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Overview of Hotel NYX Cancun

Photo gallery

Featured image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
2 outdoor pools, pool umbrellas, pool loungers

Hotel NYX Cancun

3.5 out of 5

3.7/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationLa Isla Shopping Mall9 min walk
    Popular LocationCancun Interactive Aquarium9 min walk
    Popular LocationMarlin Beach11 min walk
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun's Zona Hotelera neighbourhood, Hotel NYX Cancun is in the entertainment district and on the beach. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cancun Interactive Aquarium and Aquaworld. Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park are also worth visiting.
Popular Location

What's nearby

  • Yamil Lu'um Archaeological Zone - 6 min walk
  • La Isla Shopping Mall - 9 min walk
  • Cancun Interactive Aquarium - 9 min walk
  • Tequila Museum - 10 min walk
  • Marlin Beach - 11 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • Deck — 1 min walk
  • Bellavista — 1 min walk
  • Pelicanos - 8 min walk
  • La Madonna - 9 min walk
  • Cambalache - 9 min walk

About this property

Hotel NYX Cancun

3.5-star hotel on the beach, near La Isla Shopping Mall
At Hotel NYX Cancun, hit the beach, dine on-site at Deck or enjoy a drink at one of the hotel's 2 bars/lounges. All 196 rooms offer free WiFi, minibars and plasma TVs with cable channels. Room service, coffee makers and ceiling fans are among the other amenities available to guests.
Hotel NYX Cancun offers 196 forms of accommodation with minibars and a safe. Plasma televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

All-inclusive details

All-inclusive room rates at Hotel NYX Cancun are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11 AM
  • 4 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Fitness centre
  • Shopping
  • Spa services
  • Hot tub

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Corner/local shop
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - on the beach

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • Plasma TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Electrical adapters/chargers
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 3000 per stay
  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun
Hotel NYX Cancun Hotel
Hotel NYX Cancun Cancun
Hotel NYX Cancun Hotel Cancun

Frequently asked questions

3.7
Good
Rating 5 - Excellent. 318 out of 992 reviews
5 - Excellent 32%
Rating 4 - Good. 325 out of 992 reviews
4 - Good 33%
Rating 3 - Okay. 177 out of 992 reviews
3 - Okay 18%
Rating 2 - Poor. 86 out of 992 reviews
2 - Poor 9%
Rating 1 - Terrible. 86 out of 992 reviews
1 - Terrible 9%

4.0/5

Cleanliness

3.9/5

Staff & service

4.0/5

Amenities

3.6/5

Property conditions & facilities

4/5 Good

Stayed 1 night in Apr 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing is that you cannot take your own food to the rooms because you have to buy from there restaurant and they only have two
Stayed 7 nights in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
We didn’t like the fact that they would not discount our all-inclusive since it got canceled on our booking with Expedia! We are used to a 4.9-5.0 Rating on hotels if we were to rate the NYX we would probably rate it a 3.4-3.9. When we asked to speak to their supervisor or someone higher-up then that the Manager replied we would like to know were he was also! When we got into our room we noticed how sparse it was nothing like Secrets of the Vine or 2-3 other hotels we have stayed with in Cancun. Very disappointed probably will not go back! Anniversary catastrophe!
Stayed 7 nights in Dec 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything no complains at allother than had to leave stayed for 11 days
Stayed 11 nights in Feb 2021