We booked hotel for 4 nights during Thanksgiving week . Beautifully decorated for Christmas , bar was good , resturant had really good breakfast buffet , awesome rooftop pool and jacuzzi with great views. Clean room except for the tub and shower, they need updated, bed was comfortable decor of room was very nice. The riverview room had a perfect view of the riverwalk, worth the extra money.Staff was very friendly, would definitely stay here again.
Traveller from Transfer, Pennsylvania
This 14-story, Mediterranean-inspired hotel is on the Riverwalk, two blocks from the convention center, La Villita Historic …More
We had wonderful stay at this location and highly recommend it. However, a couple of items that prompted our brains to go "what"?
The first, upon our arrival in SA we drove to the parking garage across from the hotel earlier in the day with the intent of exploring the riverwalk and surrounding area before checking in after the 3pm required time. We parked, explored, then at 5pm we retrieved our car and drove across the street to the hotel where the valet staff met us. Wonderful staff who then informed us that the valet parking was $37 every time they had to park it and since we were staying for only one night it didn't make sense to do that. So we opted to drive back across the street to the parking garage and park for $9 again. Not a very good set up for valet parking but doable and if we had known that ahead of time we would've just left our car in the garage from the get go.
The second albeit small one: the bathtub drain plug didn't work nor fit correctly into the drain and when you have kids like we did or like a really hot bath after walking all day like we did, the bath is very welcome event.
However, the staff was wonderful, the hotel itself was perfectly old and located just right. The rooms were wonderful and we were catered to with great panache. The kids were given cookies and activity packs and we were given a little surprise on our beds when we returned from dinner with our bed having been turned down and the surprise.
We will stay over and over
Built on the banks of the Riverwalk, this seven-story, grand-hacienda-style hotel is 3 blocks from the Alamo, 7 blocks from …More
I recently booked a night at the Fairmont in Dallas to attend The Technology Ball on 11/7/15. This reservation was made via Expedia. Upon our arrival we were informed that we did not have a reservation. I found my itinerary and discovered that I had mistakenly booked it for 11/1, not 11/7. The individual checking us in informed me that they had us as a no show for 11/1 and that I would need to call Expedia to get a refund. Given that we was running late for the event I informed them that we would just book a room for the evening and call Expedia later.
On 11/10 I called to discuss with Expedia and they spoke with your reservations department, after which they informed me that The Fairmont was unwilling to refund or provide any credits to me. Needless to say I am very disappointed. This was an honest mistake and I ultimately gave Fairmont my business, with the understanding that I would be able to work something out after the fact. I was also very surprised to see a hotel of this caliber unwilling to assist in some manner.
On 11/10 I tried to appeal to the hotel directly; however, to this date they have not responded to my email. This is a very nice hotel, but again I am very disappointed in the customer service and lack of responsiveness.
Traveller from Dallas, TX
Centrally located vibrant hotel in Arts District, 4 blocks from shopping, dining, and entertainment in West End and Main …More
The valet so helpful and friendly My GPS kept having me travel in circles because 2 ramps closed on hwy 610 and the 290 I called hotel they transfer me to valet he was patient, kind and got me there in minutes
Traveller from College station
Situated in the entertainment district, this hotel is 0.5 mi (0.7 km) from Lakewood Church and within 3 mi (5 km) of Menil …More
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