Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Lachen, Switzerland

Good business oriented hotel, close to city center

Posted 23-Jul-2016
Pros: Proximity to city center
Cons: No family rooms available
A solid 4-star hotel with all expected amenities that you would expect. Spacious room, very comfortable beds and despite being next to a main road quiet inside.
4out of 5
by A verified traveller

Posted 22-Jul-2016
Town centre location was great . Website out of date as no cafe bar grill any more .
4out of 5
by A verified traveller from B'ham

Close to town

Posted 10-Jul-2016
I stayed here for 3 nights it was close to the town centre nice walk if you like walking. The hotel itself was lovely I stayed in the desirable room which was a standard room to me I expected it to be a little bigger. There was a blocked drain in the shower it overflowed to the floor which was very disappointing. The breakfast was standard considering you have to pay for it you would expect more.
4out of 5
by A verified traveller

Pleasant & relaxed stay

Posted 16-Jun-2016
Atmosphere was very pleasant and relaxed. The bar had a lovely ambience.
4out of 5
by A verified traveller from BERGAMO

Centralissimo e moderno ma qualche pecca di troppo

Posted 07-Jun-2016
Pros: Location e struttura moderna
Cons: Arredo stanze e ristorante
Location: Posizione comodissima appena all'interno delle mura, a due passi dal grazioso centro città con le inconfondibili e case con porticato in legno.
Luci ed ombre alla luce anche di un prezzo molto elevato. Tra i pro posizione comodissima, struttura moderna, parcheggio, ampiezza e insonorizzazione delle camere. Tra i contro una arredo non particolarmente curato delle camere con un tappeto scendiletto vistosamente macchiato (piuttosto meglio lasciare la sola moquette senza lo scendiletto che presentarlo in questo modo) e gli odiosi cuscini decorativi appoggiati sul letto (proprio sulle federe) che notoriamente l'occupante della stanza toglie appena entrato appoggiandoli in qualche posto della stanza o per terra: perché non lasciare letto e cuscini a vista come senza ulteriori orpelli fonte di sporco e polvere come accade, fortunatamente con sempre maggiore frequenza, nei migliori hotel? Infine come non accennare ad un ristorante esageratamente caro nel quale ad ogni richiesta di pane fa seguito una portata di 3 dico tre fette di pane con un costo di 2,50 sterline pari a più di 3,00 Euro!
4out of 5
by A verified traveller

Decent place to stay

Posted 31-May-2016
The hotel does have a nice feel about it and the staff are all very pleasant and knowledgeable. The rooms and bathrooms were extraordinarily clean but we did have two issues: - The shower took forever to drain. It never overflowed but we were always left standing in a pool of water - The reception is tiny. This meant that, unless there were no other people, it was always a minimum of ten minute wait to be seen by the staff. This is more down to the size of the building, not the staff. Otherwise it is well worth staying at this hotel.
5out of 5
by A verified traveller from chelmsford, essex

Posted 23-May-2016
Great hotel very close to the town centre. Bed very comfortable . Magnificent views over Chester to the welsh hills from the bar and restaurant on the top floor. All in all, a very good stay
5out of 5
by A verified traveller from Sheffield

Excellent hotel

Posted 08-May-2016
Good parking facilities, was informed on arrival that we were given a complimentary upgrade to a junior suite. Very happy!
5out of 5
by A verified traveller from ch43

Lovely hotel

Posted 03-May-2016
Nice and big room plenty for 3 people. Service really good and helpful
5out of 5
by A verified traveller

Great modern hotel close to the heart of Chester

Posted 18-Apr-2016
Pros: Proximity to the city centre. Parking was very convenient. The staff were very friendly.
Cons: A mini fridge in the room would have been great. For people travelling with small kids being able to put things like milk in a fridge is very helpful!
Location: Very close to the city centre and the city walls.
Great hotel with clean and modern rooms. Lovely bathrooms.