London Hotel Guide. Fairmont Hotels in London, England

Very nice experience. We were at The Savoy for 7 nights so initially we were disappointed by the room we were given (we booked Luxury category) as it was extremely close to a building with no view at all other than this building so offered no privacy and almost felt claustrophobic given how close we were to it. We felt the room and location within the hotel didn't fit/align with what we had booked and the price we were paying. We were also surprised that the room had an extraordinarily small half closet - completely unable to accommodate two people's clothes for such a long stay. We called the reception desk and Emily (who had originally checked us in), was extremely kind and understanding. The hotel was completely booked but she committed to moving us in two days - which she did - we moved to a room on the 7th floor that had a much more reasonable closet and, had a terrific view of the Thames from a small window. The second room seemed to fit the description of the Luxury category we had booked. We were wondering if they initially gave us a lesser room given how booked they were when we arrived. We arrived after 6 on a Saturday evening so wondered if all the good rooms had already been given out. Had they not moved us/understood our concerns I would have been very disappointed. They handled it very well. Wonderful concierge staff, doormen, room service, etc. Enjoyed dining at Simpson's one evening and Gordon Ramsey's another evening....terrific food and ambiance!