Title: Kigali Serena Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2221591&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kigali Serena Hotel Travelers find a peaceful urban escape at this hotel where poolside relaxation and expert spa treatments offer a welcome break from city exploration ## Photo gallery for Kigali Serena Hotel ![Outdoor pool - Kigali Serena Hotel (Kigali)](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ca7343b2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Kigali Serena Hotel (Kigali)](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ba134f5f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch and dinner served - Kigali Serena Hotel (Kigali)](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ea3ad899.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Buffet - Kigali Serena Hotel (Kigali)](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ec07fb91.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Kigali Serena Hotel (Kigali)](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/503d9e33.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kigali Serena Hotel offers an elegant city-center retreat with thoughtful amenities. Guests enjoy a complimentary continental breakfast, an outdoor pool with bar service, a restaurant, sauna, massage services, and highly praised staff. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £150 includes taxes & fees 23 Jan - 24 Jan ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2221591&PinnedHotelID=2221591&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 13 of 13 rooms ### View all photos for Deluxe Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/cb1fdd54.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 1 review - Sleeps 2 ### View all photos for Superior Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/abd6a478.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room - Sleeps 2 ### Prime Rooms - Sleeps 2 ### View all photos for Junior Queen Suite ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w660h431x0y5-35bdb65d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Queen Suite - Sleeps 2 ### Executive Suite - Sleeps 2 ### View all photos for Standard King Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/00dea63a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard King Room - Sleeps 2 ### Standard Twin Room - Sleeps 2 ### View all photos for Junior Suite ![Junior Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/ee781cdf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Separate bedroom Bidet Bathrobes - 431 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Standard Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/1c2eccf9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Bidet Bathrobes Shower/bath combination - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed OR 2 Single Beds ### View all photos for Deluxe Room ![Deluxe Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/w1533h1029x0y0-1745daf5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.4 Very good 5 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds TV Blackout curtains Bidet Bathrobes Shower/bath combination - 323 sq ft - City view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Superior Room ![Superior Room | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/8818bf53.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Balcony Soundproofed Air conditioning TV Blackout curtains Bidet Bathrobes Shower/bath combination - 323 sq ft - City view - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Suite ![Executive Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/59af3d9c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning TV Separate bedroom Blackout curtains Shower/bath combination - 753 sq ft - 1 bedroom - City view - Sleeps 2 - 1 King Bed ### View all photos for Standard Queen Room ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/3000000/2230000/2221600/2221591/24625bf5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Queen Room - Sleeps 2 ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/16000000/15820000/15815300/15815296/451e72ba_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Radisson Blu Hotel & Convention Centre, Kigali Kigali - 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Breakfast included - Parking included - Free Wi-Fi - Restaurant 7.4 Good 6 reviews £48 includes taxes & fees 16 Jan - 17 Jan [](https://www.expedia.co.uk/Kigali-Hotels-HOTEL-GREENWICH.h114570089.Hotel-Information?chkin=2026-1-16&chkout=2026-1-17&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=79409c06-1e05-45f7-baa5-1223d0ac398f&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/110000000/109720000/109714800/109714718/92746ae8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Vibrant Loadge Kigali - Breakfast included - Spa - Parking included - Free Wi-Fi 6.6 9 reviews [](https://www.expedia.co.uk/Kigali-Hotels-The-Vibrant-Loadge.h109714718.