Title: Real Inn Cancún Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Real Inn Cancún Beaux Arts hotel with free breakfast and health club ![Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/8f2f1e9b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/c704ccf1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/90322a13.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/4af2dbe6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Master Suite Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/b52d9e30.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Real Inn Cancún sits near Tortuga Beach, offering a quiet escape with its garden-surrounded pool and convenient restaurant. Stock Cafe serves international dishes for breakfast and dinner, while rooms come with WiFi. Guests can relax with drinks at the bar or spend time poolside. 7.6 Good ## Popular amenities - - - - Bar - Breakfast included - Room service ## Room options ### Check availability for these dates Tonight [Oct 31 - Nov 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-01&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 31 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=9280941&PinnedHotelID=9280941&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Deluxe King Vista al Boulevard | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/75423a74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Vista al Boulevard 7.8 Good 16 reviews ### Highlights Air conditioning Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead Hairdryer - 344 sq ft - City view - Sleeps 3 - 1 King Bed ![Ejecutiva Matrimonial Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/84e569d3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ejecutiva Matrimonial Vista a la Laguna ### Highlights Air conditioning Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead Hairdryer - 215 sq ft - Lagoon view - Sleeps 2 - 1 Double Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/5190b763.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Ejecutiva Matrimonial Vista al Boulevard ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 215 sq ft - City view - Sleeps 2 - 1 Double Bed ![Deluxe King Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/bd1c2479.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Vista a la Laguna 7.0 Good 16 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 344 sq ft - Lagoon view - Sleeps 3 - 1 King Bed ![Junior Suite Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/bef19402.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Vista a la Laguna ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Bathrobes - 484 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ![1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/26aa3745.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Vista al Boulevard ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 484 sq ft - City view - Sleeps 2 - 1 King Bed ![Master Suite Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/b52d9e30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Master Suite Vista a la Laguna 8.0 Very good 2 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 484 sq ft - Lagoon view - Sleeps 2 - 1 King Bed ![Deluxe Dos Camas Vista al Boulevard | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/b56fa86d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Dos Camas Vista al Boulevard 7.6 Good 21 reviews ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 344 sq ft - City view - Sleeps 4 - 2 Double Beds ![Deluxe Dos Camas Vista a la Laguna | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/10000000/9290000/9281000/9280941/2c39d45e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Dos Camas Vista a la Laguna ### Highlights Air conditioning Free cots/infant beds Flat-screen TV Premium bedding Separate bedroom Blackout curtains Private bathroom Rainfall showerhead - 344 sq ft - Lagoon view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/430000/428600/428588/af631c2f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moon Palace Cancun - All-Inclusive Cancun - Pool - All-inclusive - Spa - Kids pool 8.2 Very good 2,910 reviews £362 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=dc24f267-192b-47e1-ac57-3c5a523332be&top_cur=GBP) Ad ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/58000000/57180000/57171900/57171807/e9d49445.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Cancun, an All-Inclusive Resort Cancun - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Real-Inn-Cancun.h9280941.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Real-Inn-Cancun.h9280941.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.14316%2C-86.77768&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=a3Cq41nJvteZXE6BkfMtvUvFoIU=) Km 5.5 Boulevard Kukulkán, Zona Hotelera, Cancun, QROO, 77500 #### What's nearby - Langosta Beach - 3 min walk - 0.2 miles - Tortuga Beach - 14 min walk - 0.8 miles - Playa Tortugas - 3 min drive - 1.8 miles - Cancun Convention Center - 4 min drive - 2.8 miles - La Isla Shopping Mall - 10 min drive - 5.1 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive #### Restaurants - ‪Breakfast - ‬5 min walk - ‪Las Olas - ‬8 min walk - ‪Swim-up Bar - ‬4 min walk - ‪Venecia - ‬7 min walk - ‪Wink Lobby Bar - ‬7 min walk ## About this property ### Real Inn Cancún Upscale hotel near Langosta Beach Located close to Tortuga Beach and Teatro de Cancún, Real Inn Cancún provides free continental breakfast, a terrace and a coffee shop/cafe. The on-site international cuisine restaurant, Stock Cafe, offers breakfast, lunch, dinner, light fare and a poolside location. