Title: Pachamaya Holistic Wellness & Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Pachamaya Holistic Wellness & Spa Adults-only hotel with fitness centre and spa services ![Outdoor pool, open 8:00 AM to 9:00 AM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7be3e9db.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Executive Suite, 1 King Bed | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/84830709.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/a709cbee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Grand Room | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/10c0cc9e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/33d70373.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Downtown Cancun's Pachamaya Suites, Wellness Spa, Retreats offers a complete escape with an 18-hole golf course, Thai massage, and aromatherapy. Enjoy Chamana restaurant, an art gallery, designer stores, and an outdoor pool with complimentary cabanas. VIP Access 8.8 Excellent ## Popular amenities - - Breakfast available - Gym - Pet-friendly - Pool - Laundry VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=96962458&PinnedHotelID=96962458&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ![Deluxe Studio Suite | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/084033f4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio Suite 8.8 Excellent 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 323 sq ft - Sleeps 3 - 1 King Bed and 1 Double Futon ![Deluxe Quadruple Room | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/b096a5a1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Quadruple Room 8.0 Very good 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Blackout curtains Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies Individually furnished Individually decorated Air-conditioning Blackout drapes/curtains Private bathroom Eco-friendly cleaning products provided - 323 sq ft - Sleeps 4 - 1 Queen Bed and 1 Large Single Bunk Bed ![Family Room, Multiple Beds | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7571cc90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds 8.6 Excellent 4 reviews ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Free bottled water Eco-friendly cleaning supplies In-room massage Wardrobe Individually furnished Individually decorated Air-conditioning Eco-friendly cleaning products provided Free bottled water In-room massage - 355 sq ft - Sleeps 8 - 4 Single Bunk Beds ![Grand Room | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/10c0cc9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Room ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 344 sq ft - Sleeps 5 - 1 King Bed and 1 Single Bunk Bed ![Grand Double Room | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/af443e28.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Double Room 8.0 Very good 1 review ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 355 sq ft - Sleeps 6 - 1 King Bed and 2 Single Bunk Beds ![1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/7138720b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Individually furnished Individually decorated Air conditioning Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies In-room massage Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 355 sq ft - Sleeps 2 - 1 King Bed ![Executive Suite, 1 Double Bed | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/03aa232f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 Double Bed ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 355 sq ft - 1 bedroom - Sleeps 2 - 1 Double Bed ![Executive Suite, 1 King Bed | 1 bedroom, individually decorated, individually furnished, bed sheets](https://images.trvl-media.com/lodging/97000000/96970000/96962500/96962458/d7d4a36c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Smart TV Separate bedroom Private bathroom Free bottled water Eco-friendly cleaning supplies Individually furnished Individually decorated Air-conditioning Private bathroom Eco-friendly cleaning products provided Free bottled water - 355 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![4 outdoor pools, free pool cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,379 reviews £105 includes taxes & fees 16 Nov - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Pachamaya.h96962458.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Pachamaya.h96962458.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.16367%2C-86.82279&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=9bAgQAveOmXaUr_hbH1SVeCj68w=) Av Uxmal, Lote 19, Cancun, QROO, 77500 #### What's nearby - Las Palapas Park - 6 min walk - 0.4 miles - Plaza 28 - 17 min walk - 1.0 mile - Puerto Cancun Marina Town Center - 19 min walk - 1.0 mile - Plaza Las Americas - 5 min drive - 1.4 miles - Ultramar Ferry Puerto Juárez - 13 min drive - 2.