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"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"I stayed at the Great Danes Hotel in Maidstone and was extremely disappointed. On arrival, the reception desk was completely unstaffed, and after a long wait the check‑in was rushed with no information about the leisure facilities and only vague directions to my room. The first room smelled strongly of cigarette smoke, with stained, worn curtains. I requested a room change and was initially told it wasn’t possible, though another room was eventually offered. The leisure facilities were dated, poorly supervised, and the shower area had visible black mould. Dinner was acceptable, but service was slow and staff seemed undertrained. Basic questions about bar options became unnecessarily long exchanges because staff didn’t know what was stocked. Returning to the room, I noticed a damp smell and clear signs of neglect: cracked plaster, dirty curtains, sticky furniture, peeling wallpaper, and visible mould and damp near the door. The carpet also looked unhoovered. The next morning, I discovered the shower had no showerhead at all—just an open pipe, making it unusable."

"Room clean and tidy, "

"Excellent service at the IHG Holiday Inn. Room was clean. The staff were friendly and welcoming. Breakfast was English and delicious."

"Not much of anything"

"Great breakfast, very friendly staff "

"Excellent "

"Excellent choice at breakfast"

"Just one small disappointment - we were looking forward to spending the end of our last evening in the bar. Closing time of 10:30 was on the paperwork given to us at check-in but bar actually shut at 09:50. There were other customers there so not sure of the reason."