Ratings based on 370 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bermuda

great location.

Posted 06-Feb-2016
Friendly staff, very nice facilities, great room. Friendly reception staff, quiet hotel, modern
4 out of 5
Recommended
for Everyone
by A verified traveller from Peterborough

Nice hotel looking on to the racecourse

Posted 26-Jan-2016
Good for one night but walls are thin so we could hear next door talking. Breakfast was good not amazing - lots of choice but all very rice crisps in boxes, mini jars of jam, cheap bread and bottled fruit juice. Staff very attentive and helpful. Can park underneath for a fee.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jan-2016
Conveniently located for city centre. Clean comfortable room. Good meal in the longe bar and good service.
3 out of 5
by A verified traveller from Dorset

Not the best nights sleep

Posted 15-Jan-2016
Pros: Friendly staff, location, parking underground. Good breakfast, bar facilities.
Cons: Bed and bedding very tired.
Location: right next to the walls and overlooking the racecourse. Minutes away from the town centre.
Very friendly staff - good location and a good breakfast. Our room was disappointing, on arrival very cold and the lighting dim. Bed over soft and very thin pillows. During the night there was some machinery working so a disturbed sleep. Would recommend the hotel for everything but a good nights sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller

Well located quality Hotel

Posted 06-Jan-2016
Really nice hotel with great staff, particularly in the Champagne Bar and at breakfast!
1 out of 5
by A verified traveller

Posted 04-Jan-2016
To be honest, I think hotel staff is unkind.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Nov-2015
Good enjoyable stay. Very convenient for Chester itself. Friendly staff always happy to help.
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester

perfect for a roman-tic trip

Posted 21-Nov-2015
i booked this hotel as a surprise for my fiancees 21st birthday and we were made to feel very welcome at check in. we stayed in an enviable room and i had seen photos beforehand but i didnt expect it to look as good as the photos. it was exactly the same! the room was perfectly clean, we had a great view of the inside area, similar to a roman ampitheatre. we had a seating area with magazines and hotel robes and slippers in the wardrobe. we didnt eat at the restaurant but we did go up to the 5th floor to see the view which was lovely. the only faults i have with this hotel are no vending machines and when asking for more milk for the room you have to get it in a jug from the bar. i dont understand why they didnt just have extra milk cartons.
4 out of 5
Recommended
for Everyone
by A verified traveller

Gutes Hotel in Stadtnähe

Posted 13-Nov-2015
Pros: Kurze Distanz zu Fuss in die City
Cons: Zustand der Betten, Matratze zu weich.
Business Meeting in Chester, Hotel als Übergang zum Einzug in ein Apartment.
4 out of 5
Recommended
for Couples
by David from talysarn

one night at the abode

Posted 11-Nov-2015 on Hotels
good location and handy parking but with the obligatory extra charge however large rooms and attentive service. famous for its restaurant apparently but with just one night stay in the area did not have the opportunity to try it out - would stay again which is always the acid test