Search Hotels by Firmdale in City of Westminster from £390

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

Absolutely lovely hotel, and lovely staff. Great facilities and extremely clean. Would definitely stay again!

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

The Connaught was a lovely experience, of a true London traditional hotel. Couldn't fault our stay. Facilities great incl pool spa area. Location perfect for new bond st /mayfair area

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Can't get a better location, near to Piccadilly Circus, Trafalgar Sq, Buckingham Palace...the hotel itself is immaculate, the double room was of a reasonable size, the bed so comfortable and bathroom well appointed. Shower was excellent, complimentary drinks on arrival and cookies and cranberry juice / water in the room. Downsides..not many, view was terrible and there was a slightly unusual smell in the room which you only really noticed first entering.

Friendly & warm welcome - first class service - very clean throughout, comfortable beds and quiet for such a central Mayfair position.

Beautiful place.. amazing staff and beautiful piano bar too boot!

Convenient

Lovely hotel, fabulous location as close to many London attractions. Very friendly and welcoming staff

We have had the most wonderful stay. All the staff are very welcoming and nothing is too much trouble. Thank you we hope to return in the future

As expected, excellent service and top class surroundings. Given an upgrade to the perfect room and everything was just perfect.

Beautiful hotel ...1 of the best breakfasts

This hotel is beautiful. The staff are really great and where do kind to us. Only feedback is that the pool is not really a pool. The spa is stunning but small so feels very busy. Would 100% stay again.

Excellent hotel. Perfect location for westend. Convent garden The mall and trafalgar square. Next door to charing cross station. Rooms ideal. Bathroom great. Hotel.old but loads of character. Staff amazing Fantastic choice of breakfast. Beds very comfy. Toiletries supplied. Snacks and water supplied.