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=79409c06-1e05-45f7-baa5-1223d0ac398f&top_cur=GBP) Ad ![Garden](https://images.trvl-media.com/lodging/120000000/119200000/119194100/119194096/49a199a2.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Kigali Kigali - Pool - Parking included - Free Wi-Fi - Restaurant £153 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Kigali-Hotels-Movenpick-Kigali.h119194096.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=1803&destination=Kigali&destType=MARKET&latLong=-1.970579,30.104429&searchId=79409c06-1e05-45f7-baa5-1223d0ac398f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKigali-Hotels-Kigali-Serena-Hotel.h2221591.Hotel-Information) ## About the area Located in Kigali, Kigali Serena Hotel is connected to a shopping centre. Ntarama Church and Presidential Palace Museum are local landmarks, and the area's natural beauty can be seen at Nyandungu Urban Wetland Eco Tourism Park and Umusambi Village. Looking to enjoy an event or a game while in town? See what's happening at Nyamirambo Stadium or BK Arena. [Visit our Kigali travel guide](https://www.expedia.co.uk/Kigali.dx1803) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.95637%2C30.06275&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=t_07Gqn8GWQ8mTRJ52X9JSOmD-w=) Boulevard De La Revolution, Kigali, 250 ### What's nearby - Union Trade Center \- 15 min walk \- 0.8 miles - Ntarama Church \- 17 min walk \- 0.9 miles - Kandt House Museum of Natural History \- 2 min drive \- 1.2 miles - Club Rafiki \- 3 min drive \- 1.2 miles - Kigali Convention Centre \- 7 min drive \- 3.3 miles ### Getting around - Kigali (KGL-Kigali Intl.) - 27 min drive ### Restaurants - ‪Hotel des Milles Collines - ‬16 min walk - ‪Kigali Pan-African Kitchen - ‬12 min walk - ‪Question Coffee - ‬20 min walk - ‪Preet Fast Food - ‬15 min walk - ‪Abou Tamu-Tamu - ‬15 min walk ## About this property ### Kigali Serena Hotel Luxury hotel connected to the convention centre You can look forward to a poolside bar, a terrace and a coffee shop/cafe at Kigali Serena Hotel. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a manicure/pedicure or a facial. The on-site restaurant, The Milima Restaurant, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and a hair salon. Other perks include: - An outdoor pool and a children's pool - Free self-parking - Limo/town car service, express check-out and express check-in - Babysitting (surcharge), wedding services and tour/ticket information Room features All 148 rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Other conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - 42-inch TVs with satellite channels - Wardrobes/cupboards, electric kettles and daily housekeeping ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/16000000/15820000/15815300/15815296/5b524785.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Blu Hotel & Convention Centre, Kigali Kigali - Pool - Spa - Kids’ pool - Parking included 9.0 Wonderful 195 reviews £127 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=15815296&PinnedHotelID=15815296&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Suite, 1 Bedroom | Living area | 32-inch LCD TV with cable channels, TV](https://images.trvl-media.com/lodging/16000000/15930000/15921900/15921852/5a3791ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kigali Marriott Hotel Kigali - Pool - Spa - Kids’ pool - Parking included 9.2 Wonderful 244 reviews £196 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=15921852&PinnedHotelID=15921852&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (USD 20 per person)](https://images.trvl-media.com/lodging/18000000/17870000/17860500/17860494/e75987be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Inn by Radisson Kigali Kigali - Pool - Spa - Parking included - Free Wi-Fi 9.0 Wonderful 172 reviews £91 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=17860494&PinnedHotelID=17860494&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/13000000/12840000/12831900/12831899/39f76ba5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Heaven Restaurant & Boutique Hotel Kigali - Pool - Breakfast included - Spa - Parking included 9.2 Wonderful 327 reviews £89 includes taxes & fees 31 Jan - 1 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=12831899&PinnedHotelID=12831899&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/79000000/78010000/78005500/78005462/e5f57582.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Kigali Kigali - Pool - Pet-friendly - Parking included - Free Wi-Fi 9.4 Exceptional 88 reviews £148 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=78005462&PinnedHotelID=78005462&HadPinnedHotel=true®ionId=-1&adults=2) ![Courtyard](https://images.trvl-media.com/lodging/18000000/17610000/17609900/17609812/1bed7142.