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"The staff made our experience fabulous. Everyone we met was helpful, friendly and accommodating. I am disabled and needed to use a mobility scooter to get around, nothing was too much bother. The first room was difficult to access for me, we informed reception and were seamlessly and quickly moved to another room. The restaurants, expecially Fusion were amazing, the food was some of the best we have had! We celebrated our wedding anniversary and my husbands birthday, we were treated to a special desert and our room was decorated with rose petals, towel art and complimentary chocolates. I had read mixed reviews, however, our experience was first class. Yes some areas need touching up a little, having said that, the staff made our visit amazing. Due to medical conditions I didnt know if I would be able to use the spa facilties, Lilly to the rescue!! She escorted us to a different access point, where I was able to park my scooter much nearer, she checked I was able to access the hydrotherapy pool safely, this small act of kindness had an enormous impact on my wellbeing, she made such a difference, what lovely people they all are. Whatever they did, they did with a smile and genuinely cared. The only suggestion I have for improvement would be to have a sign in the car park asking guests using room facilities for events, to respect others by not drivng around the car park at speed or sit revving engines for over an hour, whist blocking access. We will definitely be returni"

"Staying in the castle was an amazing experience. For those that expect modern facilities, please keep in mind that this is a very old castle that has been retrofitted. I would like a request special recognition to go to Stef and Lorraine, these ladies were warm, welcoming, and just all around wonderful!!! Please recognize them for their warm and generous style! Stef, please keep in touch! We had heard the castle was haunted and our friends traveling with us did experience some ghostly activity, I was jealous :-)"

"First time staying, perfect for stop over, room spacious exceptional clean staff friendly and all the amenities that you require. Very pleasant stay indeed will definitely book again "

"Lovely old country hotel, great staff. Only gripe is the queue at the bar and that it closes early but otherwise great service"

"great hotel near the station. Good pool and spa. "

"We had a 1 night stay while attending a nearby festival, but wish we'd stayed longer. The most wonderful staff, particularly Mandy on Reception who was super friendly and helpful. 11 out of 10! In addition, the bed had a very comfortable mattress, the rooms had lovely views, the location was great just off the A1. We had a drink on the terrace in the sunshine and enjoyed everything this hotel had to offer. Recommend!"

"Staff went above and beyond to make certain you had whatever you needed"

"Great location and lovely big room. Awesome location walk easily to all attractions and restaurants "

"Stayed just the one night but the staff were so welcoming, friendly and helpful. Comfy beds, lovely linens and everything worked, even if it's a little worn round the edges in some places (well it is an old place after all!) Quiet and peaceful location. "