Ratings based on 354 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
81% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Ok hotel

Posted 23-Nov-2015
Staff were very bad felt like they did not want me there
1 out of 5
Recommended
for Personal Event
by Andrew from Dorchester

Worst hotel ever

Posted 10-Nov-2015 on Hotels
Asked for a double, git two singles pushed together that weren't same height. TV reception was pure fuzz on a tiny monitor. The shelf in bathroom was sloping so everything slid off into the sink. The staff gave poor directions to the room and the signage was non existing for my part of the hotel. Car park is poorly lit and not well signposted. Will never stay here again. Even budget price is over priced
1 out of 5
by A verified traveller

Posted 09-Nov-2015
Overpriced, run down hotel, and in major need of a refurbishment. Room was in a terrible state of repair. The bed was smaller than a double. The bathroom was dirty. The television was a big CRT screen, a flashback to the past, with the basic 6 channels. Would not stay again.
3 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 05-Nov-2015 on Hotels
1 out of 5
Recommended
for Families
by Susanna

An awful experience

Posted 04-Nov-2015 on Hotels
We arrived at the Heathlands Hotel on foot from the railway station, only to be told that there was no room available for us, and we had been transferred to another hotel which was much further out of the town centre. I had selected this hotel because of the location, and would have cancelled if I had known about this. The receptionist was very off hand and made no apology for the fact that no email had been sent in advance to let us know. When we got to the alternative hotel, our room was up a dirty concrete back staircase, with empty beer bottles littering the window sills. The room was so hot that we were unable to sleep, and the breakfast was of very poor quality. The weekend which had looked forward to was ruined.
3 out of 5
Recommended
for Everyone
by A verified traveller from London

Handy location

Posted 02-Nov-2015
Pros: cheap room rate
Cons: needs a refurbishment
Location: Handy to walk down to the beach via the Cliff Lift. minutes into town centre
My Daughter and I visited Bournemouth University open day recently. Stayed one night in room 8. The room was in need of some modernisation, and looked out onto a brick wall with a light that stayed on all night! Shower was ok, but again needs some TLC. Parking is limited but was able to park in the car park albeit not in a bay. Had only booked the room but was able to pay for breakfast( £7 p/p). Food was ok set out in a buffet style. On the whole it was a cheap stop over and served a purpose. Noisy other guests could be in any hotel but did not upset our night.
3 out of 5
Recommended
for Families
by Josephine

Posted 30-Oct-2015 on Hotels
Not a great room,floor was stained and smelly.I have asked a room transfer but no room available that night
3 out of 5
Recommended
for Families
by caroline from West Sussex

Heathlands

Posted 29-Oct-2015 on Hotels
We recently stayed at the Heathlands, the hotel was clean and the staff worked hard to make sure we enjoyed our stay. It was good value for money and the buffet dinning my children enjoyed. Beau was very helpful and made sure our stay was comfortable and the food was ok. The hotel is tired and needs a freshen up but the staff work hard with what they have. Management and owners should invest more in the hotel as they have fantastic location and team.
4 out of 5
Recommended
for Personal Event
by Vanittha from Bangkok

Excellent service

Posted 28-Oct-2015 on Hotels
Good for the price. But real praise goes to the reception staff, both night and day shifts, especially Monica.very impressed with level of hospitality.
4 out of 5
Recommended
for Couples
by Donal from Ramsgate

superb value for money

Posted 28-Oct-2015 on Hotels
excellent location, friendly staff.