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"The pools were beautiful and weren’t crowded. It is a beautiful setting with the beach and islands and mountains. The spa was very dated and the jacuzzi should be a hard pass. We had massages that were expensive but good. The diamonte ziplining close by was excellent. The monkeys near the monkey bar were a hit. The food at this resort is mediocre and 4 of 5 of us got a terrible food poisoning. We met others who had also been sick. Also not sure the reason you pay more at the palace when the resort next door is beautiful and newly renovated (albeit more crowded). Same food at both. Beautiful weather. Staff were all very helpful and friendly. We were a party of 5 with 2 rooms and they put us with a room separating our 2 ( I asked for side by side and they would not accommodate). We ended up with a very loud group in the middle room."

"Good location in relation to airport & shuttle included. Restaurant food was good."

"The food especially the fish was not so good. I guess a $50 tip for the guy that showed us around the property was not enough because he wouldn't even look at us after that. Other than that the place is great we loved it except the water slide was closed and so was the bar I guess low season."

"Staff are helpful, convenient to car rental places."

"Room was clean but slightly outdated. We got a lot of use from the hot springs, that was the highlight of our stay. Staff were friendly and did a great job explaining the layout of the resort and answering questions upon arrival. Easy access to La fortuna downtown area by car as well "

"Cleanliness was my only complaint"

"My family and I saw a lot of anime around the hotel during our stay, including a sloth nearby pool, really cool!"

"Modern, clean and conveniently located hotel near the airport with great amenities. Excellent breakfast, pool area and bar with other dining options within walking distance. Spacious rooms and very friendly staff."

"Clean room, friendly staff, drinks not strong enough"