"The staff were so friendly and attentive. We stayed three different nights during our 10 days in Rwanda and they remembered us, gave us the room we liked best, did our laundry (for a cost) but kept it for us until we returned. The food was delicious and a varied menu. The shower was hot and had pressure. The air conditioning worked well. We would stay here again"
"The staff were so friendly and attentive. We stayed three different nights during our 10 days in Rwanda and they remembered us, gave us the room we liked best, did our laundry (for a cost) but kept it for us until we returned. The food was delicious and a varied menu. The shower was hot and had pressure. The air conditioning worked well. We would stay here again"
"This property has been closed for almost 1 year and I am trying to get my $$ back! I arrived at the property and noticed the signs were painted over solid white. The gate guard apologized and said the family stopped renting rooms out last summer."
"This property has been closed for almost 1 year and I am trying to get my $$ back! I arrived at the property and noticed the signs were painted over solid white. The gate guard apologized and said the family stopped renting rooms out last summer."
"Every year when I bring teams to Kigali we always stay at the Urban. The staff and accommodations are top notch and the Bistro restaurant is always a favorite. When you have large teams it is hard to make everyone happy, but the Urban and the Bistro are a hit!"
"Every year when I bring teams to Kigali we always stay at the Urban. The staff and accommodations are top notch and the Bistro restaurant is always a favorite. When you have large teams it is hard to make everyone happy, but the Urban and the Bistro are a hit!"
"Thumbs up to the staff who were so helpful and courteous. If you're looking for an affordable, quiet and decent place to stay, i would definitely recommend staying here. The rooms have a bit of a safari feel to them; the floors can get cold, so i would suggest carrying/wearing slippers. Make sure to request one of the rooms in front of the pool, the view is lovely at night. Also if you're looking for a ride to get you around Kigali, ask for Alphonse. The washrooms are starting to age a bit, but...
"Thumbs up to the staff who were so helpful and courteous. If you're looking for an affordable, quiet and decent place to stay, i would definitely recommend staying here. The rooms have a bit of a safari feel to them; the floors can get cold, so i would suggest carrying/wearing slippers. Make sure to request one of the rooms in front of the pool, the view is lovely at night. Also if you're looking for a ride to get you around Kigali, ask for Alphonse. The washrooms are starting to age a bit, but...
"The staff were lovely but the hotel was showing its age and the carpets all smelled like they needed a really good clean - the air freshener sticks were not doing a good job of hiding it. The pool was out of action but the breakfast was fairly good. My room though was huge, the bed comfortable and likewise on the big side, and the shower was really really good - hot water and great pressure."
"The staff were lovely but the hotel was showing its age and the carpets all smelled like they needed a really good clean - the air freshener sticks were not doing a good job of hiding it. The pool was out of action but the breakfast was fairly good. My room though was huge, the bed comfortable and likewise on the big side, and the shower was really really good - hot water and great pressure."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The room was wonderful both in style cleanliness and facilities. The staff in reception, room service, the restaurant and the bar were always ready to help with anything and with such charm and generosity. I found no fault in anything during my stay.
The room was wonderful both in style cleanliness and facilities. The staff in reception, room service, the restaurant and the bar were always ready to help with anything and with such charm and generosity. I found no fault in anything during my stay.
Audrey
Reviewed November 10, 2025Reviewed November 10, 2025
We had an amazing stay at Ruhondo. The staff were all so welcoming and kind, particular mention to Jana 😊. The rooms are basic but clean and the beds are very comfortable. The food in the restaurant is fantastic. We had a lovely walk/hike along the lakeside and up into the village together with a gaggle of local children - more and more joined us as we walked 😊. The location is very peaceful and I would thoroughly recommend
We had an amazing stay at Ruhondo. The staff were all so welcoming and kind, particular mention to Jana 😊. The rooms are basic but clean and the beds are very comfortable. The food in the restaurant is fantastic. We had a lovely walk/hike along the lakeside and up into the village together with a gaggle of local children - more and more joined us as we walked 😊. The location is very peaceful and I would thoroughly recommend
Alison
Reviewed September 2, 2024Reviewed September 2, 2024
Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Centrally located hotel with the most fabulous team of staff - nothing was too much trouble. Great food at the Coco Fizz pool bar and a really great city tour organised for us by Queen. We would have no hesitation in returning when and if we come back to Kigali
Rooms were great, staff friendly and helpful with early check-ins/late check outs. Restaurant on site served great food. Free laundry was a bonus as was the table football and the beautiful birds near the outdoor seating area. Only issue was taxis - hotel had a driver but he was really expensive and we had to plan ahead for pick up and drop off
Rooms were great, staff friendly and helpful with early check-ins/late check outs. Restaurant on site served great food. Free laundry was a bonus as was the table football and the beautiful birds near the outdoor seating area. Only issue was taxis - hotel had a driver but he was really expensive and we had to plan ahead for pick up and drop off
Axel
Reviewed December 19, 2025Reviewed December 19, 2025
Our stay at Grotta Resort was very comfortable and the staff were amazing. It’s very convenient if you want to do Gorilla trekking.
We were picked up and dropped off at Kigali by the resort, our driver Enock really looked after us and made sure we arrived at our destinations.
Our stay at Grotta Resort was very comfortable and the staff were amazing. It’s very convenient if you want to do Gorilla trekking.
We were picked up and dropped off at Kigali by the resort, our driver Enock really looked after us and made sure we arrived at our destinations.
Would have got 5 stars but staff were rude when we left. Stayed for over a week and no goodbye from them. Also wanted to extend our stay by two days but they refused as said it was booked up. This was mid week (Tues and Weds night) and there were still rooms available on the website, so we left confused after having a nice time other than this
Would have got 5 stars but staff were rude when we left. Stayed for over a week and no goodbye from them. Also wanted to extend our stay by two days but they refused as said it was booked up. This was mid week (Tues and Weds night) and there were still rooms available on the website, so we left confused after having a nice time other than this
Cillian
Reviewed February 19, 2025Reviewed February 19, 2025