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive #### Restaurants - ‪Temakita - ‬6 min walk - ‪The Healthy Place - ‬3 min walk - ‪Taqueria Coapeñitos - ‬4 min walk - ‪Mi Rinconcito Colombiano - ‬6 min walk - ‪Zereno Cafe - ‬3 min walk ## About this property ### Pachamaya Holistic Wellness & Spa Upscale hotel near Puerto Cancun Marina Town Center At Pachamaya Holistic Wellness & Spa, you can look forward to an adjacent golf course, a terrace and an art gallery on-site. Tee up with amenities, such as a golf clubhouse and golf caddies, at this hotel. For some rest and relaxation, visit the outdoor treatment areas, and indulge in a deep-tissue massage, a body treatment or hydrotherapy. Be sure to enjoy a meal at Chamana, the on-site restaurant. Pilates classes and yoga classes are offered at the gym; Pachamaya Holistic Wellness & Spa also has designer shops on-site, a garden and dry cleaning/laundry services. In addition to car hire on-site, guests can connect to free WiFi in public areas. You'll also enjoy perks such as: - An outdoor pool, along with sunloungers and pool umbrellas - Free self-parking - Cooked-to-order breakfast (surcharge), airport pick-up service (surcharge) and beach towels - 1 meeting room, golf cart on-site and an electric bike charging station Room features All guestrooms are individually furnished, and include comforts such as air conditioning, in addition to amenities such as free bottled water. Extra conveniences in all rooms include: - Showers and shampoo - Wardrobes/cupboards, eco-friendly cleaning products and housekeeping ## Similar properties ![4 outdoor pools, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/10000/100/100/ff4dcd76.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,379 reviews £105 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/102000000/101930000/101923300/101923250/4967b708.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Akuazul Resorts Adults Only Zona Hotelera - Pool - Breakfast included - Free WiFi - Restaurant 8.0 Very good 983 reviews £66 includes taxes & fees 19 Nov - 20 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-19&endDate=2025-11-20&selected=101923250&PinnedHotelID=101923250&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment room(s), body treatments, deep-tissue massages](https://images.trvl-media.com/lodging/71000000/70140000/70134700/70134699/557f9b9b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hive Cancun by G Hotels Cancun - 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Pool - Free WiFi - Restaurant - Air conditioning 8.0 Very good 1,307 reviews £88 includes taxes & fees 18 Nov - 19 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=20167293&PinnedHotelID=20167293&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/62000000/61420000/61419800/61419732/2315e27d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn by Marriott Cancun Hotel Zone Zona Hotelera - Pool - Breakfast included - Free airport shuttle - Pet-friendly 8.8 Excellent 2,728 reviews £96 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=61419732&PinnedHotelID=61419732&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/9000000/8830000/8827200/8827114/8d8f1b67.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eco-Hotel El Rey del Caribe Downtown Cancun - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 758 reviews £52 includes taxes & fees 10 Dec - 11 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=8827114&PinnedHotelID=8827114&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 8 PM, free pool cabanas, pool umbrellas](https://images.trvl-media.com/lodging/10000000/9540000/9534300/9534224/d0f79306.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Cancun Centro Downtown Cancun - Pool - Pet-friendly - Free WiFi - Restaurant 8.6 Excellent 764 reviews £80 includes taxes & fees 14 Nov - 15 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=9534224&PinnedHotelID=9534224&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/10000000/9790000/9785600/9785512/1d365880.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Suites Malecon Cancun Downtown Cancun - Pool - Parking included - Free WiFi - Air conditioning 8.0 Very good 1,002 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-24&endDate=2025-11-25&selected=9785512&PinnedHotelID=9785512&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour airport pick-up shuttle on request for a surcharge - Area shuttle (surcharge) up to 100 kilometres - 24-hour train station pick-up and drop-off shuttle (surcharge) - Train station shuttle on request - Beach shuttle (surcharge) - Bus station shuttle (surcharge) - Casino shuttle (surcharge) - Cruise terminal shuttle (surcharge) - Ferry terminal shuttle (surcharge) - Shopping centre shuttle (surcharge) - Theme park shuttle (surcharge) - Onsite parking available only on request - Free uncovered self parking on site - Wheelchair-accessible van parking available ### Food and drink - Daily cooked-to-order breakfast available 8:00 AM to 1:00 PM for a fee: MXN 350 to 500 per person - A restaurant - Coffee and tea in common areas ### Restaurants on site - Chamana ### Things to do - 18-hole adjacent