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ubumwe Grande Hotel Kigali - Pool - Parking included - Free Wi-Fi - Restaurant 8.8 Excellent 167 reviews £127 includes taxes & fees 17 Jan - 18 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=17609812&PinnedHotelID=17609812&HadPinnedHotel=true®ionId=-1&adults=2) ![Body treatments, facials, 1 treatment room](https://images.trvl-media.com/lodging/5000000/4240000/4230400/4230326/650dbb4b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hôtel Des Mille Collines Kigali - Pool - Breakfast included - Spa - Parking included 8.8 Excellent 281 reviews £142 includes taxes & fees 23 Jan - 24 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=4230326&PinnedHotelID=4230326&HadPinnedHotel=true®ionId=-1&adults=2) ![Rooftop terrace](https://images.trvl-media.com/lodging/115000000/114600000/114596800/114596711/ec7abc0c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Zaria Court Kigali, Tapestry Collection by Hilton Remera - Pool - Parking included - Free Wi-Fi - Restaurant 9.6 Exceptional 19 reviews £130 includes taxes & fees 22 Jan - 23 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=114596711&PinnedHotelID=114596711&HadPinnedHotel=true®ionId=-1&adults=2) ![City view from property](https://images.trvl-media.com/lodging/24000000/23020000/23013100/23013045/f18bdbe2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### ONOMO Hotel Kigali Kigali - Pool - Parking included - Free Wi-Fi - Restaurant 8.0 Very good 95 reviews £68 includes taxes & fees 18 Jan - 19 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=23013045&PinnedHotelID=23013045&HadPinnedHotel=true®ionId=-1&adults=2) ![15 outdoor pools](https://images.trvl-media.com/lodging/84000000/83150000/83140700/83140620/36211a98.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### GRAZIA HOTEL & APARTMENTS Kigali - Pool - Breakfast included - Spa - Parking included 9.0 Wonderful 24 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=83140620&PinnedHotelID=83140620&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Limo/town car service - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - Snack bar/deli ### Restaurants on site - The Milima Restaurant - The Sokoni Restaurant ### Things to do - Children's pool - Gym - Outdoor pool - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - Children's pool - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - Meeting rooms ### Outdoors - Garden - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Reflexology - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Grab bar near toilet - Lift - Low-height counter and sink - Raised toilet seat - Thin carpet in room - Visual alarms in hallways - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 4 buildings - 5 floors - Banquet hall - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bidet - Dressing gowns - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch TV with cable/satellite channels ### Food and drink - 24-hour room service - Electric kettle - Minibar ### More - Air conditioning - Desk - Electrical adapters - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 18 ### Check-out Check-out before 11 AM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for RWF 150.0 per day. ### Payment types at the property ## Important information ### Optional extras - Airport shuttle fee: RWF 35 per person (one-way) - Airport shuttle fee per child: RWF 18 (one-way), (from 4 to 12 years old) - Rollaway bed fee: RWF 150.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Property Registration Number A505/06 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Hotel Kigali Hotel Kigali Serena Hotel Serena Kigali Kigali Hotel Kigali Hotel Serena Kigali Serena Kigali Serena Hotel Serena Hotel Kigali Serena Kigali Serena Kigali Hotel Kigali Serena Hotel Hotel Kigali Serena Hotel Kigali Kigali Serena Hotel Hotel Kigali ## Frequently asked questions ### Does Kigali Serena Hotel have a pool? ### How much does it cost to stay at Kigali Serena Hotel? ### Is Kigali Serena Hotel pet-friendly? ### How much is parking at Kigali Serena Hotel? ### What time is check-in at Kigali Serena Hotel? ### What time is check-out at Kigali Serena Hotel? ### Does Kigali Serena Hotel provide a shuttle to the airport? ### Where is Kigali Serena Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kigali Serena Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.4 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 111 8 - Good 34 6 - Okay 9 4 - Poor 10 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Jerome 6 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Impeccable: wonderful staff, cleanliness immaculate , friendliness, comfort and an awesome breakfast buffet. ##### Jerome Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Chirag 8 Nov 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great stay with lovely views ##### Chirag Stayed 1 night in Nov 2025 ### 8/10 Good #### Oscar 11 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff