Ratings based on 374 Verified Reviews

3.8 out of 5
73% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Kings Lynn

Nice hotel poorly run

Posted 16-Sep-2017
Pros: Building and facilities
Cons: Sufficient staff and improved training
Location: Very good location in historic city
Poor service in bar and diner Room servicing substandard Only one chair in room for two people Toiletries minute and print to small to read Etc
4 out of 5
by A verified traveller from Valencia, Spain

Nice town

Posted 31-Aug-2017
Pros: in the middle of the town
Cons: The bathroom is very small, but the bathtub very large, leaving no space to move.
Location: walking, sightseen, shopping, etc.
The looby it´s OK not easy to get the entrance by car no parking nearby The bathroom is very small, but the bathtub very large, leaving no space to move.
4 out of 5
Recommended
for Everyone
by A verified traveller

Central location

Posted 25-Aug-2017
Everything is in easy walking distance and it is in a beautiful part of the city.
2 out of 5
by A verified traveller

Disappointing

Posted 17-Aug-2017
Good location but a very tired hotel. bathroom tiny, no tissues or soap.Mould on shower head
3 out of 5
by A verified traveller

Great location but not the best for cleanliness

Posted 26-Jul-2017
This hotel is locating in the centre of Chester which is great. The room was a good size but it wasn't the cleanest of rooms... the sink was filled was dirty water that hadn't been let out, the bath was slimy on your feet, stains on the bed and urine marks on the toilet seat. The breakfast was average. There wasn't much choice on the menu either. Great for location but not sure I'll be staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Durham

City centre hotel

Posted 29-Jun-2017
Excellent location,quick & easy check in & check out,room available earlier than stated,large twin room with easy access to shower in large bathroom though a fair walk from lift,very good breakfast,would certainly stay again
4 out of 5
by Maureen

Posted 07-Jun-2017 on Hotels
Away with friends great location The only thing was that the floor sweaked
4 out of 5
by Robert

Posted 07-Jun-2017 on Hotels
Comfort and greeting was excellent but size of the room was smaller than expected and also looks in need of modernisation. Reception was extremely welcoming and helpful but breakfast service was awful
4 out of 5
by A verified traveller from Shropshire

Great location, some rude staff

Posted 05-Jun-2017
Pros: Breakfast and hotel facilities were very good.
Cons: The bathroom could have been cleaned better, hairs were found in the bath and on top of the cistern, not a very good welcome! Disappointing.
Location: Great location, right in the city centre. Very convenient for visiting the city, shopping, wine and dine.
Great location, just in the city centre which is great to visit the city, wine and dine or shopping. The bed itself was really comfortable and the bedding fresh and clean. The ley out of the room was just great, very spacious. Coffee and tea facilities were brilliant and no problem when asking for extra milk. Fantastic breakfast, nice variety. Wine list prices far too pricy for our budget I am afraid, we would have loved to be able to have a glass of wine but at £12 per glass?? Sadly, our experience was dampen right at the end during checking out. We try to explain to the receptionist how our reservation included free parking and she was not interested in hearing us out, although I have prove of reservation where it clearly states: Double room with breakfast and free parking! She wouldn't wait for me to show her any reservation sleep and quite rudely put the bill for parking (£9) to pay there and then. Practically called us liars. Very disappointing as that was the only reason we went by car, we would have travelled by train otherwise. Very misleading information, not impressed!
3 out of 5
by Lindsey

Disappointing stay

Posted 04-Jun-2017 on Hotels
We have stayed at this restaurant before and was lovely.But was very disappointed this stay.The service wasn't great and the breakfast was disgusting and could not eat it.At £20 each for breakfast you expect a higher standard than that.The showers weren't the best either hot and cold water.I will not be staying here again very disappointed.