Castle Point Shopping Centre

Absolutely ideal

The pictures didn't match the actual furnishing of the property. The "smart" TV was just netflix or YouTube. The whole property needed cleaning properly.

The hotel is beautiful, lovely places to have drinks and eat, the garden were beautiful in the morning and it was pleasant to sit outside on an autumn morning... most staff very helpful and willing. Areas requiring improvement: it was a busy evening and the main restaurant was booked out, then again at breakfast it was full, we got informed we could sit in the connecting library (which didn't have proper tables for eating) or the atrium so twice on our stay we didn't get to eat in the main restaurant. We paid for a suite and it didn't have water in the rooms, on asking I got told about water filters on each floor which is great environmentally but actually having had no bottles provided in the room for obtaining water just made the concept a bit useless! Also on asking for potentially an extra half hour in the morning I got told I could if I paid more money yet I had purchased a suite and actually this should be a perk occasionally especially if you have young children. A few niggles that take away from what could be a great hotel get away.