were courteous and the room was very clean. ##### Oscar Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Sosan 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Grand hotel. Staff are excellent. Room are clean but need some updates and maintenance works ##### Sosan Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Ntunga 24 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Excellent customer service ##### Ntunga Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Gerard 15 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent in all respects all the staff are lovely well done ##### Gerard Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Linda 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time. ##### Linda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Marion 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful. ##### Marion Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Deborah 28 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful. ##### Deborah Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Laura 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back. ##### Laura Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Robert 14 Jun 2025 Friendly and helpful staff. Good food. ##### Robert Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Andrea 1 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service and beautiful pool and spa. ##### Andrea Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### SOMORIN AHMED 7 Jan 2025 Liked: Staff & service, amenities, property conditions & facilities Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again. ##### SOMORIN AHMED Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### gail 13 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful! ##### gail Stayed 1 night in Jan 2025 ### 10/10 Excellent #### ELLENOR 31 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice outdoor pool. ##### ELLENOR Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Monica 21 Feb 2024 Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10 ##### Monica Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Priscilla 27 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities 5 star quality service ##### Priscilla Stayed 3 nights in Jun 2024 ### 8/10 Good #### Afonso Mario 21 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Please heat the pool ![](https://a.travel-assets.com/ugc/hotel-reviews/5ae14611-136f-4c80-b9ab-7a5a799c04e6-1766327583631.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Afonso Mario Stayed 1 night in Dec 2025 ### 8/10 Good #### Jason 3 Nov 2025 Liked: Cleanliness, property conditions & facilities good ##### Jason Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Omar 7 Nov 2025 Liked: Cleanliness, amenities 10/10 ##### Omar Stayed 7 nights in Oct 2025 ### 8/10 Good #### Nadine 15 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice ##### Nadine Stayed 8 nights in Aug 2025 ### 10/10 Excellent #### John 10 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Gym ##### John Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jonathan 4 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great all the way around ##### Jonathan Stayed 9 nights in May 2025 ### 10/10 Excellent #### Kevin 23 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities Lovely lovely place ##### Kevin Stayed 6 nights in Mar 2024 ### 8/10 Good #### Boubacar 9 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location ##### Boubacar Stayed 1 night in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Maritim Resort & Spa Mauritius](https://www.expedia.co.uk/Balaclava-Hotels-Maritim-Resort-Spa-Mauritius.h189441.Hotel-Information) > > [The Ravenala Attitude](https://www.expedia.co.uk/Balaclava-Hotels-The-Ravenala-Attitude.h1453642.Hotel-Information) > > [The Aiyana](https://www.expedia.co.uk/Pemba-Island-Hotels-The-Aiyana-Resort-Spa.h10039225.Hotel-Information) > > [Kempinski Seychelles Resort](https://www.expedia.co.uk/Mahe-Island-Hotels-Kempinski-Seychelles-Resort.h4663247.Hotel-Information) > > [Cerf Island Resort](https://www.expedia.co.uk/Cerf-Island-Hotels-Cerf-Island-Resort.h1484214.Hotel-Information) > > [The Oberoi Beach Resort, Mauritius](https://www.expedia.co.uk/Balaclava-Hotels-The-Oberoi-Beach-Resort.h533668.Hotel-Information) > > [Tarisa Resort](https://www.expedia.co.uk/Mont-Choisy-Hotels-Tarisa-Resort.h1350861.Hotel-Information) > > [Le Palmiste Resort & Spa](https://www.expedia.co.uk/Trou-Aux-Biches-Hotels-Le-Palmiste-Resort-Spa.h3857013.Hotel-Information) > > [Victoria Beachcomber Resort & Spa](https://www.expedia.co.uk/Pointe-Aux-Piments-Hotels-Victoria-Beachcomber-Resort-Spa.h2490644.Hotel-Information) > > [Le Meridien Ile Maurice](https://www.expedia.co.uk/Pointe-Aux-Piments-Hotels-Le-Meridien-Ile-Maurice.h524465.Hotel-Information) > > [Le Jadis Beach Resort & Wellness - 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