Title: Kigali Serena Hotel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kigali Serena Hotel Luxury hotel connected to the convention centre in Kigali with free parking ![Outdoor pool](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/cfd7002e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property preview](https://mediaim.expedia.com/video/097574B4C664712B04FC90568A475D63/8dd06265-4243-4e6c-8bf4-0f4c278ae472-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Front of property](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ba134f5f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast buffet](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/8fdd438b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/64ffa820.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kigali Serena Hotel offers an elegant city-center retreat with thoughtful amenities. Guests enjoy a complimentary continental breakfast, an outdoor pool with bar service, a restaurant, sauna, massage services, and highly praised staff. 9.2 Wonderful ## Popular amenities - - Bar - Spa - Room service - Gym - 24/7 front desk £152 includes taxes & fees 24 Oct - 25 Oct ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/cb1fdd54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/18c48e6e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ### Prime Rooms - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w660h431x0y5-35bdb65d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Queen Suite - Sleeps 2 ![Bathroom | Combined shower/bathtub, free toiletries, hair dryer, bathrobes](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/462bd50e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/00dea63a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room - Sleeps 2 ### Standard Twin Room - Sleeps 2 ![Junior Suite | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w1306h685x7y7-66420b83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Separate bedroom Blackout curtains Bidet Shower/bath combination - 431 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ![Standard Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/573c6c35.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Bidet Shower/bath combination - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ![Deluxe Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/a20c03dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 4 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Bidet Shower/bath combination - 323 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ![Superior Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/2b063428.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Balcony Soundproofed Air conditioning TV Separate bedroom Blackout curtains Bidet Shower/bath combination - 323 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Single Beds ![Executive Suite | Living area | 42-inch TV with satellite channels](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/7bc79f13.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning TV Blackout curtains Separate bedroom Bathrobes - 753 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w640h440x20y0-08fb9691.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen Room - Sleeps 2 ![1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/5aee46e2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - Sleeps 2 ### Standard Room - Sleeps 2 ## You may also like Ad ![Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15930000/15921900/15921852/8c620845_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kigali Marriott Hotel Kigali - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 232 reviews £215 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Kigali-Hotels-Kigali-Marriott-Hotel.h15921852.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=254f23ad-1402-4b37-9dae-9d5347c6e3e3&top_cur=GBP) Ad ![Restaurant](https://images.trvl-media.com/lodging/115000000/114580000/114570100/114570089/2c0b4cb3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### HOTEL GREENWICH Remera - Breakfast included - Parking included - Free WiFi - Restaurant 7.4 Good 3 reviews £46 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Kigali-Hotels-HOTEL-GREENWICH.h114570089.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=254f23ad-1402-4b37-9dae-9d5347c6e3e3&top_cur=GBP) Ad ![BBQ/picnic Area](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17870000/17860500/17860494/30d12ccc_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Park Inn by Radisson Kigali Kigali - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 145 reviews £80 includes taxes & fees 24 Oct - 25 Oct [](https://www.expedia.co.uk/Kigali-Hotels-Park-Inn-By-Radisson-Kigali.h17860494.Hotel-Information?chkin=2025-10-24&chkout=2025-10-25&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=254f23ad-1402-4b37-9dae-9d5347c6e3e3&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15820000/15815300/15815296/451e72ba_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson Blu Hotel & Convention Centre, Kigali Kigali - Pool - Spa - Kids pool - Parking included 8.8 Excellent 179 reviews £128 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Kigali-Hotels-Radisson-Blu-Hotel-Convention-Centre.h15815296.