We get that life doesn’t always go according to plan. If you’ve booked a Kigali holiday package and have to change or cancel it, we can help. We suggest visiting our
Customer Service Portal first for information. But in general, if you’ve taken out your package in the last 24 hours, you may be able to amend or cancel your itinerary free of charge. If it’s been more than 24 hours, your airline, hotel or car rental company may impose a fee.