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Reviews of Haselbury Mill Hotel and Restaurant

3 out of 5
Haselbury Mill Hotel and Restaurant
Haselbury Plucknett, Crewkerne, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 71 out of 106 reviews" "
Rating 8 - Good. 27 out of 106 reviews" "
Rating 6 - Okay. 7 out of 106 reviews" "
Rating 4 - Poor. 0 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
A LOVELY STAY WOULD RECOMMEND.
Pleasant staff and accomodation.Good breakfast excellent variety. Bath too high to climb into however I should have enquired before my stay,so my fault.Bar prices good and lovely surrounding.Didnt use restaurant had no need.Would go back for a break away and a relax.Extra toiletries in the bathroom shampoo & conditioner would have been nice.Heating was excellent,only used when needed,as appreciate costs.Be prepare for stairs if you have difficulty,breakfast room upstairs,beautiful surrounding though well worth the climb for me,as i have arthritis.
Stayed 1 night in May 2023
Response from India Thomason on 10 May 2023
Dear Caroline,Thank you very much taking the time to leave us a review and for your lovely feedback. If you had mentioned the bath was too high, we would of tried our best to find you an alterative room with a shower. I have passed your comments onto the housekeeping team regarding the extra toiletries. For future reference, the reception team would have gladly provide more toiletries on request. We also serve breakfast in our Lakeside Restaurant which is on the ground floor. We look forward to welcoming you back soon.Warm Regards,India

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, room comfort
It was a one night stay to meet my extended family, interesting and quirky surroundings, excellent food. Would definitely go back and would highly recommend. Brilliant.
Stayed 1 night in Apr 2023
Response from India Thomason on 10 May 2023
Dear Kevin,Thank you for taking the time to leave us a review. We are very pleased you enjoyed your stay and we look forward to welcoming you back soon.Best Regards,India

10/10 Excellent

Petra

Stayed 2 nights in Mar 2023
Response from India Thomason on 10 May 2023
Dear Petra,Thank you for taking the time to leave us a 10 out of 10 rating. We look forward to welcoming you back soon.Best wishes,India

10/10 Excellent

Gary

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely grounds and hotel. Very quirky. Superb food and service. Couldn’t fault anything A
Stayed 1 night in Mar 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely overnight stay in the country
I loved my stay here. It was quirky with either the restaurant or pub to eat at. The staff were friendly, kind and amenable. The room was clean, light and airy. They had a 40’s night in the tithe barn and I was totally unaware there was a big event on site it was so quiet in my room. My only disappointment was the site said bath. I only had a walk in shower. I have gone back into hotels.com and it still says bath.
House
Pub
Breakfast room
Reception area
Stayed 1 night in Feb 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay at Hazlebury - even better than the first - great staff, homely, amazing breakfast also! Always good having a walk round the grounds and seeing the vintage vehicles which as an enthusiast myself is heaven! Can’t wait to come back soon. 5 stars in every way.

10/10 Excellent

Sam

Stayed 1 night in Dec 2022

10/10 Excellent

Gary

Stayed 1 night in Dec 2022

10/10 Excellent

Peter

Stayed 1 night in Nov 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very friendly and welcoming
Stayed 2 nights in Nov 2022

8/10 Good

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotels in the area
Went on a business trip. Good ambiance, good breakfast and friendly staff.
Stayed 1 night in Sep 2022

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for the Ukulele festival, excellent staff, had the Lakeview room, lovely room quite large, only 2 of us but room for a few more only problem I found was the amount of stairs as it is at the top of the Hotel, getting to old for all them stairs, will request a lower floor room or one in the outbuildings next time.
Stayed 1 night in Sep 2022

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasent stay quirky which I like and staff really helpfull. Breakfast really nice.
Stayed 1 night in Aug 2022

8/10 Good

Simon

Business traveller
Liked: Staff & service
Stayed 2 nights in Aug 2022

6/10 Okay

Meris

Travelled with family
Liked: Cleanliness, staff & service
It was a very lovely place to stay very quiet but in the morning probably they fertilized the soil and for me it wasn’t pleasant
Stayed 1 night in Aug 2022

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great evening meal. Great venue.
Stayed 2 nights in Aug 2022

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The food in the restaurant was very good and in a very pretty setting
Stayed 1 night in Jul 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Burrow hill cider excellent
Stayed 1 night in Jun 2022

6/10 Okay

Brenda

Stayed 1 night in Jun 2022

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Room comfortable Restaurant food very good. Interesting outbuildings and grounds. Would stay there again.
Stayed 1 night in May 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Vanetta

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
There was a show in the grounds, lot of noise, not what we expected. We were not notified. The restaurant was closed as a result, again not what we wanted. All disappointing. The mill has great potential but far too commercial for a peaceful weekend away.
Stayed 1 night in Apr 2022

