Ratings based on 529 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2017
Lovely hotel, nice and close to race course and Chester centre
4out of 5
Recommended
for Everyone
by A verified traveller from north east, england

Nice hotel, great location

Posted 05-Mar-2017
Thoroughly enjoyed our stay, comfy night sleep and nice relaxing bar to have some beers in. Only downside is some facilities in our room have seen better days, bathroom mirror a bit loose, some mould in bath, but apart from that, we would return if we visited Chester again
2out of 5
by A verified traveller

Standards deteriorated

Posted 22-Feb-2017
For us, the big attraction of this hotel has always been its excellent restaurant but the quality of the food and the service has deteriorated unfortunately which seems to correlate with the removal of its association with Michael Caines.
5out of 5
Recommended
for Everyone
by A verified traveller

The hotel is spot on

Posted 20-Feb-2017
Only a short walk to the centre. Couldn't fault it
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely stay

Posted 20-Feb-2017
Free upgrade at check in Massive room with huge bed. Nice breakfast
2out of 5
by A verified traveller from Hong Kong

Not worth it!

Posted 14-Feb-2017
Cons: Photos need adding too the website that actually match the room as they are now!
We were booked too stay in a superior double which looked great in the pictures. In reality, the room looked nothing like the photos. It was really old & tired looking, not plush and new in anyway. The bed had a huge dip in the middle of it, paint work was all marked and scuffed, furniture was just scruffy & bathroom was very tatty and old looking, again nothing like on the photos. Overall very disappointed for the price we paid
4out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel, great views and good location

Posted 07-Feb-2017
One night stay to explore Chester. Close to bus stop. Close to pubs, shops. Room views were lovely, with modern decor. Breakfast was good.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel, great location

Posted 01-Feb-2017
Such a great hotel with very friendly staff, will definitely be back in the future
4out of 5
Recommended
for Everyone
by A verified traveller

Business trip to Chester.

Posted 28-Jan-2017
Superbly located overlooking the racecourse. You will need to upgrade if you want a view. Obviously fantastic in the summer and when the races are on of course. Great business hotel with good underground parking and wifi etc. Would be great to have sky sports or similar in the room.
5out of 5
Recommended
for Business Travellers
by A verified traveller from Hampshire

Overnight - working.

Posted 27-Jan-2017
Pros: as above
Cons: as above
Really nice hotel, great staff, excellent restaurant, handy parking, good location. My ONLY observation is for working, the lighting in the room was only just sufficient. Need to have the ability to increase light.