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Marasa Umubano Hotel

3.5 star property
Family-friendly hotel with free breakfast and free airport shuttle

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Photo gallery for Marasa Umubano Hotel

Outdoor pool
Reception
Hallway
Lobby
Breakfast, lunch and dinner served
Located in central Kigali, Marasa Umubano Hotel serves continental breakfast and offers a poolside bar. Guests can enjoy the sauna, steam room, fitness classes, or play volleyball on one of four tennis courts. The convenient location and helpful staff receive consistent praise.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Executive Suite

LED TV

Executive Suite

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow-top bed
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Standard Single Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow-top bed
5 bedrooms
Blackout curtains
  • 172 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Standard Double Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow-top bed
5 bedrooms
  • 172 sq ft
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite (Single)

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Junior Suite (Single)

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow-top bed
5 bedrooms
  • 344 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite

5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Junior Suite

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow-top bed
  • 344 sq ft
  • Sleeps 3
  • 1 Double Sofa Bed OR 1 King Bed

View all photos for Executive Suite (Single)

LED TV

Executive Suite (Single)

Highlights

Balcony
Separate dining area
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow-top bed
5 bedrooms
  • 344 sq ft
  • Sleeps 2
  • 1 Single Bed

View all photos for Twin Room

Twin Room | 5 bedrooms, Egyptian cotton sheets, pillow-top beds, minibar

Twin Room

Highlights

Balcony
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow-top bed
5 bedrooms
Blackout curtains
  • 172 sq ft
  • Sleeps 3
  • 2 Single Beds

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About the area

Map
Boulevard de l'Umuganda, Kigali, BP 874

What's nearby

  • University of Kigali - 12 min walk - 0.7 miles
  • Kigali Heights - 13 min walk - 0.7 miles
  • Kigali Convention Centre - 18 min walk - 1.0 mile
  • BK Arena - 5 min drive - 2.1 miles
  • Kimironko Market - 7 min drive - 2.6 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 15 min drive

Restaurants

  • ‪Crystal Lounge - ‬15 min walk
  • ‪Kurry Kingdom - ‬18 min walk
  • ‪Tugende Cafe - ‬17 min walk
  • ‪Fab Cafe - ‬13 min walk
  • ‪Larder Restaurant - ‬19 min walk

About this property

Marasa Umubano Hotel

Family-friendly hotel in the city centre
You can look forward to free continental breakfast, a free return airport shuttle and a poolside bar at Marasa Umubano Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site restaurant offers breakfast, lunch and dinner. Fitness classes are offered at the health club; other things to do include volleyball. Free in-room WiFi is available to all guests, along with a terrace and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Limo/town car service, 4 outdoor tennis courts and extended parking
  • Massage treatment rooms, ATM/banking services and a front desk safe
Room features
All 100 individually furnished rooms feature thoughtful touches such as 24-hour room service and air conditioning, as well as amenities such as free WiFi and safes.
More amenities include:
  • Egyptian cotton sheets, pillowtop mattresses and rollaway/extra beds (surcharge)
  • Bathrooms with baths or showers and free toiletries
  • LED TVs with digital channels
  • Balconies, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times and on request
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 4 outdoor tennis courts
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 700 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1979
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 16 years old.
This property accepts credit cards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umubano
Umubano
Umubano Hotel
Umubano Hotel Kigali
Umubano Kigali
Marasa Umubano Hotel Kigali
Marasa Umubano Kigali
Marasa Umubano
Marasa Umubano Hotel Hotel
Marasa Umubano Hotel Kigali
Marasa Umubano Hotel Hotel Kigali

Frequently asked questions

Does Marasa Umubano Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Marasa Umubano Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Marasa Umubano Hotel?

Self-parking is free at this property.

What time is check-in at Marasa Umubano Hotel?

Check-in begins at 2 PM.

What time is check-out at Marasa Umubano Hotel?

Checkout is at noon.

Does Marasa Umubano Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Marasa Umubano Hotel located?

