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"Very friendly and helpful staff"

"Very nice hotel. Check in and out was very convenient because there is a kiosk which I really liked. The location is great too."

"Front desk staff were wonderful. Shout out to Rachael!"

"We had problems with the TV the whole time we were there, our fridge broke down and the toilet seat was just about falling off when we checked in. They moved us rooms and the new room had horrible pillows. That must’ve been 100 years old."

"Very happy"

"The location is excellent. Direct access to the Skytrain is great. Unfortunately, for an upscale hotel we were disappointed in the room. We had a suite in the East tower. Everything squeaked or leaked! The King size bed squeaked every time you moved an inch. The Box spring needs to be replaced. All the doors squeaked horribly (bathroom and bedroom doors). You could not help but wake up your partner if you closed/opened the door. The sofa in the living room squeaked and had zero support. Needs to be replaced. The bathroom is big and very nice, however, the glass shower door leaks. You step out onto a puddle of water after every shower. There is a safe in the room that was very easy to use. The TV was antiquated. The lack of a proper detailed channel/program guide had you aimlessly clicking the remote hoping to find something to watch. The whole TV menus felt like a trip back to hotels in the 1990's."

"The location is the best thing going for this hotel. The food at the bar was just ok. Was not impressed and the service was slow. The rooms are dark and outdated. They really need an upgrade. The staff we dealt with were great though and very friendly and helpful. "

"The shower was extremely small. I am only 5 ft but my husband is 6ft and it was difficult for him to move around. The bed was comfortable, but the blanket or comforter was really thin."

"Too busy and hard to get around if you don’t know where exactly you need to go. "