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"Loved everything about this resort "

"This is more of a motel. Loud maids early in the morning outside the doors and on the second day of my three night stay all the hot water for some reason was off all morning and afternoon, so cold shower or nothing. There wasn’t any reason given and a time of return wasn’t given or rebate given. The rooms are dated and so is the bar and restaurant. After 2 days without room service I was told by customer service they only clean the rooms every 3 days."

"Arrived early for early check in and still had to wait almost 5 hrs to get in my room. They advertise for many activities but there really aren’t many at all. No chairs at the pool for free or to buy. It’s like going to an à la carte restaurant, you literally have to pay for everything. You would think the resort fees would cover chairs for the pool or at least parking but nope. Stayed a week and had to pay $210 just to park smh. Looks beautiful online but it’s outdated and barely clean, hallways were dirty the entire week we stayed. Staff was very friendly and attentive. Will never stay here again!!! Visited family that stayed at summer bay resort around the corner from here, must bigger and cleaner property with more amenities and parking included. Would much rather have stayed there.."

"Staff were all fantastic, special mention for excellent service from Chris at the front desk and Kristina (I think) at the lobby coffee bar. Both went above and beyond. The hotel was clean, grounds were immaculate and the views stunning. Great atmosphere beachside at night, live music, plenty of seating with fireplaces and saw staff making smores for everyone one night. There’s a little petting aquarium in the gift shop that was neat. Overall it’s a great place to stay just a little dated but for the price it’s to be expected. We stayed in a one bedroom suite with gulfside balcony view. Perfect room type and location on the 4th floor. Plenty of food options at the resort as well as within walking distance to many more. We enjoyed our short trip thoroughly. Thank you! "

"Watch out for the misleading pictures of beautiful chairs and umbrellas by the beach right in front of the hotel. They are not free for resort guests . It’s paid by the day 2 chairs and 1 umbrellas cost $50! Breakfast might also not be included if booked with Expedia. Housekeeping only switch towels , they don’t clean the floors on a daily basis. Not my best experience with cleanliness."

"It was OK wasn’t impressed with it"

"This is my 3rd time staying here my family likes the view but it’s not worth it AT ALL!!!! I have money and I spend money but this place is not worth the aggravation and the rudeness! These people act like they are you doing you a favor by letting you walk into the front door! This place is DIRTY ALL THE TIME! And they know it and the attitude is like oh well. "

"It has never disappointed me...the best hotel in South Beach"

"We were given 2 dirty rooms before finally getting a clean room. The grounds and pools were never clean. There was always trash or leftover food from the previous day left all over the grounds. Upon our arrival is was absolute chaos. A pool had to be closed due to the rowdy crowd. The attendants were not attentive at all. We will never stay here again. "