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Reviews of The Coach House Inn

4 out of 5
The Coach House Inn
39 NORTHGATE STREET, Chester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 158 reviews" "
Rating 8 - Good. 40 out of 158 reviews" "
Rating 6 - Okay. 10 out of 158 reviews" "
Rating 4 - Poor. 2 out of 158 reviews" "
Rating 2 - Terrible. 0 out of 158 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from clare on 4 Apr 2024
Thank you

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The coach hotel was lovely very good location staff great food and food was great
Stayed 1 night in Mar 2024
Response from clare on 21 Mar 2024
Thank you for your feedback

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from clare on 15 Feb 2024
Thank you

8/10 Good

Marjorie Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Coach House is great!
We loved Chester and The Coach House Inn! The location of the inn can't be beat. We were there for NYE, and we couldn't hear any noise from all of the festivities going on in and around the inn. We also ate in the restaurant downstairs and very much enjoyed our meal. The service was great, even though it was a packed house.
Stayed 1 night in Dec 2023
Response from clare on 15 Feb 2024
Thank you for your feedback

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room with more than enough space for 3 adults, 3 separate beds were set up as requested, despite the pub being really busy when we arrived once you got up to the room you could not hear anything from downstairs. My only issue would be the lighting near the mirrors wasn't great so we had to take turns in the bathroom mirror while doing make up :) Would definitely book again, great location.
Stayed 1 night in Jan 2024
Response from clare on 15 Feb 2024
Thank you for your feedback

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from clare on 15 Feb 2024
Thank you

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and a great location
Comfortable room in an excellent location. The breakfast was of very high quality and the staff had a friendly vibe. We would stay again in a heartbeat.
Stayed 1 night in Dec 2023
Response from clare on 28 Dec 2023
thank you

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G4 trip
Lovely
Stayed 1 night in Dec 2023
Response from clare on 28 Dec 2023
Thank you

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from clare on 28 Dec 2023
Thank you

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
Super location and very friendly staff. Our room was big but with a couple of stains on the carpet. The bathroom was fine but Kurt main complaint was being woken at 6am by the beer delivery.
Stayed 2 nights in Nov 2023
Response from clare on 29 Nov 2023
Thank you for your feedback

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect loved the bar area great atmosphere and staff very attentive and the food was excellent. The room had everything you could need. Safe, fridge iron & ironing board hairdryer & fan the room was hot so opened the window in the bathroom but very noisy early hours could cope with the revellers as city location but it was brewery noise/ council. Bed was odd, huge gap between mattress & bedhead and the base had different widths?? The room was immaculately clean when arrived but during our 2 nights stay disappointed to say the bathroom wasn’t cleaned, bin not emptied and used towels still in shower not replaced couldn’t see the point in complaining to management as only there 2 nights would have if overlooked again. All said the staff are lovely and made you feel incredibly welcome
Stayed 2 nights in Nov 2023
Response from clare on 22 Nov 2023
Thank you for your feedback, we have noted the housekeeper on this.

6/10 Okay

Tim

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from clare on 10 Oct 2023
Thanks

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old building, right in the centre of Chester. Room nice and large, overlooking the square. Staff all very polite and friendly. Food very good. We really enjoyed our stay.
Stayed 4 nights in Sep 2023
Response from clare on 19 Sept 2023
Thank you

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I had about the stay at the coach house was the constant noise of a machine running all through the night, we were in room 8, we could not leave the winddows open, or I would not have slept
Stayed 2 nights in Sep 2023
Response from clare on 7 Sept 2023
Thank you for your feedback

8/10 Good

Patricia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from clare on 7 Sept 2023
Thank you

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
It's a small hotel, only 9 rooms, over a decent restaurant on the town hall square. The staff were friendly, helpful, and efficient, and the room was spacious, with a cheerful view of the town hall and square. Location is excellent -- 100 meters to the cathedral, and two blocks from the main shopping street or access to the city wall promenade. Only concerns were: while the main bed was fine and normal, the portable bed they rolled in for a third person had a bend to it that made it uncomfortable for a side sleeper; and the room safe was somewhat cubical in shape, so it barely held a small laptop; and the carpet in both the room and hallways was at the far end of its cleaning cycle and ready for a steam cleaning at the end of the season. Overall, it was pleasant, great value, and highly recommended.
Stayed 2 nights in Aug 2023
Response from clare on 31 Aug 2023
Thank you for your feedback

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Really great location. Super staff who were friendly and helpful. Fab breakfast. Hope to return.
Stayed 1 night in Aug 2023
Response from clare on 31 Aug 2023
Thank you

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from clare on 31 Aug 2023
Thank you

10/10 Excellent

Lucy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from clare on 31 Aug 2023
Thanks