golf course - Art gallery - Books - Designer stores - Games - Golf caddies - Golf carts - Golf clubhouse - Gym - Music library - Optional golf privileges - Outdoor pool - Pilates classes - Scooter/moped rentals - Shopping - Yoga classes ### Conveniences - Limited-hour front desk - Luggage storage - Safe at front desk - Shared refrigerator - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Coworking space - Meeting room ### Outdoors - Beach towels - Garden - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Spa - 2 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hydrotherapy - In-room massages - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sports massages - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Accessible bus station shuttle - Accessible train station shuttle - Lever door handles - Upper floors accessible by stairs only - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible van parking ### More - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Communal living room - Eco-friendly cleaning products used - Electric bike charging - Local artist showcase - Locally-owned and organised tours and activities - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Food and drink - Free bottled water ### More - Air conditioning - Cleaning products are eco-friendly - Individual decor - Individual furnishings - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age - 21 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the cruise terminal, ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Food and water bowls are available ### Children and extra beds This property welcomes adults only ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 500 per accommodation, per stay We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 350 to 500 per person - Airport shuttle fee: MXN 750 per vehicle (maximum occupancy 10) - Pet deposit: MXN 500 per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards, debit cards and cash Long-term renters welcome This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:00 AM Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms Alcohol is not served at this property A car is not required for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Pachamaya Pachamaya Holistic Wellness & Pachamaya Suites Wellness Spa Retreats Pachamaya Holistic Wellness & Spa Hotel Pachamaya Holistic Wellness & Spa Cancun Pachamaya Holistic Wellness & Spa Hotel Cancun ## Frequently asked questions ### Does Pachamaya Holistic Wellness & Spa have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:00 AM. ### Is Pachamaya Holistic Wellness & Spa pet-friendly? > Yes, cats and dogs are allowed at this property. There's a deposit of MXN 500 per stay. Service animals are exempt from fees. ### How much is parking at Pachamaya Holistic Wellness & Spa? > Self-parking is free at this property. ### What time is check-in at Pachamaya Holistic Wellness & Spa? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Pachamaya Holistic Wellness & Spa? > Checkout is at noon. ### Does Pachamaya Holistic Wellness & Spa provide a shuttle to the airport? > Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of MXN 750 per vehicle applies. ### Where is Pachamaya Holistic Wellness & Spa located? > Located in Downtown Cancun, this spa hotel is within 1 mile (2 km) of Benito Juarez Municipal Building and Puerto Cancun Marina Town Center. Las Palapas Park and Mercado 23 are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Pachamaya Holistic Wellness & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Amenities ### 9.4 Staff & service ### 9.2 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 61 8 - Good 24 6 - Okay 6 4 - Poor 4 2 - Terrible 3 ### 10/10 Excellent #### Jorge 4 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved the staff and the facilities. Excellent! ##### Jorge Stayed 1 night in Jan 2025 ### 8/10 Good #### BIK FUN 27 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs in front desk are super friendly and helpful. Air conditioning is good. It will be good if the hot water switch marked. ##### BIK FUN Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Andrew 17 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet feeling of seclusion amid the near downtown area. Breakfast was excellent. Room was spacious and clean. ##### Andrew Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Tania 20 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities everything was perfect ##### Tania Stayed 1 night in Dec 2024 ### 8/10 Good #### Normand 12 Jan 2025 Liked: Amenities The room was goof quality/price ##### Normand Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Chelsea 18 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We will be back ##### Chelsea Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Bruna 29 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very kind all the time, there was always someone to help available. The pool and yoga class were also quite nice, exceeding expectations. Matters