Search Hotels by Mercer Collection in East Ashling from £77

"Used the pool, steam and jacuzzi. All facilities within that area were immaculately clean, including the changing room. Staff were friendly and helpful. "

"Perfect Stay with great Breakfast"

"clean room food choice not great "

"3rd floor room was too warm although heating was off and has no air conditioning "

"Amazing hotel hard to beat the village hotel. Food and drinks are quite pricey "

"Very clean nice size room "

"You can late check-in you just need to let the night porter know."

"Really enjoyed my stay. Great staff on reception, room very comfortable, great breakfast. Lovely jacuzzi and pool for swimming in. Would love to come back soon."

"I had an overall positive experience during my recent two day stay. Check-in was seamless, and Emily was incredibly welcoming and accommodating to my needs, which made a great first impression. The staff throughout my stay were friendly and approachable, and I really appreciated the warm service. The room itself was a nicely refurbished space, comfortable and modern, which added to an enjoyable stay. Unfortunately, there were a couple of housekeeping details that were overlooked. I noticed hair (not mine) across the shower tiles while I was in the shower, which was unpleasant, as well as some splatter marks on the mirror in the living area. I arranged for the room to be cleaned the following day through the app and also mentioned the specific areas needing attention to the receptionist the next morning, who assured me she would inform the cleaner. When I returned later that day, the room had clearly been serviced; however, the same areas had been missed again. Despite this issue not being rectified, my overall experience was still a good one thanks to the lovely staff and the comfort of the refurbished room. With a bit more attention to detail from housekeeping, it would have been excellent."