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi. Other perks include: - An outdoor pool, along with sunloungers - Free self-parking - Luggage storage, a banquet hall and smoke-free property - ATM/banking services, 3 meeting rooms and a front desk safe - Guest reviews give top marks for the dining options, pool and helpful staff Room features All 160 rooms include comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and desk chairs. Guest reviews speak positively of the cleanliness rooms at the property. Other conveniences in all rooms include: - Bathrooms with rainfall showers and free toiletries - 32-inch flat-screen TVs with streaming services and satellite channels - Wardrobes/cupboards, daily housekeeping and desks ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,352 reviews £93 includes taxes & fees 13 Nov - 14 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - 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Pool - All-inclusive - Kids pool 7.0 Good 948 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=895724&PinnedHotelID=895724&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/102000000/101930000/101923300/101923250/4967b708.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akuazul Resorts Adults Only Zona Hotelera - Pool - Breakfast included - Free WiFi - Restaurant 8.0 Very good 964 reviews £140 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=101923250&PinnedHotelID=101923250&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Free self parking on site ### Food and drink - Free continental breakfast available daily 6:30 AM to noon - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Restaurants on site - Kiosko - Lobby Bar - Pool Bar - Stock Cafe ### Things to do - Health club - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - 3 meeting rooms - Business centre ### Outdoors - Garden - On a lake - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Tile flooring in room - Wheelchair-accessible path of travel ### More - 1 building - 6 floors - Banquet hall - Beaux Arts architecture - Built in 2014 - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with satellite channels - Streaming services ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Desk chair - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 8:00 AM to 8:00 PM No pets and no service animals are allowed at this property ### Property is also known as Real Inn Cancún Camino Real Cancun Real Inn Cancún Camino Real Real Cancún Camino Real Cancun Real Cancún Camino Real Real Inn Cancún Cancun Real Cancún Cancun Real Cancún Real Inn Cancún by Camino Real Real Inn Cancún Hotel Cancun Real Inn Cancún Hotel ## Frequently asked questions ### Does Real Inn Cancún have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 8:00 PM. ### Is Real Inn Cancún pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Real Inn Cancún? > Self-parking is free at this property. ### What time is check-in at Real Inn Cancún? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Real Inn Cancún? > Checkout is at noon. ### Where is Real Inn Cancún located? > Located in Zona Hotelera, this hotel is within a 15-minute walk of Langosta Beach and Tortuga Beach. Teatro de Cancún and UltraMar Ferry Terminal are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Real Inn Cancún Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 470 8 - Good 254 6 - Okay 157 4 - Poor 99 2 - Terrible 115 ### 7.8/10 Cleanliness ### 7.8/10 Staff & service ### 7.6/10 Amenities ### 7.4/10 Property conditions & facilities ### 7.8/10 Eco-friendliness ### 10/10 Excellent #### Feroz 22 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent ##### Feroz Stayed 4 nights in Sep 2025 ### 10/10 Excellent #### Matthew 20 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place. ##### Matthew Stayed 2 nights in Jul 2025 ### 4/10 Poor #### Aishat 25 Oct 2025 Nill ##### Aishat Stayed 6 nights in Oct 2025 ### 10/10 Excellent #### Miguel Angel 2 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is the 3rd time I stay in this hotel and I have never been disappointed. Very freindly staff clean rooms and facility easy access to lots of places either walking or taking the public transportation. The beach right across the street is excellent to spend the day. I will definately return and do recommend. ##### Miguel Angel Stayed 2 nights in Aug 2025 ### 8/10 Good #### Mario 1 Sept 2025 Liked: Staff & service, property conditions & facilities System said that breakfast included but they just want give coffe and bread no other than that and want to charge the extra items at the buffet and that’s not acceptable so we decided to got and took best in another place ##### Mario Stayed 3 nights in Aug 2025 ### 8/10 Good #### GARSON 31 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities The service and warm welcome of the staff. Everyone was at max with excellent service and very attentive to assist. For the building itself there are many things that need to be assessed. ##### GARSON Stayed 5 nights in Jul 2025 ### 8/10 Good #### MARCO 27 Jul 2025 The hotel building needs maintenance ##### MARCO Stayed 3 nights in Jul 2025 ### 8/10 Good #### Linda 25 Apr 2025 Liked: Staff & service, room comfort It was an amazing stay. The staff were friendly and helpful. Breakfast was also good. ##### Linda Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Eddie 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and very clean rooms. I would definitely recommend this property if you are looking for a place to stay. ##### Eddie Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Jasmine 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property, good views. ##### Jasmine Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Newman 16 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities Exelente ##### Newman Stayed 2 nights in Apr 2025 ### 8/10 Good #### Calvin 3 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, fair price. Needs mini fridge, & coffee machine in the room. ![](https://a.travel-assets.com/ugc/hotel-reviews/e81dd94d-7305-49d7-b054-bab398e1bae5-1746302646241.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1c504e1b-e23c-4094-bcb6-d201abde360f-1746302647910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/c79b8e44-4789-4dda-8475-ec62ef5dea9e-1746302647435.