean. Breakfast was excellent. Special shoutout for Moamen who was very helpful and welcoming to us. Thank you

Excellent hotel. Perfect location for westend. Convent garden The mall and trafalgar square. Next door to charing cross station. Rooms ideal. Bathroom great. Hotel.old but loads of character. Staff amazing Fantastic choice of breakfast. Beds very comfy. Toiletries supplied. Snacks and water supplied.

After spending 3 nights in a 4.4 Expedia rated hotel in Kensington where we greeted with unchanged bed sheets, stained matresses, and more, we left and went to the Andaz. Here, you can shower well, the beds are immaculate and there is a tube station right next to the hotel. This is definetively where we will stay next time. Thank you, Andaz!