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"Expected a premium experience but unfortunately received poor service, rude staff, outdated room service menus, and ended up not being able to have dinner at all. Very disappointing for a Sofitel stay."

"The staff here are very good, helpful, friendly and with bags of personality. The room was spacious and the bed very comfortable. There were tea bags, coffee etc - biscuits would have been a nuce addition. The food, in my opinion, let's the hotel down. You are basically a captive audience. My partner enjoyed the steak pie. I had salmon with cannelloni beans, which was quite tasty but a very small portion."

"Staff were brilliant. "

"Easy access, great location near departure gates, convenient, small rooms but great smart space"

"Room was clean bedding exceptional. Staff very friendly and helpful. Food was okay. Shuttle bus from front of hotel to airport was on time cost £5:00"

"No issues "

"A very tasty hot breakfast and goid variety"

"Clean room for the price. Parking on the side road is free after 1pm. Bit outdated but hey it is Enfield if you had money you wouldn't be here."

"Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area. It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say " booked with expedia?" We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge. Used the shuttle to and from the Gatwick airport. Was seamless."