was a bit hard for my taste but still ok. It would be nice if they could improve the shower heads. It was hard for someone not too tall to shower because most of the water was aimed at the wall, and without washing the hair, it was impossible to stand straight. If the heads were adjustable, it would be a huge improvement. I would still totally recommend this stay, hoping to go back soon! ##### Bruna Stayed 3 nights in Mar 2025 ### 2/10 Terrible #### david 10 Jan 2025 Disliked: Staff & service, property conditions & facilities, room comfort #### STAY AWAY!!!! Horrible bed, Horrible pillows, no blankets, no TV Hotel claims 4 stars but it would be generous to give it "1" We left after the first day but hotel refused to refund us for day we decided not to stay. ##### david Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Geoff 25 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing refuge in the city! Don't hesitate - book Pachamaya if you can. I was lucky to stay here before they were fully open, and the owners have an amazing vision for this spot. You can tell how much they care, and their staff care just as much. It's peaceful, relaxing, and well-appointed, with thoughtful extra touches. Lots of great common space, and I had a hard time leaving the pool / hot tub area. Convenient location in the historic original neighbourhood. If I'm ever back to Cancun, I'll be back to Pachamaya. ![](https://a.travel-assets.com/ugc/hotel-reviews/803BB42A196B37911A2F1D50E35FC84FDF180F511706321844968.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/19A8A69C3423ACBE31E48D2CF956592E5C46390D1706321845434.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/DE5CFC8F31CC67CE9B2D2F0D921BC337A52E79C91706321845671.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/87275D4E0A21ABC20352116BDB771445A4B920681706321845851.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Geoff Stayed 3 nights in Jan 2024 ### 4/10 Poor #### grace 24 Oct 2024 Liked: Staff & service Disliked: Amenities, property conditions & facilities This was a last minute booking due to a very dirty and dangerous hotel we book the last night before our return flight. The girl at the front desk was very nice and friendly. The room itself was spacious and clean, however there were not blankets, no good pillows, and the mattress need to be change. They were bend in the .middle and rock as a rock. ##### grace Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Mindy 22 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden little GEM The people who work at are AMAZING! They are extremely friendly and went above and behind. Initially we were only going to stay for 1 night, but ended up staying 3 nights. It was very chill and quiet. We enjoyed the pool area, although the hot tub was not heated, so that was unfortunate. We got massages, facials and did one of their sound baths. All were amazing, however during the sound bath, we could hear the front receptionist talking with other guests, which was disruptive. The food was delicious in the restaurant and the lattes, were mouth watering! We didn’t realize it was a hostel until day 2. We got to meet some wonderful guests! It was close to many things, and made getting around easy. We did have a car, and were able to park for free right in front. The room (#5) was large and came with 2 private twin bunks and 1 double sized bed. The first night, I slept on the double and it was EXTREMELY uncomfortable, so I decided to give the bunk a try. It was MUCH more comfortable and I actually really liked the curtains on it! Overall, I would definitely stay here again! ![](https://a.travel-assets.com/ugc/hotel-reviews/710906E8EC76E2A89DC5779D938DB535AF7C82801742615712028.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/E90B8ADFAC7D1B112DB84E47AEC817EF19FC8A1F1742615711680.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EE663928277EF3AA8E597BDA818D47CC486F41161742615710056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CBAD968FA5AF80BD3A52DEE1F3970FFCB20E47201742615702008.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Mindy Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Adrian 2 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I recently had the most transformative experience at Pachamaya, a sanctuary for the mind, body, and soul. From the moment I arrived, I was enveloped in an atmosphere of calm and serenity. Every aspect of this retreat is carefully designed to promote deep relaxation and healing. The wellness treatments, from rejuvenating massages to holistic therapies, were truly life-changing. Each session felt like a journey toward inner peace, expertly guided by caring professionals who intuitively knew what my body needed. The peaceful surroundings, combined with the gentle, nurturing environment, allowed me to fully disconnect from the stresses of everyday life and reconnect with myself. The personalized approach of the staff made me feel valued and understood. The retreat not only nourished my physical