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Calvin Stayed 10 nights in Apr 2025 ### 10/10 Excellent #### Allen 2 Mar 2025 Liked: Staff & service, amenities, property conditions & facilities Great breakfast with a beautiful view ##### Allen Stayed 3 nights in Feb 2025 ### 4/10 Poor #### Frances 26 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities The Hotel itself was horrible. Cockroaches everywhere. The front desk people were horrible and rude when you came to them for help or report there are broken ice makers that were not fixed for days! The housekeepers were awesome people and so was Julio at the front door. They were AMAZING and so polite, helpful and sociable. The food from resturaunt was horrible and came with cockroaches too. ![Dead cockroaches in the walkways right outside of the rooms](https://a.travel-assets.com/ugc/hotel-reviews/c61af8bb-6a32-4134-8737-557e3e5522d6-1753505604220.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/61badc8a-0652-4b61-981e-7b20cd1b2033-1753505604985.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/37b0c772-50d2-430a-9de9-19bbe4546541-1753505604780.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Frances Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Heather 5 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was great. Everything exactly as advertised and the employees were super friendly and helpful. Would gladly stay here again. ##### Heather Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Lauralie 17 Apr 2025 Liked: Staff & service, amenities, property conditions & facilities Really well located especially for going to isla Mulheres. All the receptionist were sympathic and helpful. Restaurant was good. For the property of the room it was not perfectly clean. I recommend the hotel. ##### Lauralie Stayed 7 nights in Apr 2025 ### 4/10 Poor #### Ivan Omar 17 Aug 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities The hotel seems nice but lacks lots of maintenance. The room I got didn’t have hot water, the shower faucet was broken (didn’t have handles), the cushions in the chairs were peeled off, the thermostat wasn’t working, the towels were old and hard as cardboard (and there was only one), no cleaning products available like conditioner or body lotion, the mirrors were stained, and the shower door was creaking. After asking for help I was moved to another room in better conditions, but not a radical improvement and the request wasn’t received in a nice way either. I moved later to another hotel which was about the same price but radically better in many aspects. The pool was pretty good. ##### Ivan Omar Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### David Ocampo 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very close to everything, only recommendation is to add an extra blanket ##### David Ocampo Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Rodney 26 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property is very good for a for several reasons, first the rates are very good. I think it's because it's on the lagoon side. It's located almost directly in front of langosta beach which in my opinion is one of the most beautiful public beaches in the hotel zone. The pool was also a nice size. Starbucks in the lobby, it's on the bus line. It could use some new beds, no mini fridge or safe. Hard not to like the price and location if you don't need your hand held. ##### Rodney Stayed 2 nights in May 2025 ### 10/10 Excellent #### Aaliyah 11 May 2025 Liked: Cleanliness, staff & service It was okay just need to do some little changes ##### Aaliyah Stayed 7 nights in Apr 2025 ### 8/10 Good #### Donna 10 Apr 2025 Liked: Staff & service, amenities Disliked: Property conditions & facilities One of the rooms had black mold. They will fix this. Otherwise, excellent stay. ##### Donna Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Fernando 28 May 2025 Liked: Amenities Disliked: Cleanliness, property conditions & facilities Smelly mildew rooms, paint cracking down . Very disappointed with the stinky mildew rooms given . My clothes were smelling after sitting on the bed , like wet mildew . ![This is the air conditioner in the bedroom , you can see the paint chipping and mildew coming out . ](https://a.travel-assets.com/ugc/hotel-reviews/c6766db7-714f-47a9-af40-f94712af7716-1748400541262.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Water leaks and paint chipping off the walls . ](https://a.travel-assets.com/ugc/hotel-reviews/d8e2dee3-9272-4eec-97d0-1eb2de1849d7-1748400543053.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Fernando Stayed 3 nights in May 2025 ### 4/10 Poor #### Ernesto 1 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Be very careful with this Place. We got 3 rooms for 6 nights we had a few extra people and management made us pay extra fees. Over 1 k ##### Ernesto Stayed 6 nights in Mar 2025 ### 6/10 Okay #### michelle 6 Mar 2025 Liked: Cleanliness Clean and affordable and quiet location - make sure room faces lagoon side as road side is not quiet at all. Easy bus to hotel zone and downtown Cancún. Easy walk to nearby beach. Hot water limited, pressure bad, toilet didn't flush properly and water dripping in room from level above . Breakfast bad - bread always stale . Room service wonderful and great meals ##### michelle Stayed 4 nights in Feb 2025 ### 2/10 Terrible #### Tanish 15 Mar 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Had a disappointing stay. The door lock was broken, the toilet didn’t work, there were no towels in the room, and the staff were rude. ##### Tanish Stayed 1 night in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Beloved Playa Mujeres - Couples Only All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Beloved-Playa-Mujeres-Couples-Only-All-Inclusive.h2270212.Hotel-Information) > > [Mex Hoteles](https://www.expedia.co.uk/Cancun-Hotels-Mex-Hoteles.h66597429.Hotel-Information) > > [Hyatt Zilara Riviera Maya Adults Only All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Capri-Riviera-Cancun.h906203.Hotel-Information) > > [Hotel Colonial Playa del Carmen](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-SC-Hotel-Playa-Del-Carmen.h2793346.Hotel-Information) > > [Secrets Moxché Playa del Carmen - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Moxche-Playa-Del-Carmen.h68897679.Hotel-Information) > > [Copal Tulum Hotel](https://www.expedia.co.uk/Tulum-Hotels-Copal-Tulum-Hotel.h44035250.Hotel-Information) > > [Finest Playa Mujeres by The Excellence Collection - 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