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=254f23ad-1402-4b37-9dae-9d5347c6e3e3&top_cur=GBP) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4010000/4002600/4002510/d1c9215b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Lemigo Hotel Kigali - Pool - Hot tub - Spa - Free airport shuttle 8.0 Very good 77 reviews £139 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Kigali-Hotels-Lemigo-Hotel.h4002510.Hotel-Information?chkin=2025-10-17&chkout=2025-10-18&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=254f23ad-1402-4b37-9dae-9d5347c6e3e3&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.95651%2C30.06223&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-xRwJGvq2uXkgNYFZlxj_YSSLKc=) Boulevard De La Revolution, Kigali, 250 #### What's nearby - Nyamirambo Stadium - 4 min drive - 2.1 miles - Kigali Genocide Memorial Centre - 5 min drive - 2.8 miles - Kigali Heights - 7 min drive - 2.6 miles - University of Kigali - 7 min drive - 2.6 miles - Kigali Convention Centre - 7 min drive - 3.3 miles #### Getting around - Kigali (KGL-Kigali Intl.) - 27 min drive #### Restaurants - ‪Choose Kigali Fine Dining - ‬4 min drive - ‪Macoco (Madja’s Coffee Corner) - ‬14 min walk - ‪Abou Tamu-Tamu - ‬15 min walk - ‪Preet Fast Food - ‬15 min walk - ‪Hotel des Milles Collines - ‬15 min walk ## About this property ### Kigali Serena Hotel Luxury hotel connected to the convention centre You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a body scrub or a body treatment. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon. Other perks include: - An outdoor pool and a children's pool - Free self-parking - Limo/town car service, express check-out and express check-in - Babysitting (surcharge), multilingual staff and a lift Room features All 148 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Other conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - 42-inch TVs with satellite channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/16000000/15820000/15815300/15815296/959d4166.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel & Convention Centre, Kigali Kigali - Pool - Spa - Kids pool - Parking included 8.8 Excellent 179 reviews £128 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=15815296&PinnedHotelID=15815296&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/16000000/15930000/15921900/15921852/8dfd674c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kigali Marriott Hotel Kigali - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 232 reviews £215 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=15921852&PinnedHotelID=15921852&HadPinnedHotel=true®ionId=-1&adults=2) ![BBQ/picnic Area](https://images.trvl-media.com/lodging/18000000/17870000/17860500/17860494/4df64538.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Kigali Kigali - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 145 reviews £80 includes taxes & fees 24 Oct - 25 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=17860494&PinnedHotelID=17860494&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12840000/12831900/12831899/39f76ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heaven Restaurant & Boutique Hotel Kigali - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 321 reviews £86 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=12831899&PinnedHotelID=12831899&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/115000000/114600000/114596800/114596711/39703bc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zaria Court Hotel Kigali Remera - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 6 reviews £122 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=114596711&PinnedHotelID=114596711&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/79000000/78010000/78005500/78005462/52599c63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Kigali Kigali - Pool - Pet-friendly - Parking included - Free WiFi 9.4 Exceptional 85 reviews £180 includes taxes & fees 24 Oct - 25 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=78005462&PinnedHotelID=78005462&HadPinnedHotel=true®ionId=-1&adults=2) ![2 bars/lounges, tapas bar](https://images.trvl-media.com/lodging/5000000/4240000/4230400/4230326/3e700aad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Des Mille Collines Kigali - Pool - Breakfast included - Spa - Parking included 8.6 Excellent 275 reviews £150 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=4230326&PinnedHotelID=4230326&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/41000000/40070000/40068500/40068458/4c5fbf7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mythos Boutique Hotel Kigali - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 18 reviews £94 includes taxes & fees 7 Nov - 8 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=40068458&PinnedHotelID=40068458&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/13000000/12850000/12846400/12846385/ba18d65c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### 2000 HOTEL Downtown Kigali Kigali - Breakfast included - Free airport shuttle - Parking included - Free WiFi 8.6 Excellent 503 reviews £65 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=12846385&PinnedHotelID=12846385&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/19000000/18670000/18663100/18663026/29080042.