well-being but also touched my spirit, offering clarity and a renewed sense of purpose. Whether you're seeking relaxation, healing, or a profound reset, Pachamaya offers an experience that leaves you feeling whole, balanced, and inspired. I left feeling lighter, more aligned, and with a profound sense of gratitude for the care and intention that went into every detail. This retreat is not just a getaway—it’s a path to true wellness. I cannot wait to return! ##### Adrian Stayed 17 nights in Sep 2024 ### 6/10 Okay #### Amabel 15 Jan 2025 Disliked: Cleanliness, room comfort #### Cockroaches and terrible customer service After arriving from a very long 11hr flight it took us ages to find the property because it is listed on two different locations depending on which map app you use. On arrival, we were told we had mistakenly booked for 1 guest in 1 room instead of 2 guests in 1 room. This was my mistake but the lady at the front desk proceeded to spend 10 minutes chatting to someone on the phone about it and then eventually charged us an extra fee. I would have been fine with this but the room rate was the same online for 1 or 2 guests, so not sure why this extra fee was necessary and even if it was - couldn’t we have sorted it out on checkout when we weren’t clearly exhausted?? The room we were given didn’t look like the pictures and there were cockroaches in the outdoor corridors and stairwell leading to our room (the door had a huge gap underneath so I’m not sure what would stop the roaches from coming into the room also). The only positive was the pool area was nice but unfortunately we didn’t get time to use it. Would not return. ##### Amabel Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Aminata 2 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Je recommande l’hôtel l’endroit est parfait ##### Aminata Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Jovan 25 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved everything about this stay/ room/ staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/e45f7186-47ef-44a5-b650-e601e154af49-1761426343269.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/30d8f590-a39c-4804-9831-d53d6f65af83-1761426345166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jovan Stayed 4 nights in Oct 2025 ### 10/10 Excellent #### Elizabeth Leon 16 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities El personal es muy amable y nos apoyaron en todo ##### Elizabeth Leon Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Katherine 15 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was an amazing experience! ##### Katherine Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Jessica 1 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Clean room lovely staff ##### Jessica Stayed 4 nights in Jul 2025 ### 2/10 Terrible #### Elizabeth 13 Aug 2025 Disliked: Amenities, property conditions & facilities I booked the property because of the wellness activities but I wasn't able to do that. They were not transparent about the location of their rooms before booking, the Executive king room is located in another street opposite the main building and had no amenities asides a small pool, there is no complementary water asides a water dispenser located at the entrance, if you need to get bottled water, you have to pay for it. There is also no complementary snacks (Not that I cared so much about it, but it would have been a nice to have), also they do not provide breakfast, you have to pay to get breakfast (about 250MXN), wellness activities are also not pocket friendly. I got in by 12pm and the reception said I couldn't check in, that I had to wait until 3pm which was fine by me. I said I was going to go out and come back in when they were done preparing the room, the lady asked for my contact and said they will inform me when the room was ready, I received no confirmation, I had to check back with them around 8pm and eventually checked in. They were also going to charge me 20 USD for putting makeup stains in an old towel which I found really absurd. You are basically paying to sleep in a room, nothing else is attached. ##### Elizabeth Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Alina 30 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay The best staff! Great location and rooms are clean and comfortable. Totally recommended the place ##### Alina Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Gabriel 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good! ##### Gabriel Stayed 7 nights in Jul 2025 ### 10/10 Excellent #### Carlos 28 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente! El lugar esta muy bien ubicado, muy limpio y el servicio es muy bueno!!! ##### Carlos Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Danielle 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was friendly! So quiet and peaceful. ##### Danielle Stayed 4 nights in Jun 2025 ### 8/10 Good #### Mikael 10 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great experience at