This family-friendly Kigali hotel is located near the airport, within a 10-minute walk of Inema Art Center and Ivuka Arts Kigali. Kigali Heights and Kigali Business Centre are also within 15 minutes.

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Marasa Umubano Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 45 reviews
Rating 8 - Good. 20 out of 45 reviews
Rating 6 - Okay. 7 out of 45 reviews
Rating 4 - Poor. 8 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.
Stayed 6 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
Stayed 1 night in Mar 2019

10/10 Excellent

James, Usa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The property is under renovation, but it is ok. The lawn tennis court need to be fixed
Stayed 2 nights in Apr 2019

10/10 Excellent

Kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A perfect place for holiday

I had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Nice old hotel

Nice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
Stayed 3 nights in Mar 2019

8/10 Good

Henning

Liked: Staff & service, room comfort

Nice African hotel, in quiet surroundings but not

Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Very well located to major organisations in Kigali.
Stayed 1 night in Feb 2019

4/10 Poor

Keith, Johannesburg

Disliked: Cleanliness, property conditions & facilities, room comfort
Great restaurant and great staff there but front office were a let down.
Stayed 3 nights in Sep 2018

6/10 Okay

BOH

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was out dated. Pillows Bad. Bed uncomfortable.
Stayed 5 nights in Sep 2018

8/10 Good

Edmond O

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

10/10 Excellent

Angus Duncan Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Junior Suite on the 5th Floor. Beautiful view with nice breeze in the afternoon; clean, comfortable, well maintained. Very pleasant garden and swimming pool. Good breakfast and lunch.
Stayed 18 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fully booked!

When I arrived at the reception desk, I was advised that the hotel was fully booked. Expedia did not inform me before hand. While standing around in the entrance foyer of the hotel, waiting to be relocated to some other accommodation, I noticed that the ceiling area of the foyer was dusty/dirty looking and could definitely do with a refreshing clean up. Further, the walls and the colours of paint on the wall made the place rather uninviting, again a good refurb/refresh is needed.

2/10 Terrible

A J, London

Disliked: Staff & service, property conditions & facilities

Disappointing

very disappointing. The gardens are very nice but thats about it. The hotel is in very poor condition and needs pulling down quite urgently, facilities are limited although in its favour the gym isnt bad. The worst feature is that the hotel staff are poorly trained and those at reception and in the business centre are actually quite rude. I only stayed here because I couldnt get in anywhere else and I would never do so again.

8/10 Good

Warren

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

6/10 Okay

Soonuk

Liked: Cleanliness, property conditions & facilities, room comfort

comfortable stay for business trip

free airport transfer services was good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Kingston upon Thames

Liked: Cleanliness, staff & service, room comfort

Overnight in Kigali

We very much enjoyed our overnight stay, and appreciated having our room ready when we arrived about 10am. We had stayed before, and made the most of the pool area, the restaurant and the bakery. Good value for money!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Bien mais cher

Pas de defauts majeurs mais on espere mieux a 160 € la nuit. Chambre sent l'humidite et la partie salle de bain a des accesoires ( robinets...) qui semblent des annees 70...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
ここ数年何度か泊まっています。今回は少しサービスや朝食の内容等の質が落ちたように思いました。

4/10 Poor

Tahabsem, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misleading Facility Description!

The description of hotel facility is 100% misleading! Unless you are used to two star hotels don't even consider this hotel.

2/10 Terrible

Walid Tahabsem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

reiziger, nederland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Goed eten en goede prijs/kwaliteit verhouding voor het eten, aardige mensen en goede service; mooie tennisbanen. maar: Geen water in zwembad vanwege renovatie, kluis in kamer kapot, te weinig stopcontacten op de kamer.

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not bad for Africa

But it is expensive, I paid $250/day, which is very expensive if in the USA and they don't include free breakfast and dinner with that. In Jamaica I can get all inclusive at that price. The food was good and it has a gym. No mosquitos, no filth. It has a safe. I would stay there again, unless i can find it cheaper.