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hemingways Retreat Kigali Kigali - Pool - Hot tub - Breakfast included - Spa 7.0 Good 6 reviews £359 includes taxes & fees 2 Nov - 3 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=18663026&PinnedHotelID=18663026&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - The Milima Restaurant - The Sokoni Restaurant ### Things to do - Children's pool - Gym - Outdoor pool - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - Meeting rooms ### Outdoors - Garden - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Lift - Low-height counter and sink - Raised toilet seat - Thin carpet in room - Visual alarms in hallways - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 4 buildings - 5 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch TV with cable/satellite channels ### Food and drink - 24-hour room service - Electric kettle - Minibar ### More - Air conditioning - Desk - Electrical adapters - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for RWF 150.0 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: RWF 35 per person (one-way) - Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old) - Rollaway bed fee: RWF 150.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number A505/06 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Kigali Hotel Kigali Serena Hotel Serena Kigali Kigali Hotel Kigali Hotel Serena Kigali Serena Kigali Serena Hotel Serena Hotel Kigali Serena Kigali Serena Kigali Hotel Kigali Serena Hotel Hotel Kigali Serena Hotel Kigali Kigali Serena Hotel Hotel Kigali ## Frequently asked questions ### Does Kigali Serena Hotel have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Kigali Serena Hotel? > As of 16 Oct 2025, prices found for a 1-night stay for 2 adults at Kigali Serena Hotel on 24 Oct 2025 start from £152.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Kigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Kigali Serena Hotel pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Kigali Serena Hotel? > Self-parking is free at this property. ### What time is check-in at Kigali Serena Hotel? > Check-in start time: 2:00 PM; check-in end time: midnight. ### What time is check-out at Kigali Serena Hotel? > Checkout is at 11 AM. ### Does Kigali Serena Hotel provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of RWF 35 per person applies. ### Where is Kigali Serena Hotel located? > Located in the heart of Kigali, this luxury hotel is within 1 mile (2 km) of Union Trade Center, Ntarama Church and Kandt House Museum of Natural History. Club Rafiki and Ryi'nyamirambo Market are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Kigali Serena Hotel Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 101 8 - Good 27 6 - Okay 8 4 - Poor 9 2 - Terrible 0 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 8.6/10 Eco-friendliness ### 10/10 Excellent #### Gerard 15 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent in all respects all the staff are lovely well done ##### Gerard Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Linda 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time. ##### Linda Stayed 1 night in Sep 2025 ### 8/10 Good #### Nadine 15 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice ##### Nadine Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### Marion 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful. ##### Marion Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Laura 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back. ##### Laura Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Deborah 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful. ##### Deborah Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### John 10 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gym ##### John Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Robert 14 Jun 2025 Friendly and helpful staff. Good food. ##### Robert Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### SOMORIN AHMED 7 Jan 2025 Liked: Staff & service, amenities, property conditions & facilities Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again. ##### SOMORIN AHMED Stayed 2 nights in Jan 2025 ### 4/10 Poor #### Robert 12 Aug 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me. ##### Robert Stayed 2 nights in Aug 2025 ### 8/10 Good #### Boubacar 9 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location ##### Boubacar Stayed 1 night in Nov 2024 ### 10/10 Excellent #### gail 13 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful! ##### gail Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Noel 3 Dec 2024 Liked: Cleanliness, amenities Very professional staff ##### Noel Stayed 5 nights in Nov 2024 ### 10/10 Excellent #### ELLENOR 31 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice outdoor pool. ##### ELLENOR Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Emerson 28 Dec 2022 Liked: Cleanliness, staff & service, amenities Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant. ##### Emerson ### 10/10 Excellent #### Priscilla 27 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities 5 star quality service ##### Priscilla Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Charles 19 Feb 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great feeling ##### Charles Stayed 3 nights in Feb 2024 ### 4/10 Poor #### Verified traveller 25 Oct 2022 Disliked: Property conditions & facilities #### Not a 5 star hotel Dated, old, not even close to a 5 star hotel. ##### Verified traveller Stayed 2 nights in Oct 2022 ### 8/10 Good #### Verified traveller 3 May 2023 Liked: Cleanliness, staff & service, room