Nice hotel perfectly placed in Chester
Great staff, great hotel, lovely breakfast. Parking available in the basement, we were lucky enough to get s space a friend was not and she had to park elsewhere in the city.
Upon checking in I asked if breakfast was included, I was informed it was and at no point was I informed that there was a cost for using the hotel car park. I paid for the hotel in full several months in advance.
So to my surprise upon checking out after one night stay in a double room for two I was informed I would need to settle my bill for the breakfast (£30 at £15 each) and the parking at total of £40.
This I found to be an unpleasant surprise but paid non the less, the staff were lovely and helpful and allowed us to use the car park for an extra couple of hours as long as the vehicle was clear ready for check in time.
Check in is at 14:00 and check out 11:00, we needed to be somewhere before 13:30 on the day of check in and not returning before 00:00 hours (last check in is before 00:00) fourtunately when we arrived at approximately 12:50 we were allowed to check in at that time.
Did notice that some of the complimentary shampoo's had the seal broke, had been refilled and did notice a bit of ware and use on the caps, not the best touch for a well promoted hotel.
I would however recommend the hotel as overall it is very good, great location, lovely tasting breakfast and very attentive staff.