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This hotel is so close to the hotel you could almost walk! Quiet though, great selection of outlets and facilities. Breakfast looked good value. Ample parking. Room large and clean.

Near terminals and with frequent free bus transfer was best feature. Staff very helpful. Bar was good and Breakfast good.

A nice hotel with a convenient shuttle, there is even a 24/7 Family Mart which is reasonably priced incase you feel like midnight snacking. Although people say the hotel feels outdated it serves its purpose well and the room sizes are very large compared to other Japanese hotels. Highly recommend.

Great hotel. The room was so spacious in comparison with typical hotel rooms in Japan. We had the buffet dinner which was a great deal. We did not use the spa as we did not have time.

I had a huge room, with two double beds and a small sofa and seating area. The bed and pillow were quite firm, which I like, but guests should be aware of their own preference. The check-in experience was quick, scanning my passport into a machine, with staff on hand to help. You also had to check out with the machine, instead of just handing in your card to a drop-off box or to the staff there, which seemed a bit slower. Staff spoke English. Amenities available in Reception included...

We stayed at Richmond hotel for our first night after a long trip. The staff were lovely and the room was comfortable. They made a great effort to prepare the room for my wife’s birthday

I used the room as a day room only. I checked in at 10.00 hrs and was out by 19.00 hrs. The receptionist kindly let me have a room right away and as no small rooms were available she gave me a junior suite for the day.

This is a very convenient hotel as it is just a few metres walk from the train station and right next to a huge mall. It has 24/7 access to a small store that is integrated into it. As it's about 50 minutes outside of Tokyo, the rooms are much bigger than you would get in Tokyo. The staff are super helpful and most can speak English or use an interpreter device. The hotel looks like it hasn't been built very long and this is reflected in the new look and feel of the facilities. there is a...

Lovely, clean premises and comfortable spacious room. Reasonable price. Breakfast was included. Would've liked to have more tea options at breakfast.

Free airport bus shuttle was easy to find and great for us getting to and from airport. We booked this hotel to stay the night before our long flight home so we weren’t travelling early in rush hour with kids and luggage. Rooms were small but had everything we needed. Able to get more pillows and plenty of free amenities. The free breakfast was good too. The Lawsons in the hotel lobby was handy for getting dinner and snacks and meant we didn’t need to leave hotel.

We liked: Location to Narita Airport. Free shuttle to airport and shops. Spacious room with good view, excellent bed and quiet. Restaurant buffet was good value for evening meal. Free breakfast was substantial. The foyer shop provided a good range of daytime meals. Comfortable waiting area. Staff were very attentive, engaging, delightful and helpful. A real human touch. Overall great value for money. We would definitely stay there again.

Staff were welcoming and friendly. Room (15th floor) was clean and quiet. Perfect for walking to the railway stations, Omotesando Street and the shrine. Could hear the trains, but they were just a murmur. Would recommend.

nice natural spring

Very friendly staff and amazing view. The food was delicious

It was great experience stayed in the hotel. The staff was very helpful and service was excellent.

I loved my stay here. The Japanese people are welcoming and friendly. Hotel is a quiet space in a a magnificent city.