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
We had an amazing couple of days breakfast was lovely apart from sausage could have been warmer also the coffee but other than that it was fab had dinner on both nights also very nice we will return
Stayed 2 nights in Apr 2022

10/10 Excellent

Frederick

Stayed 3 nights in Mar 2022

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we thought the location was good,The surroundings lovely,The staff made you feel at ease as they were very friendly and helpful.The room was lovely and clean. The food was good it was lovely and quiet
Stayed 2 nights in Mar 2022
Response from Minnie on 5 Apr 2022
Good Evening Deborah Thank you for taking the time to review your visit to Haselbury Mill and thank you for your lovely comments this is much appreciated for our hard working staff. We look forward to seeing you another time. Best wishes Minnie Haselbury mill Ltd

10/10 Excellent

James

Stayed 2 nights in Feb 2022
Response from Minnie on 15 Feb 2022
Good Evening James Many thanks for your rating of your stay at Haselbury Mill this is much appreciated and a lovely boost for our hardworking staff. Best wishes Minnie Askey Haselbury Mill Ltd

6/10 Okay

Trudi

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2022

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming staff
Very welcoming and friendly. Accommodated our needs and were understanding of our dogs needs too. Service was efficient and food very tasty. Could do with a plug closer to a mirror so that hairdryer use is easier xx
Stayed 1 night in Dec 2021
Response from Minnie on 15 Feb 2022
Good Evening Rachel Many thanks for your kind review and we appreciate your comments regarding the plug, this is always good to know. We look forward to seeing you another time best wishes Minnie Askey Haselbury Mill Ltd

10/10 Excellent

Judith

Stayed 2 nights in Nov 2021

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Such a lovely night the accommodation was spacious, good and clean, the food was great and the service all round was fantastic - highly recommended
Stayed 1 night in Nov 2021

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting location with lots to see and nice grounds to walk around.
Stayed 1 night in Oct 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely ambience
Beautiful place. Tranquil. Comfortable room, very clean. Friendly staff. Nice food.
Stayed 1 night in Sep 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Evening food was nice and good value for money. Staff were helpful. Room and bed was comfortable but there was nowhere I could dry my hair near a mirror. The plug socket behind the TV which would have accessed a mirror was inaccessible. While trying to resolve this issue I came across a lid from a food container which had been left behind. I think the staff are stretched so perhaps dont have time for final checks.
Stayed 1 night in Aug 2021

10/10 Excellent

Simon

Stayed 1 night in Jul 2021

6/10 Okay

ANDREW

Not too bad, but don't think it was worth north of £100 a night. Restaurant quite expensive.
Stayed 3 nights in Jul 2021

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Rawdon

Disliked: Cleanliness, staff & service
Although we were quite pleased with the initial site and position of the Hotel we looked forward to the 4 nights that we had booked. we were told on booking in that because of covid restrictions a full room service would not be possible, it turned out this was non existent we had to fetch everything from reception including toilet rolls, when the bins started to overflow I had to find refuse bags and empty the bins myself. I realise we are in the middle of a pandemic but the service we received was well below the standard we expected. R J Morris
Stayed 4 nights in Jul 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quirky place to stay
Stayed 2 nights in Jul 2021

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from India Thomason on 6 Jul 2021
Dear Charles, Thank you very much for taking the time to give us a 10/10 rating. We look forward to welcoming back soon, Best Wishes, India Thomason

10/10 Excellent

Jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyabke
Stayed 3 nights in Jun 2021
Response from India Thomason on 6 Jul 2021
Dear Jules, Thank you very much for taking the time to give us a 10/10 rating. We look forward to welcoming back soon, Best Wishes, India Thomason

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very friendly staff, perfect for us having a german shepherd in tow! Able to take her to the bar and restaurant.Food excellent.
Stayed 1 night in May 2021
Response from India Thomason on 6 Jul 2021
Thank you very much for taking the time to leave us a fabulous review. We look forward to welcoming you and your gorgeous German Shepherd back soon. Best Regards, India Thomason

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely place to stay! Nice location and friendly staff, plus good breakfast!
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous second stay! Will be back soon!
Second time at Haselbury Mill and lovely to be back! Fabulous team that look after you and great food! Lots of outdoor space and tables to have a great time. Fabulous value and they love dogs so we can stay with our two! Good location to explore Somerset and Dorset!
Stayed 1 night in Apr 2021

8/10 Good

MR RONALD G CHARBONNEAU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice.
Pleasantly surprised with this quirky location. Had Dinner, Breakfast and Lunch and all meals were above expectations
Stayed 1 night in Oct 2020
Response from India Thomason on 30 Oct 2020
Thank you very much for taking the time time to write such a lovely review. We look forward to welcoming you back soon.