Ratings based on 374 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveller from Kings Lynn
Nice hotel poorly run
Posted 16-Sep-2017
Pros: Building and facilities
Cons: Sufficient staff and improved training
Location: Very good location in historic city
Poor service in bar and diner
Room servicing substandard
Only one chair in room for two people
Toiletries minute and print to small to read
Etc
by A verified traveller from Valencia, Spain
Nice town
Posted 31-Aug-2017
Pros: in the middle of the town
Cons: The bathroom is very small, but the bathtub very large, leaving no space to move.
Location: walking, sightseen, shopping, etc.
The looby it´s OK
not easy to get the entrance by car
no parking nearby
The bathroom is very small, but the bathtub very large, leaving no space to move.
Recommended
for Everyoneby A verified traveller
Central location
Posted 25-Aug-2017Everything is in easy walking distance and it is in a beautiful part of the city.
by A verified traveller
Disappointing
Posted 17-Aug-2017Good location but a very tired hotel. bathroom tiny, no tissues or soap.Mould on shower head
by A verified traveller
Great location but not the best for cleanliness
Posted 26-Jul-2017This hotel is locating in the centre of Chester which is great. The room was a good size but it wasn't the cleanest of rooms... the sink was filled was dirty water that hadn't been let out, the bath was slimy on your feet, stains on the bed and urine marks on the toilet seat.
The breakfast was average. There wasn't much choice on the menu either.
Great for location but not sure I'll be staying here again.
Recommended
for Everyoneby A verified traveller from Durham
City centre hotel
Posted 29-Jun-2017Excellent location,quick & easy check in & check out,room available earlier than stated,large twin room with easy access to shower in large bathroom though a fair walk from lift,very good breakfast,would certainly stay again
by Maureen
Posted 07-Jun-2017 on Hotels
Away with friends great location
The only thing was that the floor sweaked
by Robert
Posted 07-Jun-2017 on Hotels
Comfort and greeting was excellent but size of the room was smaller than expected and also looks in need of modernisation. Reception was extremely welcoming and helpful but breakfast service was awful
by A verified traveller from Shropshire
Great location, some rude staff
Posted 05-Jun-2017
Pros: Breakfast and hotel facilities were very good.
Cons: The bathroom could have been cleaned better, hairs were found in the bath and on top of the cistern, not a very good welcome! Disappointing.
Location: Great location, right in the city centre. Very convenient for visiting the city, shopping, wine and dine.
Great location, just in the city centre which is great to visit the city, wine and dine or shopping.
The bed itself was really comfortable and the bedding fresh and clean. The ley out of the room was just great, very spacious. Coffee and tea facilities were brilliant and no problem when asking for extra milk. Fantastic breakfast, nice variety. Wine list prices far too pricy for our budget I am afraid, we would have loved to be able to have a glass of wine but at £12 per glass??
Sadly, our experience was dampen right at the end during checking out. We try to explain to the receptionist how our reservation included free parking and she was not interested in hearing us out, although I have prove of reservation where it clearly states: Double room with breakfast and free parking! She wouldn't wait for me to show her any reservation sleep and quite rudely put the bill for parking (£9) to pay there and then. Practically called us liars. Very disappointing as that was the only reason we went by car, we would have travelled by train otherwise. Very misleading information, not impressed!
by Lindsey
Disappointing stay
Posted 04-Jun-2017 on HotelsWe have stayed at this restaurant before and was lovely.But was very disappointed this stay.The service wasn't great and the breakfast was disgusting and could not eat it.At £20 each for breakfast you expect a higher standard than that.The showers weren't the best either hot and cold water.I will not be staying here again very disappointed.
