8/10 Good
Christine
20 Mar 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed a month here recently and the staff was SUPERB!! I am a recent amputee & this was my first solo trip and although I have stayed in Cancun many times before this was a first at a hotel downtown. The pool was very accessible, the restaurant had some great specials (just wish there were more traditional Mexican options) but they were very accommodating. I had a regular room and was able to move about comfortably. The housekeeper on my floor (2nd) was terrific. Room was always freshened and I appreciated the towel characters (yes I tipped her).
The area around has good restaurant options, Walmart, Plaza Americas & Chedauri are all within walking distance. You are approx a 10 min Uber ride to the beach. My only 2 complaints I have was there is no microwave in the room (even though the website says there is) but you do get a small fridge and the air conditioning did not work for my last 10 days. You also are provided bottled water daily with your housekeeping.
In addition I met some awesome guests from various parts around the world (a few will be life long) so that’s an added bonus.
Thank you Guadalupe, Mario, Diego, Gilberto, Ricardo and all of you made my trip very memorable.
Christine
Stayed 19 nights in Feb 2024