Durham University

For what you’re paying for this is exceptional, Owners/staff were very helpful and polite. Assisted with all queries promptly. Beds were super comfy with fresh linen.. clean room, would book again if needed.. nice location close to city centre..

If I could give 0 I would. The staff was lack of ampathy to our family. We have 4 kids and 5 adults waiting 30 mins for the room. The staff wasn't willing to take us to the room. She was very lazy and provided impossible service to families. We booked 3 rooms, and she told us the Deluxe room is a Junior room. I told her I needed more duvets for the kids, and she said, "Not sure about it. " When she found it, we had to carry it by ourselves. I also carried a duvet from the main building to the annex building in the rain. Frankly, I would say the hotel is just ok: smell, not clean, horribly warm. But the biggest problem is reception.