Chester Music Theatre

Staff were lovely. The lovely Charlotte, following my call, had already made the necessary arrangements for our large party and reassured me that all would be great for our special visit. However, the hotel needs a full refurbishment. It looks tired and in dire need need of improvement. The bathroom had mould on the floor and walls in some of our rooms. The tap was missing off the jetted tub. The cold tap in the basin in our bathroom was dribbling only and difficult to use. There isn’t an extractor in the bathroom and that means all surfaces and wall areas, including the wooden door, was dripping wet from the steam. The bathroom bin pedal was broken and there were no bins in the room. Four of us were booked for each room and there were only two bath sheets and two bath towels but also only one hand towel for sharing. The room had one wardrobe which could not be closed. The lighting in the room was poor and though we had mirrors, due to the poor lighting we could not possible us the mirrors for make up. The heating did not work in at least two of the rooms so some people ended up wearing their coat in bed. The night experience was no better. Bars immediately outside the hotel played the music until 6am and that meant there was no peace at all. The music stopped and then there were noise from the crowds getting ready to be collected by taxis. Then the clean up began. All in all, while the staff were lovely, the whole experience from start to finish was very poor indeed.

The host was absolutely fantastic and I couldn’t have asked for any more. Apartment was well equipped and considering being in the middle of all the bars and clubs was very well sound insulated. I would recommend to family’s that this is in the middle of a busy nightlife part of Liverpool so may not be suitable for young children. But workers/couples or friends it’s absolutely ideal for being in the centre. Thank you so much :) Sam