comfort #### A bit out-of-date The service was good, breakfast great and the rooms were very large, but definitely out-of-date. The shower in particular was quite bad, the water never got very hot and sometimes was barely warm. The rest of the room was also a bit dated.. ##### Verified traveller Stayed 5 nights in Apr 2023 ### 8/10 Good #### Katherine 28 Nov 2023 Liked: Cleanliness, staff & service The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel. ##### Katherine Stayed 4 nights in Nov 2023 ### 4/10 Poor #### Sarah 10 May 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor. ##### Sarah Stayed 1 night in May 2023 ### 4/10 Poor #### Yakup 16 Mar 2025 Disliked: Staff & service, property conditions & facilities #### Very Bad Front Office Staff This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/65A1054277E8899C1BA0CDB927D393913499541B1742120034112.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Yakup Stayed 1 night in Feb 2025 ### 10/10 Excellent #### mohamed rashad 14 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### mohamed rashad Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Bramwel 17 Jul 2025 ##### Bramwel Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Ralph Uwe 14 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Ralph Uwe Stayed 1 night in Jul 2025 ## Expedia's Latest Trends ### Hotels > [Récif Attitude - Adults Only](https://www.expedia.co.uk/Pointe-Aux-Piments-Hotels-Recif-Attitude-Adults-Only.h2246142.Hotel-Information) > > [Maritim Resort & Spa Mauritius](https://www.expedia.co.uk/Balaclava-Hotels-Maritim-Resort-Spa-Mauritius.h189441.Hotel-Information) > > [The Ravenala Attitude](https://www.expedia.co.uk/Balaclava-Hotels-The-Ravenala-Attitude.h1453642.Hotel-Information) > > [The Aiyana](https://www.expedia.co.uk/Pemba-Island-Hotels-The-Aiyana-Resort-Spa.h10039225.Hotel-Information) > > [Kempinski Seychelles Resort](https://www.expedia.co.uk/Mahe-Island-Hotels-Kempinski-Seychelles-Resort.h4663247.Hotel-Information) > > [Cerf Island Resort](https://www.expedia.co.uk/Cerf-Island-Hotels-Cerf-Island-Resort.h1484214.Hotel-Information) > > [The Oberoi Beach Resort, Mauritius](https://www.expedia.co.uk/Balaclava-Hotels-The-Oberoi-Beach-Resort.h533668.Hotel-Information) > > [Tarisa Resort](https://www.expedia.co.uk/Mont-Choisy-Hotels-Tarisa-Resort.h1350861.Hotel-Information) > > [Le Palmiste Resort & Spa](https://www.expedia.co.uk/Trou-Aux-Biches-Hotels-Le-Palmiste-Resort-Spa.h3857013.Hotel-Information) > > [Victoria Beachcomber Resort & Spa](https://www.expedia.co.uk/Pointe-Aux-Piments-Hotels-Victoria-Beachcomber-Resort-Spa.h2490644.Hotel-Information) > > [Le Meridien Ile Maurice](https://www.expedia.co.uk/Pointe-Aux-Piments-Hotels-Le-Meridien-Ile-Maurice.h524465.Hotel-Information) > > [Le Jadis Beach Resort & Wellness - Managed by Banyan Tree Hotels & Resorts](https://www.expedia.co.uk/Balaclava-Hotels-Angsana-Balaclava-Mauritius.h4595678.Hotel-Information) > > [Domaine de Grand Baie](https://www.expedia.co.uk/Mont-Choisy-Hotels-Domaine-De-Grand-Baie.h74837972.Hotel-Information) > > [Trou aux Biches Beachcomber Golf Resort & Spa](https://www.expedia.co.uk/Trou-Aux-Biches-Hotels-Trou-Aux-Biches-Beachcomber-Golf-Resort-Spa.h2229350.Hotel-Information) > > [Hotel Riu Karamboa - Adults Only - All Inclusive](https://www.expedia.co.uk/Boa-Vista-Hotels-Hotel-Riu-Karamboa-All-Inclusive.h4813332.Hotel-Information) > > [Le Cardinal Exclusive Resort](https://www.expedia.co.uk/Trou-Aux-Biches-Hotels-Le-Cardinal-Exclusive-Resort.h5084632.Hotel-Information) > > [Four Seasons Resort Seychelles at Desroches Island](https://www.expedia.co.uk/Desroches-Island-Hotels-Four-Seasons-Resort-Seychelles-At-Desroches-Island.h1070988.Hotel-Information) > > [Hilton Seychelles Labriz Resort & Spa](https://www.expedia.co.uk/Silhouette-Island-Hotels-Hilton-Seychelles-Labriz-Resort-Spa.h1456321.Hotel-Information) > > [Casuarina Resort & Spa](https://www.expedia.co.uk/Trou-Aux-Biches-Hotels-Casuarina-Resort-Spa.h1054143.Hotel-Information) > > [Denis Private Island](https://www.expedia.co.uk/Denis-Island-Hotels-Denis-Private-Island.h13002019.Hotel-Information) > > [InterContinental Mauritius Resort Balaclava Fort by IHG](https://www.expedia.co.uk/Balaclava-Hotels-InterContinental-Mauritius-Resort-Balaclava-Fort.h2675627.Hotel-Information) > > [Hotels in Broadstairs](https://www.expedia.co.uk/Broadstairs-Hotels.d182471.Travel-Guide-Hotels) > > [Mango House Seychelles, LXR Hotels & Resorts](https://www.expedia.co.uk/Mahe-Island-Hotels-Mango-House-Seychelles.h61523750.Hotel-Information) > > [Lazare Picault Hotel](https://www.expedia.co.uk/Mahe-Island-Hotels-Lazare-Picault-Hotel.h1375133.Hotel-Information) > > [Six Senses Zil Pasyon Seychelles](https://www.expedia.co.uk/Felicite-Island-Hotels-Six-Senses-Zil-Pasyon.h15908699.Hotel-Information) > > [Four Seasons Resort Seychelles](https://www.expedia.co.uk/Mahe-Island-Hotels-Four-Seasons-Resort-Seychelles.h2363105.Hotel-Information) > > [The Westin Turtle Bay Resort & Spa, Mauritius](https://www.expedia.co.uk/Balaclava-Hotels-The-Westin-Turtle-Bay-Resort-Spa.h1932372.Hotel-Information) > > [Coral Azur Beach Resort](https://www.expedia.co.uk/Mont-Choisy-Hotels-Coral-Azur-Beach-Resort.h15130326.Hotel-Information) > > [Hotel Riu Touareg - All Inclusive](https://www.expedia.co.uk/Boa-Vista-Hotels-Hotel-Riu-Touareg-All-Inclusive.h4813390.Hotel-Information)