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Krystal Grand Cancún

Photo gallery for Krystal Grand Cancún

Featured image
On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Krystal Grand Cancún

Krystal Grand Cancún

4 out of 5

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center6 min walk
  • Popular LocationChac Mool Beach9 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive
  • Popular LocationNorte Beach97 min drive

Choose dates to view prices

About this area

Cancun

Located on the beach, Krystal Grand Cancún is in Zona Hotelera, a neighbourhood in Cancun. Tequila Museum and Museum of Popular Mexican Art are cultural highlights, and some of the area's landmarks include Yamil Lu'um Archaeological Zone and El Rey Ruins. Travelling with kids? Consider Costa Occidental de Isla Mujeres National Park and Cancun Interactive Aquarium.

What's nearby

  • Gaviota Azul Beach - 1 min walk
  • Caracol Beach - 4 min walk
  • Cancun Convention Center - 6 min walk
  • Chac Mool Beach - 9 min walk
  • Norte Beach - 97 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • Restaurante Ayami — 1 min walk
  • Terraza el Mortero — 1 min walk
  • Mocambo - 6 min walk
  • Chuchito Perez - 7 min walk
  • Mextreme - 8 min walk

About this property

Krystal Grand Cancún

Upscale resort on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Krystal Grand Cancún's full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. All 398 rooms feature thoughtful touches such as espresso makers and bathrobes, plus in-room free WiFi and LED TVs with cable channels. Balconies, 24-hour room service and free bottled water are among the other amenities available to guests.
Krystal Grand Cancún offers 398 forms of accommodation with laptop-compatible safes and espresso makers. Rooms open to balconies. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 120 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 20 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare/activities
  • Corner/local shop
  • High chair
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Computer station
  • Meeting rooms 6

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor entertainment area
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 50-inch LED TV
  • TV channels
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Krystal Grand Cancún Resort
Krystal Grand Cancún Cancun
Krystal Grand Cancún Resort Cancun

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 217 out of 526 reviews
5 - Excellent 41%
Rating 4 - Good. 123 out of 526 reviews
4 - Good 23%
Rating 3 - Okay. 82 out of 526 reviews
3 - Okay 16%
Rating 2 - Poor. 48 out of 526 reviews
2 - Poor 9%
Rating 1 - Terrible. 56 out of 526 reviews
1 - Terrible 11%

4.2/5

Cleanliness

3.9/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views,clean rooms,staff treats you right,if you go to the beach for the day Alejo will take excellent care of you
Stayed 3 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for! Not a bad experience, great location, clean, and a beautiful beach. Went without all inclusive and did just fine, plenty of restaurants in the area. The covid testing was easy and stress free. My only complains would be the shower water stinking of sewage, and the pool bar drinks were mostly mix rather than alcohol- and they are pretty expensive if you do not have all inclusive. Would return again!
Stayed 7 nights in Oct 2021

4/5 Good

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the tiki huts on the beach and the beach food service it was excellent. I didnt like gate staff and communication with front desk. I ordered food and they waited 15 min later to call me to come get it. By the time i got downstairs delivery guy left. I dont like how u cant have visitors. I didnt like how u have to make reservations to eat. The site would not accept my email so i couldnt make reservations the entire time. It would not let me put the “underscore” in. Shower wouldnt work. Got stuck in elevator. Lobby bartender was excellent.
Stayed 4 nights in Oct 2021

5/5 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the check in process was a bit rough, the rest of the stay was outstanding. The room was impeccably clean everyday as well as the entire property. The rest rooms always looked to be just cleaned and sanitized every trip to them. The staff were always helpful and happy to help. Our beach concierge (as we referred to him) Hervik greeted us every day with a smile and went above and beyond our expectations. He is truly a gem and an asset to this property. He is second to none in our opinion. He made us feel so welcomed and it’s obvious he is passionate about his job and he loves what he does. The swim up bar was so much fun as well and Alberto and Aleto (sp) made us all feel so special. They love their job too and it shows. Every morning Juan Louis would be waiting for us to serve us our breakfast. The beach area was immaculate and welcoming each day of our stay. We can’t say enough about the staff and how well this property is maintained.
Stayed 5 nights in Sep 2021