this hotel. The staff was really friendly from the beginning. Here are some positive notes: The massage service was amazing and affordable. We rented a car and everything was nearby, at a 10min driving distance. There was also a gym nearby (evolve) which is not even a 5 minute walk. A lot of restaurant options as well near the hotel. Here were some points where there is room for improvement: In the pictures prior to renting the room, we saw a fridge but in our room there wasn’t any (deluxe studio king bed room). No iron in the room for the clothes (but can ask the reception for it, need to hand it back once done using) and no TV (makes sense as it is a wellness hotel, ideal for relaxing) ##### Mikael Stayed 4 nights in Jun 2025 ### 8/10 Good #### Catherine 30 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities La chambre très bien et propre. Dommage pour le bruit de la circulation et la maintenance nous a réveillé à 4h du matin pour une fuite de pompe à la piscine. ##### Catherine Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Occidental Costa Cancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Costa-Cancun-All-Inclusive.h197382.Hotel-Information) > > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Temptation Cancun Resort All Inclusive - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information) > > [Hilton Cancun Mar Caribe All-Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Hilton-Cancun-Mar-Caribe-All-Inclusive-Resort.h41491098.Hotel-Information) > > [Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only](https://www.expedia.co.uk/Cancun-Hotels-Royalton-CHIC-Suites-Cancun-Resort-Spa-Adults-Only-All-Inclusive.h24318436.Hotel-Information) > > [Hotel NYX Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hotel-NYX-Cancun-All-Inclusive.h19336096.Hotel-Information) > > [Occidental Tucancún All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Occidental-Tucancun-All-Inclusive.h21544.Hotel-Information) > > [Iberostar Selection Cancún - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Iberostar-Selection-Cancun-All-Inclusive.h4592689.Hotel-Information) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Grand Oasis Palm - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Oasis-Palm-All-Inclusive.h1745565.Hotel-Information) > > [Secrets The Vine Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Secrets-The-Vine-Cancun-Adults-Only-All-Inclusive.h5052348.Hotel-Information) > > [Paradisus Cancún – All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Paradisus-Cancun-All-Inclusive.h525789.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.co.uk/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Hotel Riu Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Riu-Cancun-All-Inclusive.h1087292.Hotel-Information) > > [The Royal Sands Resort & Spa All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-The-Royal-Sands-All-Inclusive-Resort-Spa.h1139341.Hotel-Information) > > [Grand Fiesta Americana Coral Beach Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Fiesta-Americana-Coral-Beach-Cancun-All-Inclusive.h12689.Hotel-Information) > > [Live Aqua Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Live-Aqua-Beach-Resort-Cancun-All-Inclusive-Adults-Only.h1140762.Hotel-Information) > > [Emporio Cancun Optional All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Emporio-Cancun-Optional-All-Inclusive.h571397.Hotel-Information) > > [Le Blanc Spa Resort Cancun - Adults Only - All-Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Le-Blanc-Spa-Resort-Cancun-Adults-Only-All-Inclusive.h27301.Hotel-Information) > > [Sunscape Cancun All-Inclusive Resort & Spa by Hyatt](https://www.expedia.co.uk/Cancun-Hotels-Sunscape-Cancun-Resort-Spa-All-Inclusive.h28108.Hotel-Information) > > [Wyndham Grand Cancun All Inclusive Resort & Villas](https://www.expedia.co.uk/Cancun-Hotels-Wyndham-Grand-Cancun-All-Inclusive-Resort-Villas.h2203.Hotel-Information) > > [Cancun Bay All Inclusive Hotel](https://www.expedia.co.uk/Cancun-Hotels-Cancun-Bay-Resort-All-Inclusive.h5806712.Hotel-Information) > > [Hyatt Zilara Cancun - Adults Only - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hyatt-Zilara-Cancun-Adults-Only-All-Inclusive.h1635542.Hotel-Information) > > [Flamingo Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Flamingo-Cancun-Resort.h888269.Hotel-Information) > > [Grand Park Royal Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Park-Royal-Cancun-All-Inclusive.h19878.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Dreams-Sands-Cancun-Resort-Spa.h8393330.Hotel-Information) > > [The Grand Oasis Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Grand-Oasis-Cancun-All-Inclusive.h64052.Hotel-Information) > > [Hard Rock Hotel Cancun - All Inclusive](https://www.expedia.co.uk/Cancun-Hotels-Hard-Rock-Hotel-Cancun.h5279045.Hotel-Information) > > [Oleo Cancun Playa All Inclusive Resort](https://www.expedia.co.uk/Cancun-Hotels-Oleo-Cancun-Playa-All-Inclusive-Boutique-Resort.h16419073.Hotel-Information)