8/10 Good

Louise

Travelled with family
Liked: Cleanliness
Room 5: Pros: a very large room. Comfortable bed. Nice furniture - loved the chairs in this establishment. Also, stunning artwork displayed. I’m addition, Peaky Blinders fans will be pleased with some of the framed pictures. Cons: No lift. Getting in and out of the bath for a shower could be a problem for someone with mobility issues. Could hear Party goers at 4am from the street outside and delivery trucks started early.
Stayed 1 night in Aug 2023
Response from clare on 31 Aug 2023
Thank you for your feedback

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant staff...all of them. Room was spotlessly clean and comfortable. Food in restaurant is really good including the breakfast. Will definitely stay here again when we visit Chester.
Stayed 2 nights in Aug 2023
Response from clare on 31 Aug 2023
Thank you

6/10 Okay

afshin

Travelled with family
Liked: Cleanliness, staff & service
The Inn is in a perfect location in the heart of City Centre. There is a fantastic restaurant market steps away which has excellent dining options and live music. Very social area. Paid Parking 5 min walk. Very friendly staff. The beds are old and mattresses need to be changed, very uncomfortable.
Response from clare on 31 Aug 2023
Thank you for the feedback

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute central to everything.
Stayed 3 nights in Jul 2023
Response from clare on 31 Aug 2023
Thanks

10/10 Excellent

Patricia

Stayed 1 night in Jul 2023
Response from clare on 26 Jul 2023
Thank you

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
fantastic night sleep with comfy bed until early hours when the bottle bins got emptied. great shower and biggest towels I have ever seen. breakfast was superb with quality ingredients. location could not be better and will be booking this hotel next time we in area
Stayed 1 night in Jul 2023
Response from clare on 6 Jul 2023
Thank you

10/10 Excellent

JILL

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, cute place, very nice staff, good value.
Stayed 1 night in Jun 2023
Response from clare on 6 Jul 2023
Thank you

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location food great value
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but cold
Decent room, clean and tidy but just a shame there was not heating at night for the middle of December and no hot water in the mornings to have a shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday break
Food amazing. Accomodation spot on. Location perfect. Staff attentive. Couldnt have been better.
Stayed 1 night in Nov 2022

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay and restaurant food was good
Stayed 1 night in Nov 2022

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedroom was really nice, a great size, clean and comfortable. Our receptionist was pleasant and helpful when we checked in. My daughter and I had gone for our regular Christmas shopping trip and the markets were just in front of the hotel so it was in an excellent location. There was live entertainment as it was Sat.night so a bit of noise from the bar till about 12 but nothing to complain about really. Thank you for a pleasant stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Glen

Stayed 1 night in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel in excellent location. A little noisy at night but noise stopped when pub closed
Stayed 1 night in Nov 2022

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Kerrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and warm, and the whole place was well run. Staff are really friendly and helpful. Food downstairs is great, including cooked breakfasts. It can be a little noisy at dinner time, but it doesnt go late. Nothing you wouldn't expect from having a room above a pub. It's more atmospheric than annoying. The hotel is set right in the middle of everything. Easy walking to all the sites and stones throw from the beautiful cathedral. Excellent quality for a good price. Highly recommend.

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room and restaurant/pub.

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022

6/10 Okay

Gwenan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Room clean, bed comfortable, staff friendly would definitely stay again
Stayed 1 night in Oct 2022

8/10 Good

RICHARD

Travelled with partner
Liked: Staff & service, property conditions & facilities
Parking is a problem
Stayed 2 nights in Oct 2022

10/10 Excellent

Mrs CL

Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Annette

Stayed 1 night in Sep 2022

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Khansa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely few days in Chester
Brilliant stay. Staff were helpful, room very clean with daily housekeeping. Room had lovely and clean bathroom, kettle and fridge, stocked daily with tea and coffee. They even had a big fan. Also provided with a child’s foldout bed, which was also sturdy and not your basic metal uncomfortable foldable bed. We were able to leave luggage before check in and enjoy the sights, did the same for check out and collected later. The hotel had a bar on the ground floor, which we didn’t have to go through and could use a side door, coming and going when ever we wanted. The room had full length and breadth windows, which also had fabulous blackout curtains. We were bang in the city centre and windows open but sound and loud noises were not an issue during the day or night. Would recommend 100%
Stayed 3 nights in Aug 2022

8/10 Good

Gwenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and bathroom also a good size. No parking at the property, parking a five minute walk away.
Stayed 1 night in Aug 2022

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night and it was a pleasant stay. The hotel is in a perfect location to see all that Chester has to offer. The room was large as was the bathroom.
Stayed 1 night in Aug 2022

8/10 Good

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central hotel
great value central located hotel in city centre room was spacious and very clean good welcome at reception
Stayed 1 night in Aug 2022

10/10 Excellent

James

Stayed 1 night in Jul 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was outdated. There was no lift & staircase was very narrow so it was somewhat difficult to get luggage to the room. Room ventilation was not very good as windows would only open a couple of inches. But, the bar & restaurant were nice and we were close to shopping and attractions.
Stayed